G2

Don R.

VP Customer Engineering

Small-Business (50 or fewer emp.)

9/28/2026

"Quivly Automations and Lightning-Fast Support Transformed Our Handoffs"

5/5

What do you like best about Quivly AI?

The biggest change to my day-to-day are all the automations - sales handoff, creating projects for new customer onboarding, reviewing contracts, support tickets etc. Before Quivly, every closed-won deal meant I or one of my team members scrubbing Fathom recordings the night before a kickoff and writing a handoff doc by hand. Now it happens automatically the moment the deal closes - compliance pain points, tech stack, prior tool migrations, all extracted. The same happens with call summaries: every customer meeting logs with action items and sentiment, and everyone on my team has context of what’s going on with each customer. Responsiveness is the other thing. Their team ships new features, enhancements that we ask for within a matter of hours or days at most. Review collected by and hosted on G2.com.

What do you dislike about Quivly AI?

Nothing at this time. What's stood out the most is the speed at which this team ships. The Quivly team sits in our Slack channel daily, answers questions in minutes, and ships fixes within hours of us flagging them. They’re true “partners”. Review collected by and hosted on G2.com.

What problems is Quivly AI solving and how is that benefiting you?

I run customer engineering for Mycroft. We are a GRC company with limited resources and time; most of it is spent customer/client facing and whatever improvements to time-to-value we can get is crucial. Playbooks fire automatically against the right compliance framework, market signals run real time on our book of customers, and we use Quivly slack agents everyday. Since using Quivly, my team now spends their time on the work that actually moves customer outcomes and not caught up in operational tasks. Review collected by and hosted on G2.com.