G2

Lauren P.

Practice Administrator

Small-Business (50 or fewer emp.)

7/30/2026

"Premium Product with Premium Support"

5/5

What do you like best about Prompt Health?

Integrations, User Interface is simple and easy to train, Prompt support and University are great resources. We are always supported with every question we have had with the resources needed to resolve issues. Review collected by and hosted on G2.com.

What do you dislike about Prompt Health?

There have been a couple performance related issues recently but I feel like there overall reliability for their product is much better than our previous EMR. The cost of prompt is expensive but I feel like we are paying for a premium product and getting a premium experience. We have been able to offset the costs of some of the integrations like Prompt Plus by using the analytics to ensure we are maximizing billing and RTM codes which have offset the overall cost. Review collected by and hosted on G2.com.

What problems is Prompt Health solving and how is that benefiting you?

I feel like we have been able to streamline our front office staff significantly. We were wasting so much time previously with scanning and faxing that we no longer have to spend man power on. Additionally our clinicians feel like their documentation time has decreased significantly with resources available to help them maximize their billing. Review collected by and hosted on G2.com.