G2

Catalina G.

VP of Marketing

Small-Business (50 or fewer emp.)

10/19/2026

"Easy-to-Use SMS Platform with an Innovative, Customer-First Team"

5/5

What do you like best about Postscript?

Postscript has been a great partner for k2o. The platform is easy to use, and SMS has become one of our most important channels for staying connected with our community.

What really sets them apart is the team. They're always on top of new features and are quick to bring us ideas before we even ask. More importantly, they listen. We've had some tough conversations about things we were hoping they'd launch or things that didn't make sense in their platform (more so at my time at maryruth's), and they've always handled them with honesty and a real willingness to make things right. You can tell they care about their customers, not just the product.

It's rare to find a platform partner that's both innovative and this invested in your success. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The main area for improvement is segmentation. Compared to Klaviyo, it's harder to build very specific customer segments, which limits how precisely we can target our messaging. The pop-ups and landing pages also feel more beginner-level, so there's less flexibility for brands that want more customization. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Postscript's white glove service has been a huge help. With a small team, having them handle scheduling, copywriting, and planning out our SMS strategy takes a lot off my plate. In a past role, I also used their AI features to improve our automations and get a better understanding of our shoppers, which made a real difference in how we approached the channel. Review collected by and hosted on G2.com.