# Phonic Reviews **Vendor:** Phonic.ai **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.5/5.0 **Total Reviews:** 54 ## About Phonic Phonic takes surveys to the next level with beautiful, intelligent questionnaires answered with voice and video. Get better answers, faster. Respondents give 3x longer and 2x more descriptive feedback when answering with voice instead of text. Watch and listen to users as they interact with products. Save time and scale your research by taking the interviewer out of structured interviews. Supercharge your feedback. Start listening to tone and understand how users really feel. Voice makes it easy to distinguish between authentic and disingenuous responses. Unlock voice insights through: Transcription - Dozens of supported languages, transcribed in minutes. Sentiment Analysis - Sort by emotion to find positive and negative responses. Emotional Classification - Classification into distinct emotions. Cadence and Energy - Record speaking energy and word rates in every response. ## Phonic Reviews ### 1. "Phonic -Most Recommended " **Rating:** 4.5/5.0 stars **Reviewed by:** Sandhya R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Phonic?** Easy to use. Very Helpful for research purposes. Gives quick Responses. It is a user-friendly interface with clear navigation. It offers progress tracking too, which is very helpful. **What do you dislike about Phonic?** Sometimes it works slowly. It May have limitations in terms of content. Also, it does not provide sufficient feedback or guidance to help users. Also, it is pretty pricey. **What problems is Phonic solving and how is that benefiting you?** It helped me in getting quick updates. Also, this platform mainly benefitted my research Experiments. Low time consumption. Easy for navigation. Gives accurate information. ### 2. Innovative Survey Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Phonic?** Phonic is game-changer for surveys. The use of voice responses instead of text has genuinely resulted in 3x longer and 2x descriptive feedback from respondents. Phonic greatly improved our survey experience and provided valuable insights for decision-making. **What do you dislike about Phonic?** I have no dislike for Phonic. The innovative survey platform has exceeded our expectations and provided us with unique capabilities to gather feedbacks. I would highly recommended Phonic. **What problems is Phonic solving and how is that benefiting you?** This benefits us by providing deeper insights, saving time in research efforts and helping us to understand user sentiments more accurately. It solves the problem of gathering more detailed feedback through voice and video survey responses. ### 3. phonic is amazing tool for research **Rating:** 5.0/5.0 stars **Reviewed by:** Insia A. | Research Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Phonic?** Phonic is very easy to use and store audios. Moreover it also provides with audio transcripts which is also a great help **What do you dislike about Phonic?** Phonic gets too slow at times to load audios **What problems is Phonic solving and how is that benefiting you?** I used it for my undergraduate thesis. It was integrated with Qualtrics making data retrieval easier ### 4. Simple yet powerful software that makes collecting information and feedback so easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Lia B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Phonic?** Love how easy it is to create reports with the results from the survey. They look good and are meaningful. **What do you dislike about Phonic?** I hope that Phonic provides more flexibility in formatting surveys. For example, bolding text, changing fonts, etc. These are little things that help surveys stand out. Company brand and colors are important for consistency in communicating with clients. **Recommendations to others considering Phonic:** Look at the core of Phonic and the audio component. Don't worry about the formatting options as you want to make data collection easy for your target audience. **What problems is Phonic solving and how is that benefiting you?** I'm using Phonic to get a pulse on how owners think and feel about creating community in a mid-sized building which is a cooperative. Also using Phonic for gathering insights about working remotely and to to get reviews from guests who have stayed in vacation rentals. **Official Response from David Ferris:** > Hey Lia, thanks for your feedback! We've worked to make Phonic survey themes look great out of the box, but as you mentioned many users want even further customization. At the moment premium users can edit both the background color and upload custom branded images, and further customization is possible with custom HTML. You can see how to do this using the doc linked below. ### 5. A great tool for user testing **Rating:** 5.0/5.0 stars **Reviewed by:** Gina Lynn K. | Graduate student, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Phonic?** I was looking for a tool that would easily and quickly allow users to submit a large number of short audio files. Phonic has proven to be an excellent tool for this purpose and my test users reported being very happy with the process. **What do you dislike about Phonic?** The audio quality with submission via phone was of poor quality and I had to request users to resubmit their audio clips using a laptop or desktop. I would also like to give users the option to submit survey answers via text response OR audio, but it seems at the moment that including both requires them to make submissions through both formats. **Recommendations to others considering Phonic:** Phonic has many features that seem to make it an ideal tool for user testing. The instant record function can be used for authentic think-aloud user testing without having to be synchronous **What problems is Phonic solving and how is that benefiting you?** Phonic has saved my users a lot of time to submit audio clips and made it easier for me to use them on the backend because they are all consolidated in one place. ### 6. A great tool for collecting recorded sociolinguistic data! **Rating:** 5.0/5.0 stars **Reviewed by:** Javier L. | Graduate Student, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Phonic?** I love that Phonic allows me to prepare an online survey, including pictures and customizing the design exactly as I want it in straightforward steps. It is a great user-friendly tool! I engage in sociolinguistic research, and the pandemic had a considerable impact on the ways I collect data. I could not interview participants face-to-face, and that was a huge problem. With Phonic I can do that, and what's even better, I can also avoid the observer's paradox by having participants reply to the survey in a time of their choosing, without seeing an unfamiliar face in front of them, and while they're in the comfort of their own home. It's just fantastic. Moreover, the staff at Phonic are great at getting back to you whenever you have a question in a matter of minutes! It is a great tool, and I only wish I had come across it earlier. For all these reasons, I strongly recommend Phonic to anybody looking to collect oral data online. I intend to continue using Phonic even after the pandemic is over. **What do you dislike about Phonic?** The only criticism I have is that it could be more convenient to have some alternative subscription plans. A 3-month, or even a 6-month, plans could be great in preparation for data collection. **What problems is Phonic solving and how is that benefiting you?** The main issue I'm solving is the limitations to in-person data collection imposed during by the pandemic. ### 7. great experience, they helped us out a lot **Rating:** 5.0/5.0 stars **Reviewed by:** Mikis D. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Phonic?** quick response, flexible towards our needs and very friendly. We had a very bad experience with another provider who claimed that they could do anything but their service turned out horrible. Phonic was always fair in what they were able to offer and even outdelivered on our expectations **What do you dislike about Phonic?** nothing so far, it was a great experience. We always received a quick and accurate answer, even when it wasn't even their fault that there was an issue. **Recommendations to others considering Phonic:** as long as it's a small startup, they are able to provide tailor-made solutions. I hope this doesn't change when they scale up. **What problems is Phonic solving and how is that benefiting you?** we're conducting a survey with phsyicians where they answer verbally. Phonic does sentiment analysis & provides a flatfile in our desired format ### 8. Phonic is something to Phone Home about **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan H. | Principal Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Phonic?** Phonic offers easy account creation (trial), easy templates to use, segmented product by use case (Product vs HR), and easy-to-navigate UI. **What do you dislike about Phonic?** I want to route users to specific landing pages based on their NPS response (HubSpot does this). **Recommendations to others considering Phonic:** Try the free plan and play with it, super easy. **What problems is Phonic solving and how is that benefiting you?** User feedback ### 9. Helps me in collecting audio data for Tiny Machine Learning purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmad Dziaul A. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2021 **What do you like best about Phonic?** I used phonic for a survey of audio data collection, conducted for three months as part of my final year project. It can save in WAV type file, which is needed in the machine learning training process. Phonic really helps me in doing the survey. **What do you dislike about Phonic?** I had to download each audio data individually from a respondent (I had 40 to 60 questions for each respondent). I wish it could download all the audio answers for each respondent for easy data management. It took me a long time to download the 40-60 responses. If I use the bulk media download, it will download all the respondents' data of the survey with random names generated in a file, which is a mess. **What problems is Phonic solving and how is that benefiting you?** I asked the respondent to read selected keywords for the voice recognition application. ### 10. Worked swell for online think aloud study! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Phonic?** I needed to be able to record audio from online research participants in real-time, especially when the pandemic shut down research labs and public gatherings. Phonic.ai made it work seamlessly! The paper with the results can be found here: researchgate.net/publication/341131477 **What do you dislike about Phonic?** Everything that I disliked was promptly fixed with feature updates and the like—and these fixes applied to data that I have already gathered, making them have retroactive benefits. So I can't really think of any current complaints. **Recommendations to others considering Phonic:** If you have a question or issue, contact the Phonic team. They were able to explain or fix things in a very timely manner. **What problems is Phonic solving and how is that benefiting you?** The ability to run audio- and video-based experiments at scale—it's been nearly impossible for years until Phonic. Collecting audio from participants in person takes many workers with recording devices and lots and lots of time. Recording 100 participants too most of a semester for me and my research assistants. With Phonic, getting 100 participants' audio took one afternoon! And I didn't even have to get up from my desk! ## Phonic Discussions - [How can survey participants use Phonic from an external app?](https://www.g2.com/discussions/how-can-survey-participants-use-phonic-from-an-external-app) - 1 comment, 1 upvote - [View Phonic pricing details and edition comparison](https://www.g2.com/products/phonic/reviews/phonic-review-4805282?section=pricing&secure%5Bexpires_at%5D=2026-05-29+17%3A01%3A10+-0500&secure%5Bsession_id%5D=6ec4f292-bde2-4f86-9611-d39f83ecd830&secure%5Btoken%5D=4e702b57e0d6804e140f508ca4084f422eed80698ca2cae6c34c4ad279eaf9bc&format=llm_user) ## Phonic Features **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Platform Basics** - Reporting - Interoperability - Performance - User, Role, and Access Management **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Platform Content** - Technology - File Sharing - Customization **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Insights** - Human Transcription - Computer Transcription - Analytics **Platform Additional Functionality** - Mobility - Messaging - Task Management - Dashboards **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar ## Top Phonic Alternatives - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (381 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (732 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)