We have been using POKA since Q4 2019 and have more than 150 users within our plant. We have mainly utilized POKA as a tool to aid communication within the factory, sharing knowledge and resolutions to the issues encountered.

I like the training aspect that POKA brings, and in recent years we have implemented changes that allow us to utilize this side of the application, mainly for OJT through our TWI programme. The team matrix is a useful visual for trainers to identify training opportunities, as well as for managers to see what level each of their team members has been trained to. I'm also excited to try out the new Qualifications feature, to help assign training to the required areas.

Perhaps my favourite feature is POKA Forms, as they are so easy to create and are extremely user friendly for operators completing their daily requirements. The QR codes take them directly to the form and each form has a similar look, making a standard that's easy to follow and understand.

If there are any issues with the application, the customer support team are always quick to respond and often resolve the issue within minimal time. Where this is not possible, they will keep you up-to-date with the current status. Review collected by and hosted on G2.com.

There are a couple of design features which could be improved, such as the notifications icon at the top of the screen. This is currently utilized for all notifications and the indicating number is removed when the icon is pressed. It would be good to see these notifications split out into Issue related and Individual task related icons, to better differentiate and highlight when each individual has an outstanding requirement.

It can be frustrating when new features are demonstrated, but require additional license fees to use. This is understandable, due to the time and effort taken to develop the new features, but out of my control whether we are able to utilize them. Review collected by and hosted on G2.com.