# QuestionPro Reviews **Vendor:** QuestionPro **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,134 ## About QuestionPro QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful and easy-to-use software provides an integrated suite of tools for creating, distributing, and analyzing online surveys, polls, tests, and quizzes to perform both quantitative and qualitative analysis. Leverage AI-powered tools like QxBot to build surveys conversationally or choose from over 50 advanced question types and 350+ survey templates. Our platform features robust point-and-click logic, including branching, piping, and randomization, to create sophisticated research flows. Reach respondents anywhere through multi-channel distribution via email, SMS, QR code, social media, and our offline mobile app. Analyze results in real-time dashboards and utilize a suite of analytical tools including crosstabs, AI-powered sentiment analysis, and TURF analysis. QuestionPro offers tailored solutions to fit every research need: Essentials: Perfect for students, individuals, and small teams, the Essentials account offers a powerful free-for-life platform for quick research projects and data collection. It's the most feature-rich free survey account in the industry. Advanced & Teams: Designed for SMBs, consultants, and professionals, the Advanced and Teams licenses unlock more powerful features, branding capabilities, and collaboration tools to transform raw data into the actionable insights that improve business outcomes. Research Suite: For enterprises and professional market researchers, the Research Suite is an industry-leading set of tools designed to solve the most complex research challenges. This suite includes specialized analytics like Conjoint and MaxDiff , an integrated global audience panel , an AI-powered insights repository , and the option to access end-to-end market research services from our expert team. Built for the enterprise, we ensure top-tier data security and privacy with compliance across global standards, including GDPR, ISO 27001:2022, HIPAA, CCPA, and SOC 2. Seamlessly integrate with key business systems like Salesforce, HubSpot, and Tableau, or connect to hundreds of apps via Zapier. With our 24/7 global customer support, you have a dedicated partner to ensure your projects succeed. Join millions of users and see why organizations like BMW, Fujitsu, and the American Cancer Society trust QuestionPro for their insights needs. Get started today with our Essentials account. It's free forever and no credit card is required. ## QuestionPro Pros & Cons **What users like:** - Users value the **ease of use** of QuestionPro, finding it intuitive and user-friendly for data management. (303 reviews) - Users value the **exceptional customer service** of QuestionPro, ensuring a supportive and responsive experience throughout their journey. (128 reviews) - Users value the **intuitive design** of QuestionPro, praising its easy navigation and user-friendly interface. (113 reviews) - Users commend the **responsive and helpful customer support** of QuestionPro, enhancing their experience and satisfaction. (86 reviews) - Users appreciate the **ease of creation** with QuestionPro, enabling fast and user-friendly survey design. (86 reviews) - Simple (69 reviews) - User Interface (54 reviews) - Customization (50 reviews) - Feedback Management (43 reviews) - Customizability (41 reviews) **What users dislike:** - Users feel the **survey limitations** in QuestionPro restrict functionality, impacting comprehensive feedback collection for events. (77 reviews) - Users find the **learning curve steep** for advanced features in QuestionPro, requiring extra time to navigate effectively. (51 reviews) - Users express concern about the **high costs** and significant price increases associated with QuestionPro's plans. (32 reviews) - Users find **limited customization** options frustrating, impacting the overall appeal and effectiveness of their surveys. (29 reviews) - Users find the platform **not intuitive** , facing confusion with features and interface changes during usage. (26 reviews) - Limited Features (21 reviews) - Users express concerns about **limited data analysis** features in QuestionPro, which may not meet all their analytical needs. (20 reviews) - Not User-Friendly (18 reviews) - Outdated Design (15 reviews) - Poor Customer Support (15 reviews) ## QuestionPro Reviews ### 1. It Makes Health Surveys and Feedback Work More Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about QuestionPro?** it makes survey and feedback work much more easy and organized during my daily work. I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content for social media and online awareness sessions, so I regularly use surveys for patient feedback, weight loss consultation forms, webinar response collection, nutrition awareness programs and lifestyle related feedback work. Creating surveys, adding questions, editing forms and sharing survey links feels smooth during regular work. I use it frequently for health awareness surveys, consultation feedback forms and educational response collection. Different question types, rating options, survey templates and logic settings are useful because every health project and audience response form is little different. I also like the reporting and analytics features because they help me understand audience feedback more clearly. It becomes easier to check which health topics people are more interested in and what type of educational content is helping them more. Response tracking and data export also helps while managing survey records and feedback reports together. performance has been good during regular use. Surveys load properly, response collection works smoothly and I did not face major problems while handling multiple forms together. Mobile survey experience is also good, so people can easily fill forms from phone during online sessions and wellness programs. Features like survey branching, rating questions, multilingual support and customization are very helpful during clinic and educational projects. Customer support articles and help resources were also useful whenever I needed help for survey settings or form management. Overall, QuestionPro has been very useful for managing wellness surveys, educational feedback, patient response forms and health awareness projects in a more organized, smooth and professional way during my regular work. **What do you dislike about QuestionPro?** platform has many features and settings, so in the beginning some sections can feel little confusing for non technical users. It takes some time to properly understand all reporting, branching and customization options. I also noticed that when many responses and reports are open together, the dashboard can feel little heavy sometimes. **What problems is QuestionPro solving and how is that benefiting you?** questionPro is helping me solve the problem of managing surveys, feedback collection and audience response work in a more organized way. i regularly handle health awareness content, wellness programs, webinar sessions and consultation related feedback work, so collecting responses properly is important during daily work. the platform helps me create patient feedback forms, weight loss consultation surveys, nutrition awareness questionnaires and educational response forms from one place. Features like survey templates, logic settings, response tracking and reporting makes it easier to manage different types of surveys without using multiple tools separately. it also helps me understand audience interests and feedback more clearly. By checking survey reports and response analytics, I can understand which health topics people are more interested in and what type of educational content is helping them more. This helps while planning future awareness content, wellness sessions and online educational projects. another benefit is that QuestionPro reduces manual work during feedback collection and survey management. Sharing forms, collecting responses and checking reports feels more smooth and organized during regular work. Overall, it helps make wellness surveys, educational feedback and consultation response work more professional, interactive and easier to manage. ### 2. Reliable, Easy-to-Navigate Survey Platform with Strong Integrations and Helpful Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Living A. | Outreach Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about QuestionPro?** What I like best about QuestionPro is that it offers a strong all-around survey platform. The UI/UX is easy to navigate, the integrations make it useful across different workflows, and the performance feels reliable. From a pricing/ROI perspective, it helps save time while collecting valuable feedback. The support and onboarding resources are helpful, and the AI/intelligence features make it easier to analyze responses and turn survey data into insights. **What do you dislike about QuestionPro?** What we dislike about QuestionPro is that some areas could feel more streamlined. The UI/UX can take time to learn, especially for new users, and some integrations may require extra setup or support. Performance can vary depending on survey complexity or reporting needs. Pricing may also be a concern if advanced features are only available on higher-tier plans. Support and onboarding could be more hands-on, and the AI/intelligence features may need clearer guidance to help users fully understand how to apply the insights. **What problems is QuestionPro solving and how is that benefiting you?** QuestionPro helps LA, Inc. collect and compare pre- and post-workshop survey data from youth participants. This allows us to better understand what youth know before a workshop, what they learned afterward, and where they may still need additional support. It benefits us by making it easier to measure workshop impact, track participant progress, and use the data to improve future programming, reporting, and funding outcomes. ### 3. QuestionPro- The King of Market Research For Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Christian K. | Company Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about QuestionPro?** What I like best about QuestionPro is that it makes it easy to create structured surveys for real business use cases, not just basic feedback forms. I use it through my business, Client Now, to collect information from business owners about their marketing challenges, lead generation needs, website issues, ebook interest, and potential coaching needs. The survey builder is straightforward, and I like being able to create different surveys for different purposes, such as lead qualification, website design feedback, and business growth research. It helps make the research process more organised and professional. **What do you dislike about QuestionPro?** So far, there’s nothing I’m unhappy with. **What problems is QuestionPro solving and how is that benefiting you?** QuestionPro helps solve the problem of guessing what potential clients or customers need. For my business, Client Now, I use it to create surveys for lead qualification, business growth research, ebook buyer research, and website/marketing needs analysis. This helps me understand what business owners are struggling with before offering ebooks, coaching, or marketing services. The benefit is that I can make more informed decisions, segment leads better, and create offers based on real feedback rather than assumptions. It also gives me a more professional way to collect information before consultations or marketing campaigns. ### 4. A helpful survey data collection tool **Rating:** 4.5/5.0 stars **Reviewed by:** Maegan A. | Manager, Data & Impact, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about QuestionPro?** The various tools built into the survey design are very useful. There are many ways to customize each survey, and there are tools that assist with following up with respondents as well. There are also tools to help with survey completion and customization of the user interface, which I have found to be helpful. I also appreciate the export to google sheets so that I can integrate the data into other systems. **What do you dislike about QuestionPro?** I will say that the user interface on the back-end is a bit difficult to navigate initially, and I have had issues dealing with the limitations for different types of accounts. There are many features, but they are tiered depending on the license type, so it means that I can't always use the exact feature that I want to (such as a limitation on number of dashboards or types of survey items). **What problems is QuestionPro solving and how is that benefiting you?** QuestionPro helps us to design surveys, rubrics, and data uploads that seamlessly integrate with our Google Drive account and our Tableau dashboards - this is especially useful given the many reports that we have to generate for a variety of stakeholders. ### 5. Simple and easy survey creation with a helpful interface for beginners **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad O. | Salesforce Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about QuestionPro?** What I like most about QuestionPro is how easy it is to use and how quickly I can create surveys in minutes. I was able to set up a product feedback survey right away, and the interface made it simple to add questions and answer options, then organize everything clearly. I also found the variety of question types and customization options really useful, since they help me build surveys more efficiently. On top of that, the platform provides a clear view of responses, which makes it easier to understand the feedback. **What do you dislike about QuestionPro?** One thing I don’t really like is that the interface can feel a bit confusing at first. When I started exploring the features, the menu and the way everything is laid out weren’t very clear, and it took me some time to figure out where everything was. Some of the more advanced features also aren’t very beginner-friendly, so there’s a small learning curve on the platform. Apart from that, navigation between sections could be smoother. **What problems is QuestionPro solving and how is that benefiting you?** QuestionPro helps me collect and organize feedback efficiently in a structured way. Previously, it was difficult to manage responses manually, but with QuestionPro, I was able to create a product feedback survey and gather all responses in one place. This makes it easier to understand user opinions, spot patterns, and identify areas for improvement. Overall, it saves me time and provides clearer insights than handling responses manually. ### 6. My Experience Using QuestionPro for Educational Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Hegde U. | Freelance Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about QuestionPro?** What I like best about QuestionPro is how easy it is to create and manage surveys, especially for academic use. From my experience, the platform gives a lot of flexibility in designing questionnaires—you get multiple question types like MCQs, rating scales, and descriptive answers, so it becomes easier to collect proper feedback. Another thing I found useful is the logic feature. You can set conditions so that different respondents see different questions based on their answers, which makes the survey more relevant and structured. Also, the reporting part is very helpful. Once responses are collected, it automatically generates reports and basic analysis, so I don’t have to manually compile data. For educational projects or student feedback, this saves a lot of time and effort. Overall, I like it because it’s a complete tool—from creating the survey to analyzing results—in one place. **What do you dislike about QuestionPro?** One thing I don’t really like about QuestionPro is that it takes a bit of time to get used to all the features. In my experience, when I first started using it, the interface and options like logic and advanced settings felt slightly complex, so there is a small learning curve. **What problems is QuestionPro solving and how is that benefiting you?** QuestionPro mainly solves the problem of collecting and analyzing data in a structured and efficient way. Earlier, if we had to conduct surveys for academic purposes, it involved paper forms or manual data entry, which was time-consuming and also had chances of errors. But with QuestionPro, the entire process is digital—from creating the questionnaire to collecting and analyzing responses. ### 7. Easy-to-use surveys, customized, clear, and with clear results **Rating:** 5.0/5.0 stars **Reviewed by:** Thays R. | Asesor de comunicación y relaciones públicas, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about QuestionPro?** Its ease of use and speed. It allows you to create surveys in minutes, with a clear interface, a variety of question types, and good customization options. The results are presented in a structured and easy-to-analyze manner. **What do you dislike about QuestionPro?** The interface may seem a bit unintuitive at first, and the advanced functions require a certain learning curve. Navigation could be smoother. The option for automatic saving and the lack of access to a change history to recover previous versions of work. **What problems is QuestionPro solving and how is that benefiting you?** Centralize and organize the collection of feedback for all types of inquiries we conduct, both internal and for our clients. It saves us many manual processes even though we are not yet using advanced automations of the platform. It saves time, improves data management, and facilitates the identification of patterns and actionable insights. The support service is very professional, willing, and competent. ### 8. Effective and clear and with good 5 days a week support **Rating:** 5.0/5.0 stars **Reviewed by:** Philip D. | Owner, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about QuestionPro?** Effective survey tool, that provides reporting access in SPSS file formats for easy post-survey analysis. But still allows immediate and online analysis of the results, and is providing a range of analytical tools. Allows surveys to be visually pleasing and to have images and video within, so giving capacity to test widely. Its support team has been very helpful and effective, over a long number of years, and continues to be so. And quick, and will work after a contact to ensure a resolution to the problem. Their customer support is excellent and quick. **What do you dislike about QuestionPro?** Now, not a lot. It works well and its support is good. **Recommendations to others considering QuestionPro:** Allows up to 50,000 participants all in the one price fee - very good value. Well worth doing the regular (?weeekly) online training courses to help learn but is a good and clear program that you can learn quickly for the basics and then improve as you become more skilled in its use. Its support team are really helpful and their use is included in the annual fee. Also has monthly options that allow you to trial it. And have found several sets of non-porgramming students can learn to use it quickly, when doing practicums for us. **What problems is QuestionPro solving and how is that benefiting you?** Market research and insights development for a range of clients across a diverse range of industries in Australia and overseas. Benefits are good response rates, good quality data and new or reinforced business-building insights for our clients. Am not permitted to detail those client-benefits as the surveys are proprietary to the clients. Research has been among customers of clients directly, among panellists from online survey panels, and among staff of clients. **Official Response from Crystal Wiese:** > Thank you for the wonderful review Philip! We appreciate that you took the time to share your thoughtful feedback. We look forward to using your feedback to improve our customer's experience. ### 9. Excellent, user-friendly tool for NGO applications and data collection! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about QuestionPro?** What stands out most is just how handy and easy the platform is to use. As an NGO, we need tools our team can pick up quickly without extensive technical training, and QuestionPro delivers on that. Creating and setting up forms feels highly intuitive. Just as important is the respondent experience. The people filling out our forms genuinely like the interface—it’s clean, accessible, and frictionless. As a result, we see higher completion rates and fewer frustrated applicants. The supporting team is also very helpful. Responding proptly to our questions. **What do you dislike about QuestionPro?** There really isn't much to dislike. Because it is such a robust platform, there are a lot of advanced features available that we don't necessarily use for our day-to-day forms, which can feel a little overwhelming when you first log in. However, once you get the hang of the basic layout, it's very straightforward. The only thing to mention is that there is no possibility for multimple links to be generated for surveys. **What problems is QuestionPro solving and how is that benefiting you?** We are an NGO using QuestionPro primarily to collect applications for social scholarships and to gather important demographic and programmatic data on our participants. Before using this tool, managing incoming applications and organizing respondent data was a tedious process. QuestionPro has completely streamlined this for us. It allows us to safely and efficiently gather sensitive participant data, easily review scholarship applications in one place, and ultimately make a bigger impact in our community without getting bogged down by administrative roadblocks. ### 10. Easy Survey Creation with Fast, Insightful Real-Time Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Anson D. | Software QA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about QuestionPro?** What I like best about QuestionPro is how easy it is to create surveys and get results quickly. It has a lot of useful features like different question types, logic, and real-time reports, which make collecting and analyzing data much simpler. It saves time and helps in getting clear insights without much effort. **What do you dislike about QuestionPro?** One thing I dislike about QuestionPro is that some advanced features can be a bit confusing at first and take time to understand. Also, the free plan has limitations, and the pricing for higher plans can feel a bit expensive. **What problems is QuestionPro solving and how is that benefiting you?** QuestionPro solves the problem of collecting and managing feedback from different sources by bringing everything into one platform. It helps me create surveys quickly, gather responses in real time, and view results in dashboards without doing manual work. This saves time and makes it easier to understand data and take better decisions. ## QuestionPro Discussions - [How can I get in touch with the community of experts?](https://www.g2.com/discussions/comment-puis-je-entrer-en-contact-avec-la-communaute-d-experts) - 2 comments, 1 upvote - [I love it so good and so professional Samsung nice good trans I love it](https://www.g2.com/discussions/i-love-it-so-good-and-so-professional-samsung-nice-good-trans-i-love-it) - 1 comment, 1 upvote - [How location of respondents is defined? what happen when VPN is used?](https://www.g2.com/discussions/how-location-of-respondents-is-defined-what-happen-when-vpn-is-used) - 1 comment, 1 upvote - [Can you able to add the advance programming future in this tool?](https://www.g2.com/discussions/can-you-able-to-add-the-advance-programming-future-in-this-tool) - 1 comment, 1 upvote - [can I have team and orient them on question pro?](https://www.g2.com/discussions/can-i-have-team-and-orient-them-on-question-pro) - 1 comment, 1 upvote - [View QuestionPro pricing details and edition comparison](https://www.g2.com/products/questionpro/reviews/questionpro-review-12744541?section=pricing&secure%5Bexpires_at%5D=2026-05-18+19%3A21%3A14+-0500&secure%5Bsession_id%5D=2cfeef3e-1997-463d-aca4-2956556b76c8&secure%5Btoken%5D=eae0ce7b1c25f095e895ef51b8f171809dc51e41597e97278f4ae0cbe91efd8f&format=llm_user) ## QuestionPro Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Canvas LMS](https://www.g2.com/products/canvas-lms/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Micro-Saas-Ideas](https://www.g2.com/products/micro-saas-ideas/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Thinkific](https://www.g2.com/products/thinkific/reviews) - [WordFly](https://www.g2.com/products/wordfly/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## QuestionPro Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation - AI Text Summarization **Core Features - Employee Experience Software** - Employee Lifecycle Management - Communication **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Feedback** - requesting feedback - continuous feedback **People Analytics - Employee Experience Software** - Action Plan - Productivity **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data** - Dashboard and Reporting - Historical Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Advanced Features - Employee Experience Software** - Digital Experience Management - Benchmarking - Employee Listening **Employee Improvement - Employee Experience Software** - Performance Management - Learning - Team Building **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top QuestionPro Alternatives - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,014 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,183 reviews)