G2

Kristin N.

Athletic Director

Small-Business (50 or fewer emp.)

9/5/2019

"Does everything, quick customer service"

5/5

What do you like best about Pike13?

The customer service. Anything like Pike13 is going to have lots of ins and outs, so it's crucial to have a fast response to questions so that I can keep my business running smoothly. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

There are a handful of things that it doesn't do, mostly where it comes to automatic communications to my staff, like with class covers and payroll things. There are a few report styles I'd like to be able to do, but I've not seen anything else that does what I'm looking for. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

This really takes care of EVERYTHING for any sort of customer service endeavor. If you're a smaller business, it might have more functionality than you need, honestly. If we were a small gym, I'd go with something that included more membership side communication and workout/programming dissemination. But. No other service really takes care of all the BUSINESS needs of a larger facility. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

It takes care of

- calculating payroll

- inventory and merchandise sales

- scheduling classes and private sessions

- reports

- events and specialty courses Review collected by and hosted on G2.com.

Response from Cindy Schneider of Pike13

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Hi Kristin,

Thank you so much for the review and the feedback. We are always happy to hear what we are doing well, but it is also important to hear where we can improve. We appreciate your input.

Thank you,

Cindy Schneider

Director of Customer Success