The hold time for a customer service agent. Review collected by and hosted on G2.com.

I didn't like how my company's were treated. We opened 6 QuickBooks Online and payroll accounts, I was sent fraud emails immediately after running my first payroll. We sent over all documents requested and accounts. After 48 hours an email was sent for each business stating our businesses are high risk for fraud and they'll be closing our accounts and won't be reopening them EVER, after speaking with several reps, no one knew anything and couldn't explain to me what was happening. I couldn't pay my employees for 2 weeks and had to meet everyone and apologize for the inconvenience with paper checks. All the reps kept saying is after they verify the payroll account everything would be fine. After a couple more days the entire QuickBooks Online account was deactivated an error message popped up saying my login is invalid and no account was found. Rep stated send in the list of documents again to verify my account. Did that and it took another 2 days to verify. Finally the account got unlocked. 2 weeks of unexplained delays, no apology, no payroll explanation, just mistreated for being a serial entrepreneur and black owned business. Review collected by and hosted on G2.com.