G2

Patrick T.

Head of Growth

Small-Business (50 or fewer emp.)

9/6/2021

"Changing the game for chatbot accuracy"

5/5

What do you like best about QBox?

The speed at which you can identify an issue, find and then implement its remedy all in seconds across all major NLP providers Review collected by and hosted on G2.com.

What do you dislike about QBox?

There isn't anything I dislike about the product - it's well-engineered and well-positioned in the marketplace Review collected by and hosted on G2.com.

Recommendations to others considering QBox:

If you suffer from these problems, you need QBox:

-you spend hours trying to diagnose where the problems are

-your CX/Support/Sales team are spending too much time answering the same queries

-you don't know what the solution is to fix your bot

-you want to move from a Tx style format to a conversational style format

Also, if you use QBox, you will be in the same class as many other top-quality businesses already using the tool - just look at the logos! Review collected by and hosted on G2.com.

What problems is QBox solving and how is that benefiting you?

I have identified where my chatbot was going wrong but also it gives me the ability to understand how best to scale given we are moving a lot of queries online to create a superior CX for our customers Review collected by and hosted on G2.com.