G2

Ben S.

Director of Commercial Operations

Small-Business (50 or fewer emp.)

9/30/2025

"Solid Platform, Crumbling Customer Support"

4/5

What do you like best about Polar Analytics?

We went from having data in multiple different places as well as a bunch of historical data sitting in exported CSV files. Being able to get all of our sales data in one place was a massive win for us. In addition we were also able to use the Polar Pixel to be able to refine our digital advertising approach with enhanced data that the Pixel was able to gather for our team. I use this platform every day for every element of our data reporting and forecasting for our business. Review collected by and hosted on G2.com.

What do you dislike about Polar Analytics?

Shortly after onboarding we were assigned an account manager. About a month later, she was laid off and we were never assigned a new account manager. I have the direct email of a support specialist, but the response time has been less than ideal— especially when real-time data is important for our team. We've been attempting to get a handful of other data sources connected (ShipHero and Walmart at this moment) and the process has been long and drawn about because it can take up to a week to hear back from the Polar team. Review collected by and hosted on G2.com.

What problems is Polar Analytics solving and how is that benefiting you?

We sell our products through multiple different sales channels which means we have data in many different places as well. We also prioritize our digital advertising through Meta, Google, Pinterest, etc. Being able to collect our data from all of these different platforms and channels has been a huge benefit to our data analysis. Review collected by and hosted on G2.com.