![Ashu R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashu R.")
AR

Ashu R.

Senior SEO Associate

Small-Business (50 or fewer emp.)

3/9/2022

"Loaded with robust ticketing features"

4.5/5

What do you like best about ProProfs Help Desk?

ProProfs Help Desk offers great features such as chatbots, ticket prioritization, shared inboxes, internal notes, reports, automated ticket assignment, and much more. In terms of features, this tool is a great bet. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Help Desk?

I am not much impressed with their integration options to third-party tools. This is something that needs to be improved. Review collected by and hosted on G2.com.

What problems is ProProfs Help Desk solving and how is that benefiting you?

We were looking for a feature-rich help desk tool that did not burn our pockets. Thankfully, with ProProfs, our agents can access all the features and quickly respond to customers. Review collected by and hosted on G2.com.

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See what 16 reviewers think of ProProfs Help Desk

4.7 out of 5 · Verified reviews from real users

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