I had one of the best experiences with Plane due to their personalized customer service. It's refreshing that you aren't dealing with automated responses. Real people communicated via email and even took the initiative to contact me after receiving the payment to confirm everything. Their response time was quick, which significantly lowered my uncertainty about the payment process, especially since it was my first time receiving a payment from them. The initial setup of Plane was super easy, as they sent an invite email where I just had to fill out the information and check my credentials. Review collected by and hosted on G2.com.

I would say they should add a chatbot. It gives you the option to get a response on a FAQ and also have the option of talking to a live person. Review collected by and hosted on G2.com.