G2

Krunal D.

Owner dentist

Small-Business (50 or fewer emp.)

4/23/2025

"Practice by numbers by far best software out there."

5/5

What do you like best about Practice by Numbers?

We’ve been using practice by numbers for more then 2 years now, and I can confidently say it’s transformed the way our dental practice runs. As a busy general dental office, we needed a system that could handle scheduling and patient communication seamlessly — and practice by numbers delivers on every front.

User Interface & Ease of Use:

The interface is incredibly intuitive and clean. My team adapted to it quickly, even those who aren’t very tech-savvy. Navigation is straightforward, and most functions are just a click or two away. I especially appreciate how clean the dashboard is — we can tailor it to our workflow, which boosts efficiency.

Patient Communication & Engagement:

The automated appointment reminders, two-way texting, and online scheduling features have drastically reduced no-shows and improved patient satisfaction. Our patients love the convenience, and it allows our front desk team to focus on other tasks.

Insurance verification :

The insurance verification tool is a game-changer — it cuts down on time spent on phone calls and ensures more accurate estimates. Payments and ledger tracking are also very intuitive.

Support & Training:

Customer service is top-notch. Every time we’ve had a question or needed help with customization, the support team responded quickly and thoroughly. Their onboarding process was also well-structured and personalized, which made switching systems much less stressful. Review collected by and hosted on G2.com.

What do you dislike about Practice by Numbers?

1. Complexity and Learning Curve

Some users find the dashboard and interface overwhelming at first, especially for team members who aren't tech-savvy.

There can be a lot of metrics and data presented without clear guidance on what to prioritize.

2. Cost

It's relatively expensive, particularly for smaller practices or startups. Some feel that the ROI isn't always immediate or clear.

3. Integration Issues

Integration with certain practice management software (like Eaglesoft or Dentrix) can sometimes be buggy or inconsistent, depending on the version used.

Syncing issues can lead to delays or inaccurate data reporting.

4. Customer Support

While many report good support, others mention inconsistent service or delayed responses during high-demand periods.

5. Customization Limits

Some users wish there was more flexibility in customizing dashboards or reports to focus on KPIs specific to their practice's unique needs. Review collected by and hosted on G2.com.

What problems is Practice by Numbers solving and how is that benefiting you?

✅ Problems Practice by Numbers Solves:

Lack of Real-Time, Actionable Data

Problem: Many dental practices operate without clear visibility into performance metrics (like case acceptance, hygiene recall, unscheduled treatment).

PBN Solution: Offers real-time dashboards and KPIs that show how your practice is performing in critical areas.

Benefit: Helps you make informed, data-driven decisions quickly, rather than guessing or relying on outdated reports.

Missed Revenue Opportunities

Problem: Unscheduled treatments, overdue hygiene visits, and inactive patients often fall through the cracks.

PBN Solution: Automatically identifies and flags these opportunities.

Benefit: Helps your team proactively reach out to patients and fill the schedule, increasing production and collections.

Inefficient Team Performance Management

Problem: It's hard to track team performance objectively and reward or coach accordingly.

PBN Solution: Provides individual and team-level metrics on productivity, case acceptance, and more.

Benefit: Supports better goal-setting, accountability, and team development.

Manual Patient Communication

Problem: Front desk teams often spend too much time manually confirming appointments or recalling patients.

PBN Solution: Offers automated appointment reminders, recare follow-ups, and treatment plan reminders.

Benefit: Reduces administrative workload and ensures consistent patient communication.

Difficulty Understanding Financial Health

Problem: Many dental offices don’t fully understand where money is coming from—or leaking.

PBN Solution: Breaks down collections, insurance aging, production by provider, and other key financials.

Benefit: Allows better financial planning and cash flow management. Review collected by and hosted on G2.com.