G2

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

9/23/2026

"Stable, Intuitive Virtual Waiting Room with Flexible Pricing and Responsive Support"

4.5/5

What do you like best about Queue-it?

Queue-it’s virtual waiting room service is very stable, and the client-side integration is straightforward. It’s easy to adopt their service within hours. The user interface is intuitive, and they continue to evolve the offering to the next level, with extensive end-user involvement throughout the product development lifecycle.

The pricing model is flexible and fair, and their customer service is responsive and knowledgeable. They can also provide alternatives when the product itself isn’t officially capable of handling specific edge needs. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Their terminology may not be easy to grasp at first, e.g. what is inflow, outflow, waiting room, pre-queue, safety net, 24x7 protection, etc... It will take some time to understand all of these terms. Review collected by and hosted on G2.com.

What problems is Queue-it solving and how is that benefiting you?

Our website visitor traffic varies a lot throughout the year and depends heavily on whether we are running any marketing or social ads. Because it’s not easy to predict traffic, and it’s also impossible to keep our cloud infrastructure pre-scaled all the time, Queue-it acts as a cushion that helps keep our service performant while also ensuring visitors are well informed about their queuing status. Review collected by and hosted on G2.com.