--- title: Provide Support Reviews meta_title: 'Provide Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Provide Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 16 scale: '5' date_modified: '2026-05-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Provide Support Reviews **Vendor:** Provide Support **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 16 ## About Provide Support Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat agent apps included into price Unlimited live product assistance 24/7 and many more. ## Provide Support Reviews ### 1. Provide Support Live Chat allows you or your team to chat for multiple websites in one screen **Rating:** 5.0/5.0 stars **Reviewed by:** Jim Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Provide Support?** Provide Support allows you or your team to chat (or reply to emails when offline) easily across multiple websites. I have multiple websites and it is great to only have to monitor one window or one mobile app. **What do you dislike about Provide Support?** Desktop console doesn't remember the column widths and it would be nice if it had an option to auto resize all columns instead of having to do each column individually **Recommendations to others considering Provide Support:** I was so impressed by how easy it was to implement, I made a How to add live chat to WordPress website in 3 minutes YouTube video. **What problems is Provide Support solving and how is that benefiting you?** The visitors tab is great for monitoring your site in realtime - what page are they visiting, what country are they in, and more. This allows us to understand traffic and if necessary, adjust firewall rules to block certain countries. Being able to chat with visitors across multiple websites with one interface. One price whether you use it on one site or several! **Official Response from Olga Vasylenko:** > Hello Jim, Thank you for your great words about our service. The issue with the desktop app not remembering column width has been already fixed in our new agent app releases. You can download the latest one from our website https://www.providesupport.com/live-chat-apps and adjust columns width to meet your requirements. You can also hide the columns you do not need. The app 7.0.2 comes with a new design and features. We will be glad to know your opinion about it. ### 2. Easy Livechat support software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Provide Support?** I like that I have visibility as to which web page the customer is calling from. This way, I know what they were looking at when they had an issue or question. **What do you dislike about Provide Support?** Sometimes if I am remoting into my computer from home, there is a lag on the keyboard to the software. It can cause accidental typos. **Recommendations to others considering Provide Support:** Make sure you utilize the canned responses feature for quick responses to your customer. **What problems is Provide Support solving and how is that benefiting you?** Our customers have another outlet to get ahold of a customer service rep for their needs. **Official Response from Olga Vasylenko:** > Thank you for your review. Could you contact us in our support chat and provide more details about the issue " lag on the keyboard to the software"? We will be glad to troubleshoot it. We have also recently released a completely redesigned agent app version, you are welcome to try it https://www.providesupport.com/live-chat-apps/releases/live-chat-software-7.0.1 ### 3. A cost-effective option for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Charis P. | Intuitive Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Provide Support?** It is an easy to use interface both from my point of view and that of any visitor that activates the live support chat option. It is very easy to set up and can be personalized to match the identity of your website. **What do you dislike about Provide Support?** There's not really anything to dislike although I found the default console settings not really to my personal needs or requirements. Having said that it is easy to uncheck the options you don't want and check any extras that you do. **Recommendations to others considering Provide Support:** If you are a small business and want a cost-effective but relatively fully featured live support module for your website then you should take a very serious look at Provide Support. It can be used on a PC as a standalone console but you can if you wish use a browser based version on Provide Support's own website. There's a lot of demographic information there and what you want to see when talking to a visitor is easily tailored to your personal wants and needs. It is useful from the visitor's point of view because they have the option to have an email transcript sent to them which many clients have said they found useful. **What problems is Provide Support solving and how is that benefiting you?** We needed a website live support system to enable visitors to talk directly to us in real time but being a small business with finite resources we did not want to spend a fortune. This was the perfect solution for cost effectiveness. ### 4. Live chat on your website with WordPress, Magento, Joomla, Shopify platforms among others. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Rosa P. | Operaciones, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Provide Support?** In principle, using this software seemed very innovative and interesting. The icons are clearly understandable when handling the software, I can see who is online and available as an operator at the right time. It also shows me when someone is writing and that is very useful for me. **What do you dislike about Provide Support?** I think that until now I have not noticed any negative aspect to provide support but if I would like them to change the design a bit since it can be seen as old. I think they need a more youthful design to get more attention. **Recommendations to others considering Provide Support:** I highly recommend this software. Customer service is always available and very useful. The software is easy to use and to implement. **What problems is Provide Support solving and how is that benefiting you?** One of the biggest problems I've solved using provide support is that it offers me the ability to transfer ongoing conversations between agents. The other agent can follow the case and respond in seconds. It is useful when an agent does not have the knowledge to solve the case. Thanks to the transfer of chats, there is no delay, which increases customer satisfaction. **Official Response from Olga Vasylenko:** > Thank you for your feedback, Maria Rosa. We have recently introduced a new modern chat window design. It is available for all new accounts by default and can be enabled in existing accounts on the Account Settings / Visitor live chat messenger mode page. We would be glad to hear your feedback. ### 5. Great live support software for website **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2018 **What do you like best about Provide Support?** Provide Support is easy to install on the website. The administrative portal is easy to use, easy to add users, remove users and group users to different support groups. The operator's console is also very intuitive and easy to use. The information the user submits to start the chat is easy to find and you can also find information about the user like their IP and country. **What do you dislike about Provide Support?** The administrative portal and chat pop up box look dated. They need to be updated. **What problems is Provide Support solving and how is that benefiting you?** We need a way to live chat with prospective and current customers from our website. Not everyone is ready to pick up a phone and make a call, but they are willing to chat us. We have increased the number of leads received from the website by being able to chat with potential customers. **Official Response from Olga Vasylenko:** > Thank you for your feedback, James. We have recently updated our chat window look. New chat window design is available for all new accounts by default now and for existing ones can be enabled on the Account Settings / Visitor live chat messenger mode page. We would be glad to hear your opinion about new design. We also added such new featured as IP blocking and a possibility to filter visitor monitoring results in the operator console. ### 6. Easy & Affordable online chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2018 **What do you like best about Provide Support?** Its very simple and easy to use. The most important tool is the chat tool and it does it well for a fair price. **What do you dislike about Provide Support?** Not as feature-filled as some other competitors **Recommendations to others considering Provide Support:** Its a great and reliable service, very affordable chat service. If you have a large team or need an abundance of high-end features this may not be the best option. **What problems is Provide Support solving and how is that benefiting you?** Has enabled our business to reach more customers by providing a chat tool that can be easily found on all of our websites. The service is always reliable and does what we need it to do - provide an easy to use chat tool for our customers who need assistance while on our site. ### 7. Live chat accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Joan M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Provide Support?** I am wondering if it is cost effective! Also it was difficult to implement and we did not have great resources at our hand **What do you dislike about Provide Support?** An impressive benefit is the ability to monitor websites in real time. I also like the live chat accessibility **What problems is Provide Support solving and how is that benefiting you?** In selling many of our health and health care products we are able to monitor sales and also speak with customers that may need more help in finding what they need ### 8. Best Chat Service ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Wilson M. | Global Support Services Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2018 **What do you like best about Provide Support?** The fact that my department has been using is for about a decade and in that time frame it was down for 10 minutes once like 5 years ago. It also has all of the features that I need. I have used some of the big ticketing systems such as Zendesk and Salesforce and their chat implementations are not as robust. **What do you dislike about Provide Support?** Love it all. I cannot put any dislikes for this product. It is better than any other that i've used. **Recommendations to others considering Provide Support:** I would definitely recommend this chat service to anyone that needs it. **What problems is Provide Support solving and how is that benefiting you?** It has enabled me to handle more request coming in to my support agents. Instead of being bogged down by phone calls they can easily handle multiple chats at the same time. The interface is really clean. Client satisfaction is up because of that. ### 9. Live Chat Support Limited **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Provide Support?** I liked the ease of use of the program and the few customizable things. **What do you dislike about Provide Support?** I disliked the lack of reporting features on Provide Support **What problems is Provide Support solving and how is that benefiting you?** We are using it to provide fast responses for a non-profit fundraising page. We have seen an increase in revenue using this product. ### 10. Best Website chat client I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Erik S. | Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Provide Support?** We have used a number of other solutions to the problem of offering customers live support on a web page, but the other options we have used required us to sit on our web site all day long waiting for support requests to come in. This gives us the flexibility of installing the client on the work stations and getting notifications of support requests that come in. **What do you dislike about Provide Support?** Setting up new users was a bit painful, but we also weren't doing it often enough that it was too terribly awful. I don't remember when you started a chat with the team if it required you to select "sales" or "support" those were the 2 teams we had set in place as to help direct/guide customers to the correct team to deal with their requests. **Recommendations to others considering Provide Support:** If you are in the market for an fairly easily deployed solution to being to answer questions from customers live this is the best one I have worked with so far. Also being able to setup individual group for Sales and Support so that the chat went to the correct members if the customer used the option correctly is a nice option as well **What problems is Provide Support solving and how is that benefiting you?** Any customers that would come to our website and want/need support for the products we sold we would be able to help them without having to camp on our website. The main benefit that everyone liked was the ability to answer questions outside of the website altogether but also be able to get back to the website quickly through links. ## Provide Support Discussions - [What are features of customer service?](https://www.g2.com/discussions/what-are-features-of-customer-service) - [What is customer support software?](https://www.g2.com/discussions/provide-support-what-is-customer-support-software) - [What is a software support system?](https://www.g2.com/discussions/what-is-a-software-support-system) - [What are the major features of all support software?](https://www.g2.com/discussions/what-are-the-major-features-of-all-support-software) - [View Provide Support pricing details and edition comparison](https://www.g2.com/products/provide-support/reviews/provide-support-review-4439710?section=pricing&secure%5Bexpires_at%5D=2026-07-06+14%3A28%3A05+-0500&secure%5Bsession_id%5D=0dadba6c-dd25-49b9-a82e-65cd1174899c&secure%5Btoken%5D=25968f4f7aac4a5f7a9f85223e56a7d6fbc6c243d3f832dfd48587dfdd13dd92&format=llm_user) ## Provide Support Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Provide Support Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,710 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)