G2

Bohdan S.

Product Owner

Computer Software

Small-Business (50 or fewer emp.)

8/25/2026

"Surveys turned into how we decide what to build next"

5/5

What do you like best about Pluspoint?

The surveys were meant to be a side thing. Now they shape what we build next. We send a short one after onboarding, the answers sit against the contact record, and I read through them on a Monday instead of booking a separate call for every question I have. (Half are one-liners, but the pattern still shows up.)

Social is the other piece I touch daily. Posts go across our channels on a schedule and I am not opening four apps to do it, and messages arrive in one inbox, so somebody writing on Instagram waits the same time as somebody emailing. Reply time is the number I did not expect to care about. We were not tracking it before, and seeing it changed how we staff our mornings. Review collected by and hosted on G2.com.

What do you dislike about Pluspoint?

Nothing that has slowed us down. I would have said so if there was. Review collected by and hosted on G2.com.

What problems is Pluspoint solving and how is that benefiting you?

Getting feedback without booking a call for every question, and answering people from one place no matter where they wrote from. Campaigns run off the same data, so a re-engagement email reaches the segment it should rather than the whole list. The reporting means I am not guessing at any of it. Review collected by and hosted on G2.com.