G2

Romero W.

Small-Business (50 or fewer emp.)

9/3/2026

"Visual, Color-Coded Scheduling with Real-Time Sync and Smart Notifications"

5/5

What do you like best about PULT?

The scheduling board is visual and color-coded, which makes it easy for me to see which technicians are available, en route, or on-site at any moment. When I use drag-and-drop to reassign a job, the update automatically syncs to the technician’s mobile app, so no one misses a change. The travel time estimator also helps me avoid sending someone across town when another tech is closer. And with automated customer notifications, clients stay informed about arrival windows without me having to make extra calls. Review collected by and hosted on G2.com.

What do you dislike about PULT?

When I reassign several jobs at the same time, the board can quickly become visually overwhelming, and I end up zooming in just to avoid mistakes. The system also doesn’t always recommend the best technician based on specific hardware expertise, so I still have to rely on my own knowledge to make the right call. On top of that, some customer notifications arrive a few minutes late, which can create unnecessary confusion. Review collected by and hosted on G2.com.

What problems is PULT solving and how is that benefiting you?

PULT has replaced our old whiteboard-and-spreadsheet setup, which often led to double bookings and missed appointments. Now I can handle a higher volume of daily service calls with fewer mistakes and far less manual back-and-forth. As a result, our on-time arrival rate has improved, and we’ve seen fewer customer complaints. Review collected by and hosted on G2.com.