--- title: Pipefy Reviews meta_title: 'Pipefy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 231 reviews by the users' company size, role or industry to find out how Pipefy works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 231 scale: '5' date_modified: '2026-06-29' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Pipefy Reviews **Vendor:** Pipefy **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 231 ## About Pipefy Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core. ## Pipefy Pros & Cons **What users like:** - Users find Pipefy's **ease of use** exceptional, enabling efficient workflow automation without technical expertise. (9 reviews) - Users value the **easy automation features** of Pipefy, simplifying workflows without requiring technical skills. (5 reviews) - Users highlight the **efficiency** of Pipefy in streamlining processes and automating tasks with ease. (4 reviews) - Users appreciate the **clean and intuitive user interface** of Pipefy, making work organization simple and efficient. (4 reviews) - Users value the **intuitive interface** of Pipefy, enabling effortless business process automation and enhanced teamwork. (3 reviews) - Users appreciate the **ease of organization** with Pipefy, enabling seamless workflow management without technical complexities. (3 reviews) - Users value the **advanced technology innovations** in Pipefy, enhancing workflow automation and simplifying processes for all. (3 reviews) - Users praise Pipefy for its **excellent customer support** , making it easy to use and enhance their experience. (2 reviews) - Task Management (2 reviews) - Team Collaboration (2 reviews) **What users dislike:** - Users find Pipefy to be **expensive** , as many features require a costly premium subscription that limits accessibility. (2 reviews) - Users find the **learning curve challenging** , feeling overwhelmed by the extensive features, especially new team members. (2 reviews) - Users are disappointed by the **insufficient integrations** with essential tools like Jira, Notion, and Slack. (1 reviews) - Users report **occasional glitches** in workflow automation that disrupt their processes and hinder efficiency. (1 reviews) - Users find significant **integration issues** with essential tools like Jira, Notion, and Slack, impacting their workflow. (1 reviews) - Limited Customization (1 reviews) - Overwhelming Features (1 reviews) - Users face **receipt issues** due to premium access requirements and occasional glitches affecting workflow automation. (1 reviews) - Users experience **technical issues** , with occasional glitches impacting workflow automation consistency and overall user experience. (1 reviews) ## Pipefy Reviews ### 1. Pipefy: Highly Customizable Automations with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa K. | Co-Owner, VP Design and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Pipefy?** I was impressed by the support we received from Pipefy to make sure the tool supported our processes. The tool is extremely customizable to any process with some incredible automations that reduced our workload. I found it easy to implement and use. It became the starting place for my team every day to ensure that work was moving forward and on track. **What do you dislike about Pipefy?** Being extremely customizable, there are many options which was a bit overwhelming for some of my team members. Once we integrated the help options and more detailed descriptions for each phase the team was able to trust the system to provide them the information they needed. **What problems is Pipefy solving and how is that benefiting you?** We used pipefy to track the instructional design process. ### 2. Powerful for Process Automation but Could Be More Flexible **Rating:** 3.5/5.0 stars **Reviewed by:** Ankita M. | Freelance Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Pipefy?** I adore Pipefy's ability to simplify the process of creating and automating organised workflows without requiring technical knowledge. Approvals, onboarding, and service requests were among the repetitious chores that were made easier by the visual interface, conditional logic, and automation rules. **What do you dislike about Pipefy?** Sometimes Pipefy feels inflexible. It works well for routine activities and processes, but it isn't flexible enough for more creative or dynamic workflows. Furthermore, several sophisticated features are only available with more expensive plans, which prevented us from using the platform to its full potential. **What problems is Pipefy solving and how is that benefiting you?** We were able to standardise and expedite manual, repetitive operations including request management, onboarding, and approvals thanks to Pipefy. We mostly used spreadsheets and emails prior to Pipefy, which resulted in delays, misunderstandings, and a lack of visibility. We've minimised errors, automated important tasks, and obtained complete insight into work statuses and deadlines with Pipefy. The effectiveness and accountability of our team have greatly increased as a result. ### 3. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** William M. | Senior Tech Lead, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Pipefy?** It's fast, features a clean user interface, and is both intuitive and responsive. **What do you dislike about Pipefy?** It lacks sufficient integrations with Jira, Notion, and Slack, which are essential for my needs. **What problems is Pipefy solving and how is that benefiting you?** This tool has been helpful for my business in organizing SCRUM tasks within our R&D team. It makes managing our workflow much more efficient. ### 4. An impressive tool where we can perform various tests, add data, perform controls **Rating:** 5.0/5.0 stars **Reviewed by:** Homero F. | Workshop Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Pipefy?** An impressive toolbox, now with artificial intelligence **What do you dislike about Pipefy?** An impressive tool where we can perform various tests, add data, perform controls, develop search systems and the most varied types and forms of data flow manipulation. **What problems is Pipefy solving and how is that benefiting you?** Assistance and controls in information flow ### 5. Pipefy is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia D. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Pipefy?** Pipefy was very easy to use and customerservice was excellent **What do you dislike about Pipefy?** I think there could be more features added and faster support **What problems is Pipefy solving and how is that benefiting you?** Being able to quickly create requests ### 6. Optimistic plans platform **Rating:** 4.0/5.0 stars **Reviewed by:** Thais C. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Pipefy?** Organization of your work with a simple way to use **What do you dislike about Pipefy?** Sometimes the sever it seems very slow on hard days **What problems is Pipefy solving and how is that benefiting you?** Better communication with my team and easy organization of jobs ### 7. Pipefy + **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2024 **What do you like best about Pipefy?** Very user friendly, great interface. Updates are sent out wenever there is any need for maintenance **What do you dislike about Pipefy?** Everything is great. I can't think of any issues. **What problems is Pipefy solving and how is that benefiting you?** It helps my compnay with organization and for tracking purposes. ### 8. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Pipefy?** It can be programmed by anyone, with just some basic training, and likewise, it allows for internal and external communications. Additionally, it has a mobile app that lets you view your processes easily from anywhere. It allows you to automate some of your processes to avoid manual tasks. You can create forms to collect information on a large scale. It is a very good tool. **What do you dislike about Pipefy?** It does not have a general dashboard for an organization, that is, a panel where all the processes of a single organization can be visualized, where indicators can be established to see progress, whether of overdue tasks, and to calculate service level or attention percentages for each of the tasks, which in the long run are service requests. **What problems is Pipefy solving and how is that benefiting you?** Automate the organization's processes in such a way as to reduce response times. It is a faster way to create reports. It allows tasks to be executed in parallel. ### 9. Ease of use, agility in processes **Rating:** 5.0/5.0 stars **Reviewed by:** Kalline F. | Analista de operações, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Pipefy?** Variety of customization, integrations, and automations. Ease of use and implementation, and the support is always comprehensive. **What do you dislike about Pipefy?** At the moment, I don't have any points that displease me about the tool. **What problems is Pipefy solving and how is that benefiting you?** Organization of the client implementation journey, training as well as reducing the manual work of the team ### 10. Pipefy has helped me automatizing our internal HR processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda L. | LATAM Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Pipefy?** How easy it is to understand the tool and to start using it. Also, the automations are extremely helpful! The Pipefy AI is outstanding. I love the tool so much! **What do you dislike about Pipefy?** Sometimes I send automation emails inside a pipe and the candidate receives it into the spam box. It would be perfect if we could prevent that. There were a couple of times that the candidate replied to me saying he didn't receive a feedback from the selection process, I checked it out and the email was sent from the pipe, as it turns out it was in his spam box. Unfortunately this is very commom :( **What problems is Pipefy solving and how is that benefiting you?** The automation of the processes, for sure! With Pipefy I was able to do a lot of process that were manual to become automatic. It has been amazing how much time I have been sparing! ## Pipefy Discussions - [How can I resize cards?](https://www.g2.com/discussions/how-can-i-resize-cards) - 1 comment, 1 upvote - [What's the best way to learn about integrations/APIs on Pipefy? Any article recomended?](https://www.g2.com/discussions/what-s-the-best-way-to-learn-about-integrations-apis-on-pipefy-any-article-recomended) - 1 comment, 1 upvote - [Does it support zapier intergrations](https://www.g2.com/discussions/37886-does-it-support-zapier-intergrations) - 1 comment, 1 upvote - [How could I link one Pipe to the other?](https://www.g2.com/discussions/how-could-i-link-one-pipe-to-the-other) - 1 comment - [View Pipefy pricing details and edition comparison](https://www.g2.com/products/pipefy/reviews/pipefy-review-4213832?section=pricing&secure%5Bexpires_at%5D=2026-06-30+05%3A53%3A18+-0500&secure%5Bsession_id%5D=b301f022-1b41-45f6-b8e4-21a83ebedc5c&secure%5Btoken%5D=68cf28485f12be14737b8d34e0c735285a92b10ec28117ee86d255347ba3a648&format=llm_user) ## Pipefy Integrations - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) ## Pipefy Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Customization** - Customization - HR Integrations **Setup** - Activities - Flows - Dependencies - Notifications **Planning** - Processes - Contracts - Content - Requisition **Purchase Requisition and Approval Workflow - Procurement Orchestration** - Notifcations - Workflows - Purchase Orders **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **HR Content** - Knowledge Management - Content Delivery - Document Management **Management** - Updates - Audit Trail - Integration **Execution** - Sourcing - Purchasing - Invoicing **Supplier Management - Procurement Orchestration** - Tracking - Onboarding - Database **Task Automation - AI Agents for HR** - Autonomous Task Execution **Logistics** - Security - Employee Portal - AI **Analytics** - Visibility - Performance - Spend **Generative AI** - AI Text Generation **Spend Management - Procurement Orchestration** - Analysis - Visibility **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Compliance and Risk Management - Procurement Orchestration** - Risk Assessment - Compliance - Audits **Agentic AI - Procure to Pay** - Multi-step Planning **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Generative AI** - AI Text Generation - AI Text Summarization **Workflow Automation - Procurement Orchestration** - Routing - Configuration - Approvals **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Agentic AI - Procurement Orchestration** - Autonomous Task Execution **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Pipefy Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (15,100 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,337 reviews)