# Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,026 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users appreciate the **ease of use** in Pipedrive, finding it intuitive and welcoming for both beginners and advanced users. (574 reviews) - Users praise Pipedrive's **intuitive interface** , allowing easy customization and seamless information capture without technical expertise. (274 reviews) - Users find Pipedrive **very easy to use** , with a user-friendly interface and organized activity tab for efficient navigation. (243 reviews) - Users appreciate the **helpful training resources** and responsive support from Pipedrive, enhancing their overall experience. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and ensuring smooth organization across tools. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** disappointing, as essential tools come at a high cost or are removed entirely. (230 reviews) - Users find Pipedrive has **limited features** , making advanced analysis and functionality difficult without costly upgrades. (151 reviews) - Users feel that the **learning curve is steep** , requiring additional training and time to fully master Pipedrive. (118 reviews) - Users experience **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details and accessibility. (108 reviews) - Users feel that Pipedrive is **expensive** with high costs for essential features and add-ons, impacting affordability. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Essential for Customer Management, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Mark R. | Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Pipedrive?** I like that Pipedrive is easy to use, especially for entering customer information. It's very important for me to use it and customize it for my own business. The open fields, which can be later categorized or recategorized, are very helpful. It's also great for sorting customers by price, product, stage, location, address, and category—making it easier to keep track of them. I find it very useful for determining how far along customers are in their sales journey, whether they're ready to buy now or need more time. Pipedrive helps us schedule services by setting calendar reminders, which is crucial for follow-ups. Additionally, I appreciate that it allows us to store and access customers' information, purchase history, and service history efficiently. **What do you dislike about Pipedrive?** We haven't explored features like custom calendars or AI responses because we want to keep things personalized for each customer's needs. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us sort customers, determine their needs, and track their sales journey. It categorizes customers by price, product, and location, aiding in scheduling services and follow-ups. It allows us to store customer information and sort categories, which is crucial for tracking and future interactions. **Official Response from Luiza Carvalho:** > Thank you very much for your feedback! :D We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! ### 2. Easy-to-Use Visual Pipeline That Keeps Deals Organized and Saves Time **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel C. J. | Director of Digital Marketing and Sales, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** What I like most about Pipedrive is how easy it is to use. The visual pipeline makes it straightforward to track deals and quickly see exactly where each opportunity stands. It keeps everything organized, rom follow-ups to client information,without ever feeling complicated or overwhelming. I also appreciate how it saves time by automating repetitive tasks, which allows the sales team to spend more time building relationships and closing deals. **What do you dislike about Pipedrive?** One thing I dislike about Pipedrive is that some useful features, like advanced reporting and certain automations, are only available in the higher-priced plans. It can also feel a bit limited for businesses that need more customization or built-in marketing tools. While it’s great for managing sales pipelines, companies looking for an all-in-one CRM may find it lacks some features compared to larger platforms. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves the problem of disorganized sales processes by keeping deals, customer information, follow-ups, and communication in one place. Before using it, it was easy to lose track of leads or miss follow-ups, which could slow down sales. With Pipedrive, everything is visible in the pipeline, making it easier to manage opportunities and stay on top of tasks. **Official Response from Jorge R.:** > Hi Emmanuel, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and that the visual pipeline and automation features are helping your team stay organized, save time, and focus more on building relationships and closing deals. We also appreciate your thoughts on pricing tiers, advanced reporting, automation, and customization. This is valuable feedback and helps us continue improving the platform for different business needs. Best regards, Pipedrive Team ### 3. Seamless CRM with Powerful Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Campus Facilities Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Pipedrive?** I like that Pipedrive links emails to deals and offers deal tracking. The integration with Slack and Trello is particularly useful. I appreciate how one click when a deal is won can trigger Project Set Up in Trello. The initial setup was easy, and that made getting started with Pipedrive straightforward. **What do you dislike about Pipedrive?** Emails don't always get attached to deals when sent in Google Mail, and I have to re-sync often. The scheduling can be tricky to set up - when giving people a range of meeting dates and times they choose one and the google meeting isnt automatically created. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track sales leads, deals, emails, follow-ups, pipelines, and forecasts. Emails get linked to deals, and I love the integration with Slack and Trello, where a deal won triggers a project setup in Trello. **Official Response from Jorge R.:** > Hi Steven, Thanks for your feedback! We’re glad to hear you’re finding value in email-to-deal linking, deal tracking, and integrations with Slack and Trello, especially how it helps streamline your workflow from closed deals to project setup. It’s great that the initial setup was smooth and easy for you as well. We also appreciate your feedback on email syncing in Gmail and meeting scheduling with Google Calendar. These are important areas, and your input has been shared with our team as we continue improving reliability and integrations. Best regards, Pipedrive Team ### 4. Clear and efficient with first-class support **Rating:** 4.5/5.0 stars **Reviewed by:** Simon R. | Vertriebsinnendienst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pipedrive?** As the CRM Owner in my company, I use Pipedrive very intensively every day and am always impressed by the well-thought-out data logic and the structure of the system. It is fundamentally clear and intuitively designed and structured, making it very user-friendly. Clear sales funnels, straightforward analysis tools, and easy access to the linked elements of a deal are everything most sales employees need. Implementing Pipedrive into an existing team is therefore absolutely no problem. However, if you delve deeper, wonderful opportunities for automating processes and structuring the data foundation reveal themselves, allowing you to keep a very close eye on and control the output of the sales team. At any time when problems arise, they are addressed very quickly and easily - I have rarely had a conversation that did not help exactly where I was stuck. **What do you dislike about Pipedrive?** As easy as it is to implement Pipedrive into workflows in the sales team, it is sometimes difficult to establish good connections to other platforms and systems. It is definitely possible! The API support is great for individual solutions, but unfortunately, the native apps and integrations provided by Pipedrive often have limited capabilities here. **What problems is Pipedrive solving and how is that benefiting you?** We use Pipedrive to unify our sales processes, automate them, and thereby make them especially more efficient and effective. The Pipedrive Workflow Automations are the tool I currently find most useful - but also the insights and analyses that can be built in conjunction with the right field architecture are very valuable. Finally being able to see what the team is actually doing and how successful they are has allowed us to both further strengthen our peak performers and design useful tools for the rest, which support them in processes like hunting. **Official Response from Jorge R.:** > Hi Simon, Thanks for your feedback! We’re glad you find Pipedrive intuitive and helpful for managing processes, automation, and team performance. We appreciate your note on integrations, this is something we’re working to improve. Best regards, Pipedrive Team ### 5. Intuitive Visual Pipeline with Seamless Imports, Automation, and Strong Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Bob M. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Pipedrive?** This tool offers a clear, visual pipeline that genuinely improves my deal management. I’ve also had an excellent experience with customer service. The workflow automation is helpful, and the data import process feels seamless. Overall, it’s easy to use, with an intuitive user interface. There are ample integration options, it’s customizable to my needs, and it includes strong reporting capabilities. **What do you dislike about Pipedrive?** It can be difficult at times to customize the platform to accommodate a client’s sales process needs. It also isn’t built for full customer lifecycle management. **What problems is Pipedrive solving and how is that benefiting you?** It minimizes the probability of deals slipping through the cracks. It captures all relevant client data and emails seamlessly, and it supports effective follow-up actions. It also automates routine tasks, follow-ups, and deal updates, which reduces the manual workload. Finally, it integrates cleanly with email, calendars, and other sales tools. **Official Response from Jorge R.:** > Hi Bob, Thanks for your detailed feedback! We’re glad to hear Pipedrive is helping you manage deals more effectively with its visual pipeline, automation, and integrations. It’s great that the platform is supporting your workflow, reducing manual tasks, and helping you stay on top of follow-ups. We also appreciate your feedback on customization and lifecycle management, this is valuable input as we continue to improve flexibility and capabilities. Best regards, Pipedrive Team ### 6. User-Friendly Platform with Strong Google Integration and Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Pipedrive?** I love this platform for its user friendly interface. This platform enhances productivity by making the platform relatively simple. I also love the ability of this platform to integrate with much needed google platform. This greatly enhances the robustness of this platform. The capability of this platform to import data is really useful which allows continuity of the task effectively. The ability of this platform to pipeline the activity and schedule it is one key features that enhances the capability of the team. **What do you dislike about Pipedrive?** I love most parts of this platform but I wish that this platform have a mobile application as powerful as its web version. I also feel that more streamlining could be done to handle the transfer of data well. **What problems is Pipedrive solving and how is that benefiting you?** This platform enhances the productivity of the team by segregating the activity and ability to proceed according to the priority of the task for the moment. It allows better collaboration among teams too. **Official Response from Jorge R.:** > Hi Konjengbam, Thanks for your feedback! We’re glad you find Pipedrive user-friendly and that it helps boost productivity, collaboration, and task prioritization. It’s great to hear integrations and data import features are adding value for your team. We also appreciate your feedback on the mobile app and data handling, this is helpful as we continue to improve. Best regards, Pipedrive Team ### 7. Effortless Team Coordination with Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Senior Værdifastsætter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Pipedrive?** I use Pipedrive for my daily work tasks and it solves a lot of problems for me. It's like having an assistant, telling me what to do every day. I get to take notes, share them with relevant colleagues, and it reminds me when to follow up on a customer. I love the simplicity of use and having all customer data readily available in my customer portfolio. The tool effectively supports team coordination for a company of about 30 people. **What do you dislike about Pipedrive?** It could be a bit more intuitive. I guess it could just be the taskbar being a bit bigger and with texts on it. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is like having an assistant. It organizes my tasks, lets me take notes and share them with colleagues, and reminds me to follow up with customers. I like that it keeps all data on my customers accessible. **Official Response from Jorge R.:** > Hi Daniel, Thanks for your feedback! We’re glad to hear Pipedrive is helping you stay organized, manage tasks, and keep track of customer interactions and it’s great that it feels like having an assistant in your daily work. We also appreciate your suggestion around making the interface more intuitive, especially the taskbar, this is helpful feedback for us. Best regards, Pipedrive Team ### 8. Practical CRM with Easy Drag-and-Drop **Rating:** 4.5/5.0 stars **Reviewed by:** Vishakh V. | Enterprise Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Pipedrive?** I totally enjoyed using Pipedrive because it's the most practical CRM I've used so far. I appreciate its very clean interface, especially on the deals page, and the ability to easily drag and move deals, which is something I like a lot. The tool is not complicated, making it easy to use and I find it a lot more easier to use than bigger CRM organizations like Salesforce. The ease of moving leads from one stage to another with the drag-and-drop feature is really helpful. I find it less complicated, allowing me not to waste a lot of time and making it very easy for me to manage. The initial setup was extremely easy, and we didn't face any issues. **What do you dislike about Pipedrive?** I don't think there's anything that doesn't work well on Pipedrive. Probably the link with the calendar. I remember there was a time I deleted a task on Pipedrive and it also deleted my calendar event. Although I was able to restore it, maybe there could be a warning before doing that. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive practical, with a clean interface and simple drag-and-drop feature that makes deal management easy and intuitive, saving time. It's less complicated than other CRMs like Salesforce. **Official Response from Jorge R.:** > Hi Vishakh, Thank you for your review! We're glad to hear that you enjoy Pipedrive’s clean interface and drag-and-drop pipeline, and that it makes managing deals simple and efficient. We also appreciate your feedback about the calendar behavior and the suggestion for a warning before deleting tasks. We'll share it with our team. Best regards, Pipedrive Team ### 9. Easy to Use, Strong Sales Communication and Pipeline Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Michael W. | Senior Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** It’s easy to use, connects well with our sales team’s communications, and gives us, as managers, a clear way to check actions and non-actions. The pipeline review feature also makes it very easy and quick for us in PD. **What do you dislike about Pipedrive?** At times it runs slow, and sometimes we don’t get proper sync with the other tools we’ve adopted or synced with, like Talkdesk or Front. That said, overall there isn’t much I can complain about—while it can be slow, it does eventually sync. **What problems is Pipedrive solving and how is that benefiting you?** For me, it shows how my team is working their leads and whether they’re handling them properly. Also, when someone leaves, it’s easy to transfer those leads to an active sales team member so the client experience isn’t lost. **Official Response from Jorge R.:** > Hi Michael, Thanks for your feedback! We’re glad to hear Pipedrive is helping you get clear visibility into your team’s activities and making it easy to manage pipelines and lead ownership transitions. It’s great that this is supporting a smoother client experience. We also appreciate your feedback on performance and sync with tools like Talkdesk and Front. This is valuable input and has been shared with our team as we continue improving integrations and system performance. Best regards, Pipedrive Team ### 10. Good design, terrible support **Rating:** 0.0/5.0 stars **Reviewed by:** Nick A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Pipedrive?** The software interface design is really good. That's what drew us to it in the first place. **What do you dislike about Pipedrive?** Support. Absolutely the worst part about Pipedrive. Our account executive, Zachary Phillips, offered us a discount during our trial. We accepted it, he said to add our billing details to the account, we did, and then he stopped responding. 5 days and two follow-up emails later, still no reply and no autoresponder saying he was out. And there is no way to reach anyone else in sales because they have no sales email and support was not able to provide me a way to contact sales. I finally got a response from the sales team lead, Spencer Smith, who just made excuses and said that Zachary has been out for a while. No acknowledgement of the fact that I had been ghosted or that they provide no other way to reach the sales team when someone is out for an extended period of time. During that time, I also reached out to support and had a chat with Ricardo that was probably the worst customer support I've ever received. He kept insisting that I should do things that weren't possible in their software. I told him it was not an option in their software, but he insisted. I sent him a Loom screen recording showing him, and then he made up a new answer, which was also incorrect. It seems that rather than get help or admit he didn't know, he prefers to make up answers and insist they are correct. His manager, Carolyn, ended up following up the conversation by telling me that what I had said was not possible, was indeed not possible, though she said it like she was informing me. I didn't need to be told, it was their own support team who doesn't seem to know how their software works. I also had reported a bug to support at the start of the week, spent almost an hour answering their questions and providing a Loom screen recording at their request, just to have them tell me it was a known issue. This is why most software companies use a bug tracker, so that they can know about bugs without wasting the customers time. Overall, I found their team to be very poorly trained, not at all knowledgeable about their own software and extremely disorganized. It was bad enough that I'm writing a negative review for the first time to warn other people not to use Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** The software solves the problem of keeping track of sales leads and marketing efforts. Which is a bit ironic since they seem to, by their own admission, have trouble keeping track of their sales leads. The fact that their own sales team struggles with managing leads is not a very good sign for the effectiveness of Pipedrive. **Official Response from Jorge R.:** > Hi Nick, Thank you for taking the time to share such detailed feedback. We sincerely regret to hear about your experience. While we’re pleased that you found value in the Pipedrive’s design and interface, it’s clear that your interactions with our sales and support teams did not meet the standards we strive to uphold. Lack of communication, delayed responses, and unclear guidance are not the experience we want for anyone considering or using our platform. Your feedback highlights important areas where we must improve, particularly around internal coordination, responsiveness, and clarity in support interactions. Please know that we take concerns like this seriously. Feedback of this nature is shared internally and used to review processes, training, and communication standards to ensure a more professional and reliable experience moving forward. We appreciate you bringing this to our attention and are genuinely sorry for your experience. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews/pipedrive-review-3296788?section=pricing&secure%5Bexpires_at%5D=2026-05-07+14%3A58%3A57+-0500&secure%5Bsession_id%5D=795c6be3-dc00-4cef-a546-d9a8f9efe409&secure%5Btoken%5D=27f02756fde82007fb01f9c42b21257c38d816981eda5223e630d3b0a1406c4d&format=llm_user) ## Pipedrive Integrations - 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[Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,398 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,192 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,123 reviews)