G2

UM

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

9/30/2021

"Easy to hear what your customers are saying!"

5/5

What do you like best about Promoter?

I love to see the keywords that are used most often in the feedback we are getting from customers. The ability to run reports for feedback and schedule surveys to be sent at a future date is really useful. I like to see what our NPS is year-over-year, too. Review collected by and hosted on G2.com.

What do you dislike about Promoter?

One thing that could improve is the downloading of the feedback. If you have to download thousands of them, you have to split it up into smaller increments and then combine the spreadsheets together. Something could be done to fix that. Review collected by and hosted on G2.com.

Recommendations to others considering Promoter:

If you want honest feedback from your customers to better your business and get real insights, give Promoter a try! Review collected by and hosted on G2.com.

What problems is Promoter solving and how is that benefiting you?

We are making our website more user-friendly based off of customer feedback. We are understanding what we are getting right and how we might improve our processes. Review collected by and hosted on G2.com.