G2

Philip D.

Owner

Market Research

Small-Business (50 or fewer emp.)

11/25/2019

"Effective and clear and with good 5 days a week support"

5/5

What do you like best about QuestionPro?

Effective survey tool, that provides reporting access in SPSS file formats for easy post-survey analysis.

But still allows immediate and online analysis of the results, and is providing a range of analytical tools.

Allows surveys to be visually pleasing and to have images and video within, so giving capacity to test widely.

Its support team has been very helpful and effective, over a long number of years, and continues to be so. And quick, and will work after a contact to ensure a resolution to the problem.

Their customer support is excellent and quick. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

Now, not a lot. It works well and its support is good. Review collected by and hosted on G2.com.

Recommendations to others considering QuestionPro:

Allows up to 50,000 participants all in the one price fee - very good value.

Well worth doing the regular (?weeekly) online training courses to help learn but is a good and clear program that you can learn quickly for the basics and then improve as you become more skilled in its use.

Its support team are really helpful and their use is included in the annual fee. Also has monthly options that allow you to trial it. And have found several sets of non-porgramming students can learn to use it quickly, when doing practicums for us. Review collected by and hosted on G2.com.

What problems is QuestionPro solving and how is that benefiting you?

Market research and insights development for a range of clients across a diverse range of industries in Australia and overseas.

Benefits are good response rates, good quality data and new or reinforced business-building insights for our clients. Am not permitted to detail those client-benefits as the surveys are proprietary to the clients.

Research has been among customers of clients directly, among panellists from online survey panels, and among staff of clients. Review collected by and hosted on G2.com.

Response from Crystal Wiese of QuestionPro

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Thank you for the wonderful review Philip! We appreciate that you took the time to share your thoughtful feedback. We look forward to using your feedback to improve our customer's experience.