--- title: Qminder Reviews meta_title: 'Qminder Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 248 reviews by the users' company size, role or industry to find out how Qminder works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 248 scale: '5' date_modified: '2026-07-14' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Qminder Reviews **Vendor:** Qminder **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 248 ## About Qminder Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? \* Quick onboarding - launch in under a week \* Flexible setup - tailored workflows and APIs \* Better visibility - monitor and optimize in real time \* Reduced manual tasks - eliminate paper, spreadsheets, and guesswork \* Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: \* Government offices and public agencies \* Hospitals and healthcare networks \* Retail chains and customer service centers \* Banks and financial institutions \* Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: \* Visitor website with branded UX \* Appointment scheduling \* Virtual and physical check-in for visitors \* Two-way messaging and visitor notifications \* Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: \* Walk-in and queue management \* Real-time dashboards and role-based clerk tools \* Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: \* Real-time insights and analytics across verticals \* Smart filters by location, staff, service line, and time range \* Seamless integrations with CRM and BI tools \* Exportable data and service KPI analytics \* Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk. ## Qminder Pros & Cons **What users like:** - Users find Qminder to be **easy to use** , enhancing communication and making daily operations smoother for everyone involved. (15 reviews) - Users find Qminder to be a **helpful tool** for efficient customer communication and tracking service time. (11 reviews) - Users love the **user-friendly setup** of Qminder, which simplifies operations and enhances customer communication effectively. (8 reviews) - Users highlight the **easy setup** of Qminder, ensuring quick installation and minimal downtime for efficient management. (6 reviews) - Users value the **efficiency** of Qminder in managing queues, ensuring prompt service and streamlined client handling. (6 reviews) - Users value Qminder for its **effective customer engagement** , enhancing service efficiency and user satisfaction significantly. (5 reviews) - Organization (5 reviews) - Users find **Qminder incredibly convenient** , enabling efficient customer queues and easy access to client information across branches. (4 reviews) - Navigation Ease (3 reviews) - Productivity Improvement (3 reviews) **What users dislike:** - Users find the **unnecessary features** of Qminder, like excessive questioning, hinder their experience and functionality. (3 reviews) - Users often face **access issues** such as mandatory sign-ins and limitations on time edits, leading to customer complaints. (2 reviews) - Users report frustrating **booking issues** with Qminder, as signing in guests doesn't prioritize them in the queue. (2 reviews) - Users find Qminder **expensive** , wishing for more features and flexibility without high costs for services. (2 reviews) - Users find the **insufficient information** in Qminder's interface leads to confusion about patient queue management. (2 reviews) - Users find the **lack of customization** in Qminder limits their ability to adapt it to specific needs. (2 reviews) - Users find **limited customization** in Qminder, feeling restricted in adapting the interface to their specific needs. (2 reviews) - Manual Processes (2 reviews) - Users face **technical issues** with Qminder, including glitches and crashes when multiple users are online. (2 reviews) - Users experience **update issues** with Qminder, including bugs and loss of essential reminder features. (2 reviews) ## Qminder Reviews ### 1. Efficient Queue Management That Improves Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kanan J. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Qminder?** What I like most about Qminder is how seamlessly it streamlines our customer service operations. Its intuitive queue management system has significantly reduced customer wait times while improving the efficiency of our team. The platform is easy to use, reliable, and has helped create a smoother, more organized experience for both our customers and staff. Overall, Qminder has had a positive impact on our daily operations and service quality. **What do you dislike about Qminder?** While Qminder has been a valuable tool for our team, there is still room for improvement. Occasionally, we experience minor glitches, and some customization options could be more flexible. That said, these issues are infrequent and have not had a significant impact on our daily operations. Overall, the benefits of using Qminder far outweigh these minor drawbacks. **What problems is Qminder solving and how is that benefiting you?** Qminder effectively addresses the challenges of queue management, eliminating long wait times and improving overall customer service efficiency. The system has streamlined our operations by providing real-time insights into customer flow, enabling us to allocate resources more effectively. This has not only enhanced the customer experience but has also increased staff productivity, making our service more responsive and ultimately benefiting our business. **Official Response from Gustav Kotkas:** > We're thrilled to hear that Qminder has significantly improved your customer service by efficiently managing queues. Thank you for sharing your positive experience with us! ### 2. Great for line management and instant messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Josue Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** I actually like that there are added customizations and questions that can be added for Sign-in. It allows us to truly get a better picture of who we will serve prior to picking up the phone. **What do you dislike about Qminder?** Right now, not that I can think of. I truly love that we can now edit information after service is completed and even send messages. **What problems is Qminder solving and how is that benefiting you?** Helps to organize and keep visitors in order. Also allows us to communicate with students and triage them via text message if need be. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 3. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Qminder?** The new UI is very nice but I feel like I lost some power in filtering and sorting. It isn’t as user friendly as before as now it’s hard for me to figure out like what exactly is my service history especially 30 days. **What do you dislike about Qminder?** I think fixing the filtering of the history of clients is a good start. It’s very hard to tweak the settings of the calendar to get the right timeline to see which student I helped in the past and by who. **What problems is Qminder solving and how is that benefiting you?** Qminder helps solve physical line problems outside our office front counter. Lines often cause congestion as too many people would be standing in front of the entrance or hallway, blocking other students or vistors from trying to get there way through. Qminder helps solve this issue as students and vistors can now sit in the waiting lobby instead of causing the room, entrance, or hallway from being congested. ### 4. Efficient Customer Management, Small Notification Lag **Rating:** 5.0/5.0 stars **Reviewed by:** Megan C. | Retail Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** I use Qminder for my job every day to check in and out of customers. It allows me to quickly and efficiently serve my customers in a timely manner, making the process of entering customer information quick and easy. I like how easy it is to navigate, and I can track my customers daily, weekly, or even monthly. The information I enter is saved and easy to access. I can go back to a specific date and see how I assisted a customer, and retrieve their information if I've forgotten it. It is very quick to pull up stored records. The setup and transfer were easy as I heard from my team, although I wasn't directly involved in the setup process. Overall, it's an efficient tool that helps me manage customer interactions smoothly. **What do you dislike about Qminder?** Sometimes there is freezing up. Maybe the notifications—they seem to be lagging in the sound or ability to pop up on my desktop. **What problems is Qminder solving and how is that benefiting you?** I can quickly and efficiently serve my customers, making check-in and check-out smooth. Tracking customer info is easy, and it's retained and accessible. Navigation is straightforward, allowing me to refer back to past interactions easily. ### 5. Easy to Use, Replaced Our Paper Process **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Qminder?** I use Qminder for all Hertz Uber rentals to process incoming customers for their Uber rental needs. It eliminates the need to keep a paper form for who is here and what their Uber needs are. What I like most is how easy it is for both employees and customers to use. I value the ability to set up the prompts and questions that best suit our needs. We have used just about all the features, and we use the data insights to share with our team where we excelled and what areas we can improve on. The initial setup was very easy. **What do you dislike about Qminder?** {"An area of improvement for me would be having a notice sent out to the next person in line so they can be prepared for when their name is called.","I would like it to be able to direct people to the agent that could help them the fastest when certain options are selected."} **What problems is Qminder solving and how is that benefiting you?** I use Qminder to process incoming customers for all their Hertz Uber rental needs. It eliminates the need to keep a paper form for who's here and what their Uber needs are. I use data insights to share with my team where we excelled and what we can improve on. ### 6. Financial Aid Officer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Qminder?** I like that we can see the total wait time per student since they have signed in. I know that their is now an appointment feature that our office does not currently use as we utilize Qminder floor drop-ins only but this would be a nice feature to try in the future. **What do you dislike about Qminder?** Above comment still exits, although you can minimize it there is another section in which this data can be found and do not think it is necessary in the main dashboard section on which we are calling and assigning students. **What problems is Qminder solving and how is that benefiting you?** It has helped in running data analysis if needed on a particualr day or week to see how many students we served. It helps us see the wait time for our students, and it helps us transfer a student to a different department ater we have served them instead of having the student log back in. **Official Response from ipek tez:** > Hello! Thank you for your Qminder review and feedback on the new feature. We have developed the Completed section to make it easier to access and edit the visitor information for completed Visits. You can close and open the visitor list by clicking on the Completed section, hope this helps! I have passed your feedback to our Product team. 💚 Your feedback can help us to improve the Completed section further and make it more valuable for all our users. Feel free to contact us from our live support chat if you have any questions or further feedback! Thank you, Ipek from Qminder ### 7. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jesús G. | Customer Care Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Qminder?** The convenient reminder when a customer signs in, and it alerts me when they come in. Also, the insight data is very useful to keep track of monthly and yearly progress. **What do you dislike about Qminder?** Only downside is sometimes there's no notification sound when someone signs in. **What problems is Qminder solving and how is that benefiting you?** I work in the back rooms so I can't see who comes in the office. So, it's helpful in letting me know who comes in. ### 8. Stops Line Jumping and Keeps Things Fair **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Branch Mananger, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Qminder?** Helps Keep the people from fighting on who was there first and people jumping the line **What do you dislike about Qminder?** Wish i Had a better way to track repeat customers. So i know who keeps coming in to rewrite and ask for Vouchers **What problems is Qminder solving and how is that benefiting you?** It helps keep the customer in line and be able to make sure customers are not waiting 8 hours to been seen cause other customers keep walking in ### 9. Very Useful and Simple Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Qminder?** Qminder is always improving on the already great service they provide. Each change might seem minor on its own, but taken together, the updates add up to a strong program that’s become essential to our day-to-day operations. **What do you dislike about Qminder?** As I’ve mentioned before, Qminder is excellent at self-improvement, so any issues that come up are addressed quickly and are usually fixed in the next update. **What problems is Qminder solving and how is that benefiting you?** Qminder is helpful for notifying me when guests are waiting in the lobby. Since I work in a large complex, it’s especially useful because I’m not always able to be at the front desk to assist customers right away. **Official Response from ipek tez:** > Hi! Thanks for the great review! We're glad Qminder helps you efficiently serve customers across departments and keeps you informed. 💚 If there is anything we can help with, feel free to contact our team via live support. Thanks again, The Qminder Team ### 10. Works well for it's intended purpose. **Rating:** 4.5/5.0 stars **Reviewed by:** Mickel P. | NREMT, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** Still easy to use and very few issues. I do use it less often now, and it still works for it's intended purpose. **What do you dislike about Qminder?** Overall I do feel it is still a great product, I do not have tonuse it as often as I used to now though. **What problems is Qminder solving and how is that benefiting you?** keeps our patients in order so we can efficiently manage their needs **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! - [View Qminder pricing details and edition comparison](https://www.g2.com/products/qminder/reviews/qminder-review-7588248?section=pricing&secure%5Bexpires_at%5D=2026-07-15+08%3A00%3A24+-0500&secure%5Bsession_id%5D=dcbf1f97-9aea-4782-b1df-ff458a859523&secure%5Btoken%5D=ea43779e1149a6851953524553d8f64fdbd9de467a318aff307dcbd8f264df60&format=llm_user) ## Qminder Integrations - [Eclipse](https://www.g2.com/products/tph-global-eclipse/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Eto](https://www.g2.com/products/eto/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Qminder Features **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Automation **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform Interoperability** - Notifications - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - Hardware Integration - Multi-lingual Support **Features** - Standalone Booking - Integrated App - SMS - Email - Confirmation and Cancellation ## Top Qminder Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (320 reviews) - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [VAMS](https://www.g2.com/products/vams/reviews) - 4.7/5.0 (395 reviews)