G2

Maria J.

Analyst

Mid-Market (51-1000 emp.)

9/1/2026

"Self-Order Kiosks Transformed Our Lunch Rush"

5/5

What do you like best about Plum POS?

We run a quick counter-service spot near a few office buildings, so lunch is basically a 90-minute stampede every day. The self-order kiosks have genuinely changed how we handle that rush. Customers can walk in, build their order, pay, and grab a buzzer without having to wait on a cashier. The line moves much faster now, and my staff can stay focused on making food instead of juggling order-taking and cash handling at the same time. Review collected by and hosted on G2.com.

What do you dislike about Plum POS?

The kiosk screen customization feels a bit clunky, and getting our combo meal builder to display the way we wanted took some trial and error. The receipt printer paired with the kiosk also seems to jam more often than our main terminal, although that could just be an issue with that specific unit. Review collected by and hosted on G2.com.

What problems is Plum POS solving and how is that benefiting you?

Our main issue was simply not having enough staff to keep up with the lunch crowd without hiring extra people just to cover that one-hour block. The kiosks essentially act like additional cashiers during our busiest stretch. We’re not saving a crazy amount of money, but it does mean the two people up front aren’t drowning during the rush anymore. Orders also come out more accurate, since customers enter everything themselves instead of a rushed verbal order getting misheard. Review collected by and hosted on G2.com.