The most helpful thing about Podium is being able to revisit recorded conversations with customers, which helps us make sure we’re staying true to our standard business practices. If a customer was promised something and a coworker realizes it isn’t part of our normal policy, we can go back, review the call, and still honor what was promised. Review collected by and hosted on G2.com.

I often have to switch between the app and the desktop platform. When I do, I find myself constantly refreshing the browser because it doesn’t consistently update automatically. Review collected by and hosted on G2.com.