Brindy N.

Executive Assistant/Office Manager

Small-Business (50 or fewer emp.)

6/1/2022

"Great free marketing tool-Privy Text is fast and easy!"

4.5/5

What do you like best about Privy?

Privy is easy to navigate and create newsletters to send out to our customer base. Privy text has been easy to use as well, it's a fast way to send out messages to those who have signed up for text! Customer support is always helpful when I am having an issue, they respond fairly fast and get the job done. I like that there are ways to segment my emails as well, especially when I wanted to resend out a sale reminder, but didn't want to include those that have purchased in the last few days. Review collected by and hosted on G2.com.

What do you dislike about Privy?

I wish there were more creative and professional-looking template options for newsletters, they look very amateurish. Review collected by and hosted on G2.com.

Privy Reviews & Product Details

Privy is the most approachable, all-in-one e-commerce marketing platform for independent Shopify brands. Grow your business and supercharge your retention strategy with powerful list growth tools, email, and SMS — all backed by the dedicated support you deserve. LIST GROWTH Drive urgency, capture subscribers, convert more sales, and boost your average order value with endless customizable options such as: popups, free shipping bars, cross sells, Spin To Win, Landing Pages, and more. Leverage Privy's best-in-class audience targeting to take control of your on-site conversion strategy. EMAIL CAMPAIGNS Send on-brand, engaging emails to your entire list using our drag-and-drop editor. Tailor your messaging to segments of your audience based on shopping activity, engagement, and more. AUTOMATED FLOWS Trigger personalized emails based on the actions your customers take; launch Welcome, Abandoned Cart, Purchase Follow-Up, and Customer Winback Emails in minutes and watch the orders roll in. SMARTER SMS Inspire action with your mobile audience by sending SMS campaigns and automations.

Seller

Privy

Discussions

Privy Community

Languages Supported

English

Product Description

Privy is the fastest way to grow sales with email & SMS for your online brand. Build your list, save abandoned carts, send money-making emails and more - all in one place.

Overview by

Kristina Simonson

Pricing

Pricing provided by Privy.

15-Day Free Trial

Free Trial

Email + SMS

Starting at $30.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Privy Integrations

(1)

Integration information sourced from real user reviews.

Privy Media

Recover carts with cart savers and exit intent popups.

Pre-built templates + easy to use website popup editor

Improve web & cart conversion rate with focused display types

Send newsletters & discounts to engaged shoppers

Drive more sales with automated abandoned cart emails

G2 reviews are authentic and verified.

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Verified User in Retail

Small-Business (50 or fewer emp.)

12/10/2025

"Not happy at all. My templates are now useless after the latest update."

0/5

What do you like best about Privy?

It used to be a user friendly platform before its most recent update. Review collected by and hosted on G2.com.

What do you dislike about Privy?

Updates that impact templates and no notification provided to its users. An update was done and I lost so much of my work. My templates that I worked very hard to make, now useless according to a customer service representative. They advised me to create brand new templates. Unacceptable response. I will be seeking email services elsewhere. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

10/15/2021

"Easy to use - highly intuitive and proven!"

5/5

What do you like best about Privy?

The customization and functionality are impressive for an app of this cost. You can handle pretty much anything a larger customer contact platform can do, but all within the Shopify dashboard. Review collected by and hosted on G2.com.

What do you dislike about Privy?

There are a couple of extra customizable features I would like to see, such as adding a custom font on a newsletter. Review collected by and hosted on G2.com.

Recommendations to others considering Privy:

Don't spend money on the big platforms. You can do everything you need in privy with the help of the tech support team. Review collected by and hosted on G2.com.

What problems is Privy solving and how is that benefiting you?

Recently implemented a workflow to have customers who redeem the discount on the signup to get an email to further register with our site. An issue weve had for years. Review collected by and hosted on G2.com.

Victoria D.

Small-Business (50 or fewer emp.)

6/2/2023

"privy"

3.5/5

What do you like best about Privy?

They have a staff of real people available for help. Review collected by and hosted on G2.com.

What do you dislike about Privy?

I think that the font options are ugly. I hate having to add images to have nicer fonts. Review collected by and hosted on G2.com.

Michelle S.

CEO

Small-Business (50 or fewer emp.)

8/25/2022

"Love Privy for My Business"

5/5

What do you like best about Privy?

I started out using Privy for my pop-up to capture leads in multiple ways. Then decided to use them for email marketing. We set up automations, cart abadonement campaigns and weekly email campaigns.They have great customer service and sales support to assist in building out automations, if you want or need the help. I would highly recommend Privy! Review collected by and hosted on G2.com.

What do you dislike about Privy?

The only downside to Privy is the reporting. I wish there was more detailed reporting, especially when you want to dial in on what your email subs are clicking on, so you can deliver more of what they are interested in. Review collected by and hosted on G2.com.

Weslie F.

Email Marketing Specialist

Small-Business (50 or fewer emp.)

8/25/2022

"Privy Ups The Game"

5/5

What do you like best about Privy?

Not only is the customer service amazing, but the increase in email signups and open rates is incredible! I love having a CSM to help me every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Privy?

The Privy team is always working to fix little bugs here and there, but what service doesn't have small issues here and there? The important thing is they work hard to fix them ASAP! Review collected by and hosted on G2.com.

Brie N.

Retention Marketing Associate

Mid-Market (51-1000 emp.)

8/25/2022

"We Love Privy!"

5/5

What do you like best about Privy?

Privy is a great tool for any business to have! My favorite things within the platform would be:

1. How easy it is to make updates

2. Their very helpful and attentive team

3. QBRs are THE BEST!

They know how to support you, make suggestions, and help set you up for success. Review collected by and hosted on G2.com.

What do you dislike about Privy?

I have not found to much not to like! I would say that if anything, have a more organized dashboard would be great, but outside of some minor organizational platform changes that meets our needs. Review collected by and hosted on G2.com.

Hunter T.

CTO

Small-Business (50 or fewer emp.)

8/25/2022

"Privy has been very easy to use whilst being in-depth and robust enough to do the most"

5/5

What do you like best about Privy?

Privy remains easy to use but does not let its ease of use keep it from being able to accomplish everything and more we expect from its promises. Review collected by and hosted on G2.com.

What do you dislike about Privy?

If I had to find something to dislike, it would be the layout, it takes a little bit to get adjusted to, but once you've adjusted, it all makes sense. Review collected by and hosted on G2.com.

A-Rushh M.

CEO of Kuyawear

Small-Business (50 or fewer emp.)

6/25/2022

"Really great for creating newsletter campaigns and gathering emails from sign ups on your website."

5/5

What do you like best about Privy?

Newsletter campaigns and the ability to create aesthetic pop-ups on your website shop. I like to use the column tools in the newsletter edits to add text and images to create compelling emails. Review collected by and hosted on G2.com.

What do you dislike about Privy?

The price depends on which subscription you choose and how many email sign-ups you have, so the bigger your brand grows, the cost does as well. That might be the only thing I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Privy:

Start with the trial. Guarantee you'll love it. Review collected by and hosted on G2.com.

What problems is Privy solving and how is that benefiting you?

It is solving my email list problem that I had prior to Privy. I was using mailchimp, but was not able to customize it as much as I could now with Privy. It's an amazing tool to have. Review collected by and hosted on G2.com.

Aura L.

ceo

Small-Business (50 or fewer emp.)

4/1/2022

"We all need this service"

5/5

What do you like best about Privy?

I love the templates and how helpful customer service is. Review collected by and hosted on G2.com.

What do you dislike about Privy?

I feel like sometimes it can get a little confusing when setting up campaigns. It would be very helpful to have a how-to video tutorial to pop up on the task you would like to complete. Some of us are a little more challenged than others.

I also do not like that every time I create an email I have to add my social handles. It would be nice to have the automatically suggested like the Facebook one. Review collected by and hosted on G2.com.

Recommendations to others considering Privy:

Privy has everything you need to help your business grow. Customer service is great and always helpful. I love how they have templates available for you to customize and send an email for marketing. You don't have to worry about the layout they take care of it all. I can't do without them. Review collected by and hosted on G2.com.

What problems is Privy solving and how is that benefiting you?

When social media isn't working Privy comes to the rescue with email marketing. I'm now ready to try and enroll in text marketing as well. Review collected by and hosted on G2.com.

Robert I.

President

Small-Business (50 or fewer emp.)

8/25/2022

"Powerful Marketing Toolkit"

5/5

What do you like best about Privy?

It's very easy to create pop-ups, banners and other marketing elements. I can have any team member create them in minutes. Review collected by and hosted on G2.com.

What do you dislike about Privy?

So many tools to choose from.. sometimes it takes a moment to find just the right one for the promotion we're running. Review collected by and hosted on G2.com.