G2

Victor M.

Contact Center Manager

Enterprise (> 1000 emp.)

12/20/2021

"Great experience and improvements with Genesys PureSocial"

4.5/5

What do you like best about PureSocial?

I like the ease of use, being able to connect from anywhere, keep track of the entire operation and the real-time statistics of the results. Omnichannel is also a factor that we consider vital in our daily operations. Also improve routing interactions to look for useful skills and enhancements Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

The difficulty of accessing the database data remotely or with a driver such as OBDC It should not have extra cost, to be able to make these connections. We need more tools for DataBase Managers Review collected by and hosted on G2.com.

Recommendations to others considering PureSocial:

Review the current software vs. Genesys PureCloud in the comparison table, to evaluate each point and establish the most appropriate configuration path for the new software. Old processes are not necessarily optimized for the new Genesys PureCloud system. Review collected by and hosted on G2.com.

What problems is PureSocial solving and how is that benefiting you?

Measurement of service levels in emails, social networks and written messages. Automation of messages based on work schedules. Flexibility to define individual and global workloads for all agents. Review collected by and hosted on G2.com.

Response from Omar Guerra of PureSocial

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Hi Victor, thanks a lot for your feedback!

We will be taking care of your commnents regarding data access, the benefits you are already getting from Pure Social are part of the value you can get from Pure Social, we will be in touch in order to take advantage ot other features.

Regards!