G2

Julie J.

Career Portfolio Developer and Content Manager

Internet

Mid-Market (51-1000 emp.)

11/5/2019

"New Learning Platform"

5/5

What do you like best about Platcore Learning Management System for ServiceNow?

As a company that already uses ServiceNow, this was a great platform to launch our new learning center. My leadership needed reporting that was configurable and familiar, as well as having this incorporated into a system that employees were already working with - to avoid "open tab" overload. PlatCore's interface is easy and personalized. We were able to build a very comprehensive learning center that allowed us to provide learning paths to enhance job performance and give direction.

The best thing about PlatCore is this is built with people in mind. Creating a culture of learning is no easy task, and people need 'easy-to-use' and 'simple-to-see-results' technology. If the product is too intense then learners can get lost in the tech and give up. I have truly enjoyed working with the PlatCore team and they are always happy to help and work with us on our ever-changing needs. I strongly recommend PlatCore and hope to continue working with them for many years to come. Review collected by and hosted on G2.com.

What do you dislike about Platcore Learning Management System for ServiceNow?

PlatCore is working with us on some of our reporting challenges. ServiceNow gives very detailed reporting but it is not always easy to use for a novice ServiceNow user. It can be frustrating if you are not the ServiceNow Admin and are limited by corporate permissions and/or access. The only thing I wish there was is a place to create content that did not require a course to be built around it, such as a general information page or community discussion area. Review collected by and hosted on G2.com.

Recommendations to others considering Platcore Learning Management System for ServiceNow:

Make sure you have a plan and idea on how you would like to see learning happen for your company. The application could be underutilized if you don't have a plan. Review collected by and hosted on G2.com.

What problems is Platcore Learning Management System for ServiceNow solving and how is that benefiting you?

We are creating something in our technology group that has never been done before, and that is centralize knowledge, that allows learners to track their own progress. Our team is very happy that learning can be self-paced and assigned as needed. Our team can access content from numerous sources, locate runbooks, FAQs and be quizzed for understanding. This supports the management in growing their teams and new hires get a faster start. It can also provide a pipeline for additional positions due to the availability of information. Review collected by and hosted on G2.com.