G2

Nikkie M.

Enterprise (> 1000 emp.)

10/27/2026

"Comprehensive Listening Tool for Every Associate Moment that Matters"

4/5

What do you like best about Qualtrics Employee Experience?

Qualtrics gives us a comprehensive way to listen to associates throughout their journey (our Moments that Matter). From onboarding and engagement to development and exit, we are able to connect the data and see how associates feel across the lifecycle. The HRIS integration is invaluable and enables us to pair responses with important metadata (demographics, functions, countries, etc.) for deeper insights, while dashboards and hierarchies enable us to help leaders at every level understand results and focus on the actions that matter most. Beyond that, the company offers a range of Basecamp resources to help learn the system. And for us, we have a strong technical success manager and data scientist backing us to bring best practice, industry insights and expertise to drive our listening strategy. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

The platform has a learning curve, particularly when setting up participants, metadata, communications, dashboards and timing. Features also evolve frequently, so processes you’ve mastered sometimes require adjustment. We've also experienced frequent account management changes, which can make maintaining consistent strategic support frustrating. Review collected by and hosted on G2.com.

What problems is Qualtrics Employee Experience solving and how is that benefiting you?

Qualtrics helps us bring multiple listening points into a more connected view of the associate experience. We can track engagement and trends, identify where action is needed, and give leaders relevant insights to drive improvement. We also use 360 feedback to support development planning and focus leaders on the behaviors that are most important to the organization. Review collected by and hosted on G2.com.