G2

Costas P.

CEO

Small-Business (50 or fewer emp.)

1/27/2023

"Great leading indicator reveals customers who are "about to churn", so we can try to save them."

5/5

What do you like best about Raaft?

The personal assistance we received when first signing up was game-changing. It required customizing our CRM (Hubspot) and the Raaft team helped us implement everything at no additional cost. They've been just as helpful anytime we've asked anything of them for the past 1.5 years since! Review collected by and hosted on G2.com.

What do you dislike about Raaft?

I wish there was a way to synchronize the nice dashboard reports within Raaft, *into* Hubspot so that we can enjoy that same reporting from within our crm. This is more of a "nice to have" than a requirement but it sure would be helpful. Review collected by and hosted on G2.com.

What problems is Raaft solving and how is that benefiting you?

Great leading indicator revealing customers who are "about to churn", so we can try to save them. Also provides a good mix of objective + subjective feedback from customers who have churned. Lastly, the platform has successfully converted a number of almost-cancellations into downgrades. These are nice wins for us without having to involve a human team member. Review collected by and hosted on G2.com.