G2

Ganesh G.

ServiceNow Senior Technical Consultant

Mid-Market (51-1000 emp.)

9/1/2026

"Effortless Kanban Deal Pipeline That Keeps Sales Organized"

5/5

Describe the project or task Pipedrive helped with:

The service task overview provides a comprehensive look at all ongoing tasks, ensuring that nothing falls through the cracks. It allows for easy tracking of task progress and facilitates collaboration among team members. Review collected by and hosted on G2.com.

What do you like best about Pipedrive?

The visual, Kanban-style deal pipeline makes it effortless to see where every deal stands. Dragging deals across stages keeps our sales process clean, organized, and focused and ease of use Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Reporting and dashboard customization feel restrictive unless you upgrade to the higher-tier plans. Deeper data insights and custom metrics require more flexibility. Review collected by and hosted on G2.com.

Recommendations to others considering Pipedrive:

To enhance user experience, consider offering more customizable options for reporting and dashboards in lower-tier plans. This could attract a broader range of users who seek flexibility without the need for higher-tier upgrades. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

AI Intelligence: The AI Sales Assistant and email summarizer eliminate hours of administrative work by drafting responses and summarizing long threads.

Integrations: It connects flawlessly with our existing tools (like Slack, Calendly, and our marketing software), centralizing all our data.

Performance: The visual pipeline is fast, intuitive, and keeps our sales velocity high without system lag or downtime.

Support Alignment: Having all customer context in one place makes the transition from pre-sales to post-sales customer support completely seamless. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

edit

Hi Ganesh,

Thank you for sharing such detailed feedback!

We’re glad to hear that Pipedrive’s visual pipeline, ease of use, AI features, and integrations are helping your team stay organized, reduce administrative work, and keep customer information connected throughout the sales process.

We also appreciate your feedback about reporting and dashboard customization.

We understand the importance of having flexible data insights and custom metrics, and we’ll share your suggestions with the relevant team.

It’s great to know that Pipedrive is helping your team work efficiently and keep the transition from sales to customer support seamless.

Best regards,

Pipedrive Team