G2

Marilyn B.

Housing Services Manager

Mid-Market (51-1000 emp.)

6/17/2024

"Qtrac has Greatly Improved our Service Outcomes!!"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

What I like best about Qtrac is it's functionality, ease of use and great customer support. Qtrac queuing system greatly improved our client's experience. We went from paper sign-in to Qtrac and our client's are so happy we finally implemented Qtrac queuing. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I can't say there's anything I dislike about Qtrac- when we first launched, there was some anticipated growing pains but with the help of their customer support team, we were able to move forward quickly! Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Prior to implementing Qtrac Virtual Queuing, we had paper sign-in for our clients and calling out to clients when they are ready to be seen- this brought a lot of problems, most of all, being inefficient and inaccurate; causing client frustration. With Qtrac Virtual Queuing, not only did it up the level of professionalism in our office-- we are able to serve clients quickly, track important data (people seen, time and reason) and have oversight of staff productivity. The Support Team: Mike B., Sean H and Gabriel R along with Laura Simonson (Customer Success Rep) have always been there to support our transition and implementation. The Qtrac features keep growing and evolving-- which helps us serve our clients better. Review collected by and hosted on G2.com.