--- title: Podium Reviews meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2107 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2107 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Podium Reviews **Vendor:** Podium **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,107 ## About Podium Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. ## Podium Pros & Cons **What users like:** - Users find Podium's **ease of use** exceptional, benefiting from its intuitive interface and streamlined customer communication. (393 reviews) - Users love how Podium provides **streamlined customer feedback management** , enhancing efficiency and satisfaction through simplified communication. (352 reviews) - Users value the **easy communication** through Podium, enjoying organized messaging and a simplified customer interaction experience. (314 reviews) - Users value the **ease of communication** with clients through Podium, enhancing connections and productivity significantly. (312 reviews) - Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. (224 reviews) - Client Interaction (214 reviews) - Users value the **fantastic customer support** of Podium, helping streamline operations and enhance overall business effectiveness. (213 reviews) - Messaging Features (203 reviews) - Features (157 reviews) - Simple (142 reviews) **What users dislike:** - Users express frustration over **missing features** and unmet expectations, particularly with promised phone and text services. (95 reviews) - Users find **messaging issues** with Podium, feeling overwhelmed by volume and struggling to track correspondence effectively. (94 reviews) - Users find Podium's **limited features** restrict efficiency, especially lacking integration options and advanced tracking capabilities. (77 reviews) - Users find Podium's pricing **excessive** for small businesses, with advanced features requiring even pricier plans. (70 reviews) - Users express frustration with **poor customer support** , citing delays and unprofessional appointment management as significant issues. (65 reviews) - Call Issues (56 reviews) - Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews) - Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (47 reviews) - Cost (46 reviews) - High Cost (44 reviews) ## Podium Reviews ### 1. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron H. | customer support agent, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Podium?** Is very self explanatory on its functions, you can easliy send messages to customers. **What do you dislike about Podium?** sometimes is a little bit slow, but not always **What problems is Podium solving and how is that benefiting you?** sendind the payment receipts to customers **Official Response from Karina Aguirre:** > Thank you for your feedback! We're pleased to hear that you find Podium easy to use for sending messages to customers. We understand that speed is important and are actively working to improve performance. It's great to hear how Podium is helping you send payment receipts to customers. ### 2. Generally Positive! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria L. | Escrow Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** Podium makes it really helpful to text people when needed, especially if you need quick responses! I do like being able to use templates as well ! **What do you dislike about Podium?** I wish podium has the oppurunity to group text people. **What problems is Podium solving and how is that benefiting you?** It give us the ability to text without having to use our personal phones, and links it right back to our main line if someone wants to call us! **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium helpful for texting and using templates. We appreciate your feedback about the ability to group text people and will take it into consideration for future updates. ### 3. PODIUM IS GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** SERGEY B. | SALES ASSOCIATE, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** LOTS OF CUSTOMERS PERFER TEXT OR CALLS WHICH I LIKE BECAUSE I CAN KEEP TRACK OF OUR CONVERSATIONS **What do you dislike about Podium?** NOTIFICATIONS WONT GO AWAY OTHER THAN THAT ITS GREAT **What problems is Podium solving and how is that benefiting you?** COMMUNICATION **Official Response from Karina Aguirre:** > We're glad to hear that you're enjoying the ability to keep track of your conversations through text and calls on Podium! ### 4. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Katie p. | CRO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** Helps us capture clients who are not doing contact forms **What do you dislike about Podium?** nothing. everything is good. no issues at all **What problems is Podium solving and how is that benefiting you?** allowing us to capture clients that don;t use contact forms **Official Response from Karina Aguirre:** > We're glad to hear that Podium is helping you capture clients who don't use contact forms. Thank you for your positive feedback! ### 5. Easy to use some minor issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** I love the template feature and the ability to easily adjust them when needed. **What do you dislike about Podium?** I am not sure if it is a Podium or Avaya issue, but 1/5 calls have to be redialed. It could be a spam block issue on the candidates end. **What problems is Podium solving and how is that benefiting you?** Podium has solved the slow loading time of our previous messaging system and has streamlined most issues we used to face. ### 6. Seamless AI Implementation in Under 24 Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Podium?** What I really like about Podium is how easy it makes customer follow-up and communication. Everything is streamlined, automated, and saves me a ton of time while still feeling personal. **What do you dislike about Podium?** So far I’ve had a great experience, nothing negative to report. **What problems is Podium solving and how is that benefiting you?** I had an issue with salespeople not receiving notifications, Derrick quickly resolved it, making the process seamless and saving me valuable time. He not only addressed all of my questions with clarity but also configured my AI follow-up system. ### 7. Such a big help. **Rating:** 5.0/5.0 stars **Reviewed by:** Evan T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Podium?** We’ve been using Podium for over a year now and I absolutely love the AI features if I miss a call or I am busy the AI will take over and get all the necessary information so all I have to do is schedule **What do you dislike about Podium?** Our price for the phone and AI is a little high for us **What problems is Podium solving and how is that benefiting you?** When I miss a call or am busy, the AI is there too take over **Official Response from Karina Aguirre:** > Thank you so much for your kind words! We're truly glad to hear that we were able to help — that's exactly what we strive for. We also appreciate you recognizing the value we aim to deliver. We believe that for the price paid, our customers deserve not just a product or service, but real value and support in return. Thanks again for your feedback! ### 8. The best way to communicate with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** Everything happens in real time and it is very easy to work between Podium and other programs to communicate effectively with my customers. **What do you dislike about Podium?** Sometimes I lose track of my customers' texts because they get assigned to another associate through the algorythms used by my company. This is more likely the fault of the programming on our end. **What problems is Podium solving and how is that benefiting you?** Putting all my customers information in a safe place and very fast communications. **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium easy to use and effective for communicating with your customers in real time. ### 9. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Caden M. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** Podium provides very easy access to tend to customers. **What do you dislike about Podium?** Noting, everything is great since it's been working well for me. **What problems is Podium solving and how is that benefiting you?** Getting in contact with my customers. **Official Response from Karina Aguirre:** > We're glad to hear that Podium is providing you with easy access to your customers. Thank you for your positive feedback! ### 10. Best customer outreach platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner T. | Assistant manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** i love the templates you can make and send to customers! **What do you dislike about Podium?** there isnt much i dont like about podium! but if i had to choose id say some of the suggested replies need some work haha **What problems is Podium solving and how is that benefiting you?** Podium keeps me from having to constantly call customers all the time and send a simple text. also secured text links for payments are a huge plus! **Official Response from Karina Aguirre:** > Thank you for the positive feedback! We're constantly working on enhancing our suggested replies, and we appreciate your input. We're thrilled that Podium is making customer outreach easier for you. ### 11. Best Software for car industry **Rating:** 5.0/5.0 stars **Reviewed by:** Shunatta S. | Lead Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** Great way to communicate with customers. **What do you dislike about Podium?** I love everything about podium, and it keeps me connected with my customers **What problems is Podium solving and how is that benefiting you?** keeps me connected with my customers **Official Response from Karina Aguirre:** > Thank you for your kind words! We're happy to hear that Podium is meeting your communication needs and keeping you connected with your customers. ### 12. Brought this 50 year old retailer up to speed with modern communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Jed R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Podium?** A whole new line of communication with tech driven clientele. Allows us to get many more potential customers in the door and even close a lot of deals before we ever had a door swing! **What do you dislike about Podium?** Some clients view it as the only form of communication, even when a phone call or face-to-face is much better suited to the topic at hand. **What problems is Podium solving and how is that benefiting you?** Timely general responses to an inquiry, even outside of our normal operating hours. **Official Response from Whitney Adamson:** > We're glad to hear that Podium has helped you connect with a tech-driven clientele and bring in more potential customers. It's great to hear that it has improved your communication and helped you close deals more efficiently. ### 13. Pretty good texting service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** I enjoy the convenience of being able to reach our clients that may not be able to verbally speak and has access to devices that allow texting as it is a bit more discreet and privacy is a major concern within our company. **What do you dislike about Podium?** I dislike that sometimes the wording of certain messages will allow the text to no go through. **What problems is Podium solving and how is that benefiting you?** N/A **Official Response from Karina Aguirre:** > We're glad to hear that you find our texting service convenient for reaching clients who prefer texting for privacy reasons. ### 14. Podium is a must have tool for my small business! **Rating:** 5.0/5.0 stars **Reviewed by:** LeaNete P. | Agency owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** I love that I can schedule texts to be sent at different times or days. I also really like that I can create my own templates and send bulk messages. **What do you dislike about Podium?** Some texts from clients are delayed when accessing on my mobile app. **What problems is Podium solving and how is that benefiting you?** Texts from clients are automatically added to my CRM. This saves me from spending too much time adding notes about the conversation with the clients. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has been a valuable tool for your small business! The ability to schedule texts and create templates for bulk messages are definitely popular features among our users. ### 15. Podium has made communication with customers hassle free and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** Podium has the ability to send good quality photos and videos without a long wait time to send them. **What do you dislike about Podium?** I have had a couple issues when sending longer text, they take a while longer to send to the customer. **What problems is Podium solving and how is that benefiting you?** Using Podium vs our crm text tool has made communicating with customers easy and on the go with the featured app. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium's photo and video sharing capabilities efficient. We're constantly working to improve our platform, and we appreciate your feedback. We'll take this into consideration for future updates. ### 16. Well-Rounded Communication Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick M. | Sales Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Podium?** What I enjoy most about Podium is the ability to create, save, and send out draft messages! It is incredibly important from an efficiency standpoint that we are able to send out mass messages that still sound and feel personal. It has been easy to implement these drafted messages into our day-to-day tasks, and has made sending follow up messages and review invitations significantly easier. We frequently use these functions, at a minimum of 3-5 times per month! **What do you dislike about Podium?** One of the only downsides about Podium that I have noticed while using it is the fact that all employees of our location receive notifications from every message sent in to us, even if it does not pertain to our specific department. For example, all Sales Professionals will still receive notifications pertaining to the Repair Department, and vice versa. **What problems is Podium solving and how is that benefiting you?** To be quite honest, I am not aware of any problems that Podium is solving at the moment. However, I am sure that the developers at Podium are indeed doing so. I am sure that if there are security concerns, they are addressing it, and that will always benefit my company. **Official Response from Whitney Adamson:** > Thank you for sharing your feedback about the notifications. We understand the inconvenience of receiving notifications unrelated to your department. We will pass this information along to our development team for further review and consideration. ### 17. Poor Service at a premium price. **Rating:** 2.5/5.0 stars **Reviewed by:** Joel S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Podium is a highly effective tool for customer communication, especially for managing texting and messaging interactions. It allows for seamless engagement with customers without the need for traditional phone calls, which can be time-consuming and disruptive. By streamlining communications into one platform, Podium helps improve response times and ensures that messages are clear and organized. It’s especially useful for businesses that want to maintain high-touch customer interactions efficiently. **What do you dislike about Podium?** While Podium offers helpful texting and messaging tools for customer communication, its service has significant drawbacks. Texting can be unreliable, and any service interruptions are often blamed on the customer, even when they may result from Podium's third-party vendors. Setting up their phone system was challenging and far from streamlined, adding unnecessary frustration to the onboarding process. In cases where issues arise, be prepared to invest considerable time—sometimes up to 8 hours—assisting Podium’s tech support in troubleshooting their own software problems. For example, when they recently sent three cordless phones, only one worked. After multiple troubleshooting attempts and hours of my time, they proposed using FaceTime to continue diagnosing the problem—a clear sign that the phones hadn’t been properly configured before shipment. Based on my experience, I cannot recommend Podium’s phone service. The setup has been extremely cumbersome, and their technical support lacks the expertise and responsiveness needed to resolve these issues efficiently. **What problems is Podium solving and how is that benefiting you?** Responding to consultation requests. Folloup and scheduling installation of products. ### 18. Superb Mass-Messaging and Payment Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Brendan B. | Sales and Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Podium makes writing sales remotely so easy, it's almost a preferred method for our customers. Sending secured payment links is easy, managing daily sales is a breeze, and the texting feature is superb; creating text campaigns is easy kind of fun. If your brain is fried from other work, their new AI writing tool helps get things started for you. **What do you dislike about Podium?** The search function for searching messages is weak and often does not find what I am looking for, and it would be most helpful if the images customers send us could be compiled into one place, becuase often we get pictures sent to us but they get lost over time. **What problems is Podium solving and how is that benefiting you?** Podium saves us time at the business, and it saves our customers' time outside. It tracks reviews, sends reminders, and tracks daily sales automatically. It saves our customer's time by allowing us to text them as an official business, and allows peiople who are in a hurry to pay on their own time by sending them payment links. **Official Response from Whitney Adamson:** > We're thrilled to hear that you find Podium's mass-messaging and payment platform so beneficial for your business! We appreciate your feedback about the search function and image compilation, and we'll definitely take that into consideration for future improvements. ### 19. Podium is Essential at my Store **Rating:** 4.5/5.0 stars **Reviewed by:** Jean S. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** We use Podium in a retail setting to keep in contact with Customers and Prospects. We have one account for the store that I manage. I can easily inspect all communications and make sure nothing falls through the cracks. Customers love receiving texts and texting from a computer is quick and easy. I send most quotes through Podium with the ability to attach files. I also like how Podium is linked to data from the company so that it will populate easily with contacts. We use Podium all day long - every day. It is essential to our store functions. Notifications from incoming texts are very helpful in not missing new business. **What do you dislike about Podium?** Templates are limited and I can't put a standard footer on all texts (but this may be a function of limitations placed by my company rather than Podium). **What problems is Podium solving and how is that benefiting you?** Communication with Prospects; communication with Customers; transparency and cooperation among the sales team. Podium is an essential part of our functioning. ### 20. Excellent for day to day correspondence with customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Erik B. | Call center co-manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Podium is very easy to use. Very easy to navigate through the application and find what you are looking for. Anytime there is an issue or problem i am unsure on how to solve, i simply click to chat with customer service and they solve the problem or point me in the right direction. It is used everyday, since there are sooo many features. I even secretly love the option of emojis. Another fantatic feature are stored templates. Talk about making life eastier. **What do you dislike about Podium?** Sometimes Podium is a bit slow to load all of our leads, but i feel as though it is because we have sooo many leads and lots of correspondence back and forth. **What problems is Podium solving and how is that benefiting you?** Getting in contact with hard to reach customers. People are weary of answering their phone to unfamiliar phone calls, but typically don't mind texting. It's much mor convenient to text. I love that i receive an email notification whenever a prospect texts back! ### 21. Honestly. This is the best software on the market for anyone in a Sales Position! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew H. | Appointment Setter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Podium is a reflection of how easy it can be to consolidate everything your business needs in one place. I am a huge fan of the communication aspect of Podium. It's beyond easy to connect with potential and existing clientelle. I love the bulk messaging feature which helps me keep my clients in the loop of special offers and deals our company offers periodically. My favorite feature is the contact list. Having the ability to keep my business contacts separate from my person contacts is a life saver! 10/10 Recommend this software! **What do you dislike about Podium?** I won't say anything about Podium unhelpful. I will say, incorperating an option for a questionare landing page would be great. Letting a potential client click a link that will bring them to a Podium via Business landing page to answer qualifying questions would be a great add. This is a good way for clients to swifly communicate when they do not have time available for a phone call with a rep or specialist. All in all great software! **What problems is Podium solving and how is that benefiting you?** It honestly is solving all of our client communication issues. Making sure we are timely and well responsive to our customers with a click of a button. ### 22. Very helpful & streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** emma h. | Sleep Professional, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Podium?** I love how all work within Podium streamlines to our internal system. I also love the review options and templates. **What do you dislike about Podium?** Could be an internal company issue, but I don't like how the reviews generate an automatic follow up. It feels a little robotic to customers. **What problems is Podium solving and how is that benefiting you?** Reviews. Templates that can be shared across stores and employees. Ability to add notes. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium helpful and streamlined! We aim to provide a boost to all kinds of businesses. Not only that, but we appreciate your feedback and will take it into consideration for future improvements. ### 23. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle F. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Podium?** With Podium I don't miss any call, texts. I love it it has been a change for our company **What do you dislike about Podium?** The app sometimes glitches on refreshing the messages, but it let me know on my email when I haven't responded a message from a customer **What problems is Podium solving and how is that benefiting you?** None that I'm aware **Official Response from Karina Aguirre:** > We're glad to hear that Podium has been a positive change for your company and has helped you stay on top of calls and texts. ### 24. Communication with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Blake L. | Car Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Podium?** The way you have all your customers all in one space to be able connect and reply all at once. **What do you dislike about Podium?** Honestly I think its good the way it is. I would upgrade the UI. **What problems is Podium solving and how is that benefiting you?** Its solving the ability to communicate with all your leads and customers in one place. Has all the customer's information for easy transfer to other programs that are used. **Official Response from Karina Aguirre:** > We're glad to hear that you appreciate the ability to connect with all your customers in one place. We're constantly working to improve our user interface, so your feedback is valuable. Thank you for sharing your thoughts! ### 25. Love Podium! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim B. | Reservations Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2024 **What do you like best about Podium?** Podium is easy to use for our text messages from our customer base. The messages are easy to sort and see which ones have been answered and which ones are new. Our whole team can read the text messages at the same time. Podium has a feature where it shows if someone else is responding so customers don't get duplicate messages from the team. We have multiple inboxes on Podium for different groups within our organization, keeping tasks easily assigned to the correct groups. We use Podium all day every day and it's made communicating so much easier with our clients. There is also an instant message feature to be used for internal communications which is great that we don't have to stay logged into multiple programs. **What do you dislike about Podium?** My only complaint was a recent release that completely changed the user interface with no notice. If there was notice, it was easy to miss. My whole team was in disarray that day. **What problems is Podium solving and how is that benefiting you?** Podium solves our chat and text issues with our guests. It's been an easy to use program to solve this daunting issue. **Official Response from Whitney Adamson:** > We're glad to hear that Podium has been such a valuable tool for your team's communication with customers and internal collaboration. We appreciate your feedback about the recent user interface change, and we apologize for any inconvenience it may have caused. We'll take this into consideration for future updates. Thank you for choosing Podium! ### 26. Great and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Podium is very easy to use and very effective. It is the best way to contact people and have them contact us directly. The use of templates is very useful in sending out similar messages to many people. I have it on my computer and my phone. We send the links for Google reviews and we can respond directly to those review from Podium. **What do you dislike about Podium?** Sometimes the website doesn't give a notification until later. And sometimes it will say there is an unread message when there is nothing there. But a good refresh every once in a while gets it going again. **What problems is Podium solving and how is that benefiting you?** Podium solves the problem of the dificulty of people getting ahold of us. The phone team is in a different city and people want to talk directly to our store. Podium solves that problem where we can communicate and there is a centralized history of the communications. ### 27. Good way to engage with customers from any location **Rating:** 5.0/5.0 stars **Reviewed by:** cassandra k. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Podium?** I like that I can be notified immediately when a customer needs something, **What do you dislike about Podium?** The downside is sometimes numbers come up nontextable **What problems is Podium solving and how is that benefiting you?** It is an easy way to contact customers from anywhere **Official Response from Karina Aguirre:** > Thank you for sharing what you like and dislike about Podium. We appreciate your feedback and are committed to addressing any issues. We're pleased to hear that Podium is providing an easy way for you to contact customers from anywhere. ### 28. Podium is very good at sending notifications to the customer **Rating:** 4.0/5.0 stars **Reviewed by:** Karen H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Podium?** its customer friendly and has many features **What do you dislike about Podium?** If the appointment is cancelled, podium will still send a notification and the customer. **What problems is Podium solving and how is that benefiting you?** they send reminders after we cancel appoin tments **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium customer-friendly and appreciate its many features. We love to give you an awesome service. Thank you for your feedback, we will take this into consideration so we can create great implementations in the future. ### 29. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Mia E. | licensed insurance agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Podium?** Great way to communicate with clients. texting keeps it sweet and short not having to call for every little thing and we don't have to share out personal contact info. and very easy to use. **What do you dislike about Podium?** Probably the automated messages that are sent out on our behalf. **What problems is Podium solving and how is that benefiting you?** Getting a hold of customers that are hard to reach by phone call. **Official Response from Karina Aguirre:** > Thank you for sharing your positive experience with using Podium for client communication. We appreciate your feedback about the automated messages and will take it into consideration for future updates. ### 30. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** Podium keeps everything simple and organized! Can assign multiple team members to conversations and even make templets to use for texts you send a lot! **What do you dislike about Podium?** Nothing, podium overall is great! Never had any issues come up. **What problems is Podium solving and how is that benefiting you?** There is never a missed message, any service advisor / management can see when we are texted! **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has helped you keep everything simple and organized! It's great to hear that you can assign multiple team members to conversations and use templates for frequently sent texts. Thank you for sharing your positive experience! ### 31. Very helpful for out Business **Rating:** 5.0/5.0 stars **Reviewed by:** zack w. | Estimator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** It is very easy to use, you can also get it on your phone as well as your computer so you can monitor chats at home. **What do you dislike about Podium?** Not very many down sides, only thing I can think of is if you send a photo or receive one it is not good quality **What problems is Podium solving and how is that benefiting you?** The AI generator is helpful for quick responses **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium is helping your business with its AI generator and ease of use. We'll take note of your feedback about photo quality and strive to make improvements in the future. ### 32. Podium is a very useful work tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Jay D. | Claims Adjuster, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** I enjoy how fast and easy it is to reach out to our customers as well as respond to them. **What do you dislike about Podium?** When you reassign a conversation to yourself the conversation dissapears and you have to search for it again. It just wastes time. **What problems is Podium solving and how is that benefiting you?** Helping us reach out to customers with ease and helping us resolve problems as fast as possible. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium useful for reaching out to customers and resolving issues quickly! ### 33. Great tool for business's **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany H. | SALES, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Podium?** Easy to use especially for people that prefer to communicate via text **What do you dislike about Podium?** Not having auto correct that can fix typos **What problems is Podium solving and how is that benefiting you?** easier communication **Official Response from Karina Aguirre:** > Thank you for the positive feedback! We understand the importance of easy and efficient communication, and we're thrilled to hear that Podium is helping with that. We appreciate your support! ### 34. Podium is THE BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Madison B. | Director of Operations and Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Podium?** Podium is wonderful to use. It is so easy to set up, it is so easy to implement, and our customer support folks are INCREDIBLE. We have loved using Podium and recommend it to anyone and everyone possible. We use it every single day for almost ALL of our customer communication and have enjoyed the common inboxes, call recordings, and transcriptions. The integration with our CRM is also incredible, it allows us to sync our contacts, see all of our leads, and utilize our customer lists to mine for business! **What do you dislike about Podium?** Nothing. I have no issues with Podium it is perfect. **What problems is Podium solving and how is that benefiting you?** Podium is solving our customer communication problems. The product gives us the ability to communicate with our customers in a TON of different methods. We no longer have to deal with issues communicating, and sending messages that interrupt weekends or late evening that would cause problems for our customers. We can easily manage all customer communication and create a positive experience for our employees and customers. We love Podium for everything, it is perfect and headed in the right direction. ### 35. Great at some things. Okay at others. **Rating:** 3.5/5.0 stars **Reviewed by:** Corrie P. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Podium?** Podium makes it super easy to collect reviews from customers by texting them a link and the customer can choose from multiple sites to post their review. I also love that Podium passes along GCLIDs on incoming messages when available. We use a delayed webchat widget to offer users the ability to text with us without seeming too pushy or negatively affecting our site load time. I also like how we can text an invoice and all the customer has to do is click a link to pay. The service is reasonably priced too. **What do you dislike about Podium?** The reporting capabilities are pretty basic. The ability to search conversations, customize views and reports still needs some work, but they do seem to be continuously trying to improve it. **What problems is Podium solving and how is that benefiting you?** Podium makes it easy for our customers to contact us no matter the time of day, and makes it easy for us to respond. Collecting and managing reviews is much easier with Podium. We only had a couple of hundred reviews when we starting using Podium and now we have thousands. ### 36. Awesome a helpful for reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Rizvan F. | Assistant Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Podium?** We like that clients can send feedback instantly really helps us **What do you dislike about Podium?** the email reminders but I had them disabled **What problems is Podium solving and how is that benefiting you?** Solving the issue of having a streamlined conversation with clients **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium helpful for receiving instant feedback from clients! ### 37. Excellent Platform for Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Podium?** The platform is user-friendly and integrates seamlessly with our existing systems, making it easy for our team to respond to customer inquiries quickly and request reviews at key moments in the customer journey. **What do you dislike about Podium?** I like everything about Podium. Very user-friendly and easy to navigate around **What problems is Podium solving and how is that benefiting you?** Quicker way to communicate with custlmers **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has been a user-friendly and seamless platform for your team to engage with customers and request reviews. Thank you for sharing your positive experience! ### 38. Easy to use and communicate with leads and existing customers **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor C. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Podium?** In a day and age where more and more people are comfortable texting and the stigma of professionalism around texting is changing, Podium works as a great tool to organize clients and communication. I can easily see if I have reached out to a client, I can review our past communication and I can quickly get answers from clients while avoiding the time consuming aspect of speaking on the phone. There is still need to create connection through phone calls but there is a large chunk of any interaction that can be handled more effeciently through text. **What do you dislike about Podium?** I don't know if Podium controls this part but I do not like the 2% surcharge for payments. If there was no fee for debit cards Podium would be a 10/10. Our tickets are on the larger side so 2% adds up quick! **What problems is Podium solving and how is that benefiting you?** Ease of communication throughout the sales and support process. **Official Response from Karina Aguirre:** > We're glad to hear that Podium has been a great tool for organizing client communication and reaching out to clients efficiently. Thank you for the feedback! We will take it into consideration for future improvements. ### 39. By Far the Best Customer Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Melody J. | Director of Institutional Sales, Fundraising and Events, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Podium?** Years ago, my company integrated Podium's communication tool into our company's website, and the team was thrilled with the results! We used the platform every minute of every day, and it transformed how we interacted with customers, making communication seamless and efficient. Later, we decided to try another communication/reputation management tool. We saved a little money, but the platform was clunky and glitchy—basically a mess. It became so frustrating that the team began to complain, and it was evident that we needed to switch back to Podium. We switched back to Podium because of the smooth, user-friendly interface, which allows customers to reach out via chat and text. Getting messages from our website has added a fantastic way for us to connect with customers! All the messages come straight to an easy-to-use inbox that our team can access. This means that everyone can jump in and help out with any questions or issues that come our way. These features help us respond in a timely manner and ensure no inquiry slips through the cracks. Other impressive aspects of Podium include its ability to improve our reputation. We can send customers ready-made review templates or create our own. We can also track customer interactions and gain valuable insights into our communication patterns, helping us refine our approach. Podium has dramatically improved our communication strategy. It makes it easier to connect with our customers and encourages a more responsive and engaging customer experience. I highly recommend it to any business looking to elevate its customer communication! **What do you dislike about Podium?** When our company first started using Podium, the customer support appeared personal, almost heartfelt. It seemed the support team genuinely cared about our team's opinions and satisfaction. After years of use, this attention to detail slipped a bit. However, to be fair, we haven't had an issue in quite a while--this issue may have improved. **What problems is Podium solving and how is that benefiting you?** Podium solved a problem we didn't realize we had: losing potential customers who visit our website. We receive an astronomical number of messages regarding products and services, and the chat option is unintimidating option for customers. With Podium's easy-to-use tools, our company has improved sales across all departments. **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has had such a positive impact on your company's communication with customers! We're glad to provide a seamless and efficient platform for connecting with your customers and managing your reputation. Thank you for recommending us! ### 40. Great messaging! **Rating:** 4.5/5.0 stars **Reviewed by:** Misty R. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Podium?** I love that I can see customer reviews, respond from home or work and at the end of the day make my customer happy! There are so many awesome features including bill pay! It is so easy to use! **What do you dislike about Podium?** I do not like that if it is after hours it sends an automated message and closes the message as sometimes I do not catch those ones. **What problems is Podium solving and how is that benefiting you?** It is helping us talk to customers 24/7 and makes it so easy to take payments and I love the NPS score and surveys/reviews! **Official Response from Karina Aguirre:** > We're glad to hear that you love the convenience and features of Podium, including the ability to respond to customer reviews and take payments easily. We appreciate your feedback about the after-hours automated messages and will take that into consideration for future improvements. ### 41. PODIUM REVIEW 06/30/25 **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad S. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Extremely easy to use while communicating with customers! **What do you dislike about Podium?** If I had to pick something it would have to be Olivia/the AI agent that takes oveer ocnversations and sometimes makes it messier than it should be **What problems is Podium solving and how is that benefiting you?** There are customers that can not be reached via phone so it is much easier to text them and help the customer and increase our sales simultaneously. ### 42. Podium is a great convenient way to reach out to and keep in touch with leads. **Rating:** 4.0/5.0 stars **Reviewed by:** Kaylynn H. | Admissions Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** Easy to use, I love that there is a way to look back at all the interactions I had with the person I am communicating with. **What do you dislike about Podium?** No real complaints so far, there are some glitches now and then but nothing major. **What problems is Podium solving and how is that benefiting you?** Podium is providing a text and phone platform to communicate with our clients. **Official Response from Whitney Adamson:** > It's great to hear that Podium is helping you communicate with your clients through text and phone platforms. We're committed to providing convenient and effective solutions for businesses like yours. ### 43. ITS EASY TO USE AND THE MOST RECENT UPDATES ARE PRETTY NICE **Rating:** 5.0/5.0 stars **Reviewed by:** TIM N. | SERVICE MANAGER ASSISTANT, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** THE MOST RECENT UPDATES HAVE MADE IT SIGNIFICANTLY BETTER LOOKING AND EASIER TO USE, WE USE IT CONSTANTLY , I'VE NEVER HAD TO USE THE CUSTOMER SUPPORT THOUGH **What do you dislike about Podium?** IT'S SUGGESTED REPLIES CAN BE A LITTLE BOGUS, I HAD ONE THAT WAS 50+ CHARACTERS OF NONSENSE SYMBOLS AND LETTERS COULDN'T EVEN SEE THE WHOLE THING WHEN HOVERING OVER IT. THE ONE TIME THE SYSTEM WENT DOWN I HAD TO USE GOOGLE TO FIND THE MAIN WEBPAGE TO FIGURE OUT WHY IT WAS DOWN RATHER THAN BEING ABLE TO FIND IT ON THE MAIN PAGE FOR LOGGING INTO THE TEXTING APP **What problems is Podium solving and how is that benefiting you?** SECURITY ISSUES AND SAFETY CONCERNS OF EMPLOYEES USING PERSONAL NUMBERS TO COMMUNICATE WITH CUSTOMERS. ALLOWS FOR PROTECTION OF THE EMPLOYEE AND COMPANY, AS WELL AS A SAFE PLACE TO PROVIDE PROOF OF APPROVALS FOR WORK DONE, PICTURES TO CONFIRM ISSUES **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium easy to use and that you appreciate the recent updates. We're constantly working to improve our platform for our users. ### 44. It’s really easy and simple to check our reviews. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Podium?** The easy to use UI, it’s so simple to track my own personal reviews as well as the company’s. I find it fun. **What do you dislike about Podium?** I haven’t used it enough to really see a downside. Oh! Although I would like to see our own personal ratings. **What problems is Podium solving and how is that benefiting you?** Seeing how our customers are doing without having to go to google reviews. **Official Response from Karina Aguirre:** > We're thrilled that you find it fun to track your reviews and appreciate the convenience of using Podium. Your feedback will be considered for future enhancements. Thank you for making us part of your success! ### 45. Chats **Rating:** 5.0/5.0 stars **Reviewed by:** Rubi G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** Podium makes it easy to communicate with large volumes of clients through email and cell phone numbers. Quickly respond from any devise, go from your computer to your phone/ tablet. Allowing you to promptly answer questions and collect payments easily **What do you dislike about Podium?** We are unable to call international phone numbers. **What problems is Podium solving and how is that benefiting you?** We haven't had much problems! **Official Response from Whitney Adamson:** > We're glad to hear that Podium has made it easy for you to communicate with your clients through email and cell phone numbers. We understand the importance of being able to respond promptly and collect payments easily. ### 46. Keeps Us Connected **Rating:** 4.5/5.0 stars **Reviewed by:** Susan M. | Billing, Collections and Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Podium?** Love that everyone is on the same page at all times. From the office to the tech's, to management. No message goes unnoticed. **What do you dislike about Podium?** So far, I can't really speak on any dislikes. Not has come up yet. **What problems is Podium solving and how is that benefiting you?** Helps with internal as well as external customer communications **Official Response from Karina Aguirre:** > Thank you for sharing your positive experience with Podium. We're thrilled to hear that it's making a difference in your internal and external communications. ### 47. I WOULD RECOMMEND PODIUM TO EVERY BUSINESS THAT HAS TO REACH OUT TO CUSTOMERS DAILY **Rating:** 5.0/5.0 stars **Reviewed by:** Shandleighia R. | CUSTOMER ACCOUNT REP., Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Podium?** MY FAVORITE THING ABOUT PODIUM IS I CAN TYPE UP A MESSAGE, AND SAVE IT AND RESEND IT TO AS MANY PEOPLE AS I NEED TO AND NOT HAVE TO CHANGE THE NAME EACH TIME MYSELF, PODIUM DOES IT FOR ME!!!! I ALSO LIKE THE FACT THAT ON THE BUSINESS END OF IT WE CAN SEE WHO WROTE THE MESSAGE, SO I CAN GO TO THAT PERSON IF I HAVE ANY QUESTIONS, I ALSO LIKE THE FACT THAT I CAN TEXT AS MANY PEOPLE AS I NEED TO, ITS FAST AND SUPER EASY TO USE! **What do you dislike about Podium?** The only thing i dislike is not everyone can delete messages, and it wont delete numbers if a new number is added under the same name **What problems is Podium solving and how is that benefiting you?** ITS HELPS ME REACH CUSTOMERS THAT DONT LIKE TALKING ON THE PHONE OR CUSTOMERS THAT CANT TALK ON THE PHONE, BUT THEY CAN MESSAGE **Official Response from Whitney Adamson:** > Thank you for the positive feedback! We're glad to hear that Podium has made it easy and efficient for you to reach out to your customers. We understand your concern about message deletion and will take that into account as we continue to enhance our platform. We appreciate your support and recommendation! ### 48. Great Business Texting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** Podium is a great resource for businesses because multiple team members can be on the same thread without having a group chat like regular text threads. It is also helpful that different team members can use podium independently. Another feature I like is that it has templates as well as message delays. **What do you dislike about Podium?** When used as a group chat with multiple numbers, it does not allow the ability to see all the responses together from the entire chat. I loose access to some responses. **What problems is Podium solving and how is that benefiting you?** Business texting, blast text system **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium's platform helpful for your business communication needs. We appreciate your feedback about the group chat feature and will take it into consideration for future improvements. ### 49. it works great very easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** how easy it is to be able to be in touch with customers **What do you dislike about Podium?** well it used to be how we were blocked by different providers but other than that its great **What problems is Podium solving and how is that benefiting you?** it allows me to be able to be in contact with my cx **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium easy to use and that it helps you stay in touch with your customers! ### 50. Great experience all around **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** You can pretty much do everything through Podium: text, call, email, collect money, save notes. **What do you dislike about Podium?** HAve to upload each attachment individually and only 3 max instead of being able to select abunch at a time. **What problems is Podium solving and how is that benefiting you?** Collecting money and keeping everything in one place. **Official Response from Karina Aguirre:** > We're glad to hear you had a great experience with Podium! We appreciate your feedback about the attachment upload process and will take it into consideration for future improvements. ## Podium Discussions - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote - [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+05%3A46%3A14+-0500&secure%5Bsession_id%5D=1df53923-8c4c-4c70-8cb1-b1c8703c9e0e&secure%5Btoken%5D=7c26fe77dc7b8a22c4739256023d7e10d5b6ce76a7b3c2ac3227407022bbb30f&format=llm_user) ## Podium Integrations - [360 SMS APP](https://www.g2.com/products/360-sms-app/reviews) - [AccuLynx](https://www.g2.com/products/acculynx/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Avaya Communications APIs](https://www.g2.com/products/avaya-communications-apis/reviews) - [BiT Marine Software](https://www.g2.com/products/bit-marine-software/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [EDGE](https://www.g2.com/products/edge/reviews) - [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) - [FareHarbor](https://www.g2.com/products/fareharbor/reviews) - [FieldEdge](https://www.g2.com/products/fieldedge/reviews) - [FROG](https://www.g2.com/products/furniture-retail-operations-group-frog/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Business Review Direct Link Generator](https://www.g2.com/products/google-business-review-direct-link-generator/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ServiceBridge](https://www.g2.com/products/gps-insight-servicebridge/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - [SYVO](https://www.g2.com/products/syvo/reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Wordpress Website Hosting](https://www.g2.com/products/wordpress-website-hosting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Podium Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat **Platform Basics** - Reporting - Interoperability - Performance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Desk-to-Desk Calls **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform Data** - Dashboard - Alerts and Notifications **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Platform Additional Functionality** - Cloud - Mobility - Messaging **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Platform Content** - Automation **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **SMS Platform** - Reporting - Automation - Text-to-Landline - API Integration **Content Generation** - Creativity - Content Accuracy **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - VOiP Number **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Podium Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,027 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,716 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 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