The interface is simple and easy to use. I like the ability of my internal teams and customers to use the forward-facing submission portal to submit feedback. Being able to provide them with transparency into what features are being considered lets them know that their requests are not falling on deaf ears. This feature alone is usually only sold as an individual add-on in much bulkier, expensive tools. Review collected by and hosted on G2.com.

There are some character limits with the descriptions, so it can be harder to add more context from direct customer feedback into a ticket. This is a minor issue, however, and does not stop the team and me from using it. I did have some initial issue with some users being able to access the portal and login screen due to still being in beta, but the team (CEO) directly helped me out and has been excellent with anything I need. Review collected by and hosted on G2.com.