The price was competitive and slightly lower than other companies. Review collected by and hosted on G2.com.
The salesperson seemed knowledgeable upfront, but in the end, they had not been listening to my needs. When we talked about the mapping feature that I need for my buyers to be able to use, I received three answers. That made it very confusing on what I would be getting. Within three days, I had my meeting with the website team. I had paid for a semi-custom site, but all they had done is put the wrong address in a template and claim they had worked on it. Placester completed no custom work completed. A buyer can not do the mapping to select where their desired neighborhood would be like competitors allow. Placester expected me to draw 89 maps for the potential buyers. This was not as discussed in our two meetings.
When I requested the cancelation, my salesperson told me I had to do it online. I canceled the order only to find they intended to keep all of the money.
After an exhausting chat (no, they would not answer the phone), they are still fighting to keep my money. Review collected by and hosted on G2.com.
My apologies about your experience with Placester. It seems to me that there was a big misunderstanding here between the salesman - you - the person completing the task. As soon as we informed you that the option you wanted - the drawable polygon map search tool - was unavailable in Placester, we immediately suggested another solution. When we saw that we couldn't reach a common consensus, we immediately offered to return the setup money.
I have checked the system, and you have received a refund for the semi-custom build setup, which was not completed. You have purchased a monthly-advanced subscription, and the cost of the subscription is not refundable; this is written in our policy which can be found on our website.
Don't hesitate to contact me directly: kwaniek-halicka@placester.com if you are interested in another coop. We can offer you a new design for the website free of charge.