G2

Aoife C.

IT Delivery Manager

Enterprise (> 1000 emp.)

6/22/2021

"Promark and SuccessFactors - Customer"

5/5

What do you like best about ProMark?

We had a close and on-going dialogue throughout the process. This secured that we achieved our desired result, which was a more streamlined process for the collection of time and attendance data across all our stores.

Mark Information has been agile in their approach towards us as well as in the relationship with our SAP supplier in delivering a total solution ie. SuccessFactors and ProMark Review collected by and hosted on G2.com.

What do you dislike about ProMark?

The project ran during the Covid pandemic, which limited on-site engagement. This caused unforeseen delays to the project as we had to change our ways of working to be completed remotely.

All industries have their specific requirements, and ProMark have a number of relevant modules for us. It would have been great if our extra requirements were previously developed, but ProMark worked on new developments for us in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering ProMark:

When considering a new partner, you need to consider your configuration carefully. Who is the master of specific data e.g. your absence data or payroll data?

If you are looking for a solution that addresses a certain complexity but is easy to implement and use, I recommend that you investigate ProMark as a potential option. Review collected by and hosted on G2.com.

What problems is ProMark solving and how is that benefiting you?

Integration with SuccessFactors means we can now track the employee's full life cycle. Previously, our applications for HR, payroll and recruitment were not linked. ProMark allow data to integrate at the appropriate time, thereby following the full lifecycle of an employee from “hire” to “leaver” including absence, working hours, wages etc.

We had some manual processes that previously took too much time. In addition, Management did not have a full overview of the attendance rate throughout the organization. With ProMark we experience much less time spent on processing payroll data and incurr fewer human errors. It also saves on administrative costs. Our staff rostering is now more efficient, and we ensure compliance with legislation and agreements Review collected by and hosted on G2.com.