I love that Qualtrics Employee Experience is handled through a service platform and a service contract, so I'm very hands-off. The Qualtrics team really helps a lot by doing most of the legwork with surveying, deploying the survey, analyzing the results, and producing the final product. The support we get from the team makes everything very easy for me. This setup also helps in building trust with our employees since it increases the anonymity and validity of the results, making employees feel safer providing honest feedback. Review collected by and hosted on G2.com.

I do feel like the adoption of AI could be improved, and perhaps the Qualtrics services team is doing that already, and I just don't have visibility to that. Review collected by and hosted on G2.com.