--- title: PhoneBurner Reviews meta_title: 'PhoneBurner Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 288 reviews by the users' company size, role or industry to find out how PhoneBurner works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 288 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # PhoneBurner Reviews **Vendor:** PhoneBurner, Inc. **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.7/5.0 **Total Reviews:** 288 ## About PhoneBurner PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today. ## PhoneBurner Pros & Cons **What users like:** - Users love how PhoneBurner’s **time-saving features** streamline workflows, enhancing efficiency and eliminating manual tasks. (33 reviews) - Users commend the **ease of use** of PhoneBurner, appreciating its seamless integration and time-saving features. (30 reviews) - Users commend PhoneBurner's **exceptional customer support** , highlighting their responsiveness and helpfulness during onboarding and issue resolution. (18 reviews) - Users celebrate the **efficiency** of PhoneBurner, finding it easy to use and ideal for enhancing productivity and sales. (18 reviews) - Users praise PhoneBurner's **exceptional customer service** , highlighting quick responses and effective problem-solving during calls. (18 reviews) - Effective (15 reviews) - Features (15 reviews) - Lead Generation (14 reviews) - Easy Setup (13 reviews) - CRM Integration (12 reviews) **What users dislike:** - Users are frustrated by the **dialer limitations** of PhoneBurner, particularly the lack of customizable call list increments. (8 reviews) - Users note the **high cost** of PhoneBurner, especially for agencies needing affordable client accounts. (8 reviews) - Users find the **missing features** of PhoneBurner limit its efficiency, especially regarding CRM integration and dialing options. (7 reviews) - Users find the **call functionality limitations** frustrating, as it complicates contacting individual leads efficiently. (6 reviews) - Users face **integration issues** with PhoneBurner, requiring extra workarounds for CRM and calendar compatibility. (5 reviews) - Users find the **learning curve steep** , citing complexity in setup and a need for a simplified interface. (4 reviews) - Recording Issues (4 reviews) - Sequence Issues (4 reviews) - Limitations (3 reviews) - Limited Access (3 reviews) ## PhoneBurner Reviews ### 1. Fast CRM-Integrated Cold Calling with Powerful Tracking and Amazing Support **Rating:** 4.5/5.0 stars **Reviewed by:** Wessling G. | Director of Sales & Marketing Operations, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about PhoneBurner?** The product is great, makes the process of cold calling a lot faster. It integrates with most CRMs in the market and you can directly call from the CRMs using their extension. Compared to other platforms on the market, the price for you get is fair. There are multiple functionalities in the platform that makes activity tracking a lot easier, like adding phone scripts, pre-recorded voice mails. As an admin, they give you the ability to login as your callers, and listen to live calls, whispers, or even barge-in. The onboarding process is amazing, their support team is great and walk you through every configuration in the software that you could take advantage of. **What do you dislike about PhoneBurner?** Probably the UI/UX, it's not that I dislike it. I feel like it could use some modernization, and look more user-friendly. The product could also benefit from some AI-driven features. Like getting recommended AI-written phone scripts based on products & services, company overview, and problems your company solves. **What problems is PhoneBurner solving and how is that benefiting you?** Achieving a higher answer rate, the SDRs at my company were having issues getting people to actually pick-up the phone and that % is now higher. Not only that, but it helped them save a lot of time dialing potential prospects one by one. Now, they're added to a dialing session, and the tool takes care of the calling which is a huge time saver for any sales organization. **Official Response from Ken Outly:** > Thank you for the thoughtful review! It's especially rewarding to hear that PhoneBurner is helping your team have more conversations while giving managers the visibility and coaching tools they need to support their SDRs. We also appreciate your candid feedback on the UI and AI capabilities. Those are areas we're continually investing in, and suggestions like yours help shape where we go next. Thanks again for being part of the PhoneBurner community! ### 2. Effortless Setup, Boosts Dial Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about PhoneBurner?** I like PhoneBurner because the setup is really easy and the onboarding is fast. I can go from signing up to dialing in a short amount of time. The platform makes a lot of sense and is very logical to use. It's also really easy to add my team, set them up for success, and manage them with reports, data, and everything needed for making outbound phone calls. The PhoneBurner team has always been great with onboarding assistance, making it easy to get started and shortening the time to using the platform. This product has improved so much over the years that it can do everything I want for calls. **What do you dislike about PhoneBurner?** Nothing I can think of. It has always worked great. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps my team make more dials per hour and reduces the time spent finding contacts, streamlining the process to have more conversations. It's easy to set up, fast to onboard, and simplifies team management with logical workflows, reports, and data. **Official Response from Ken Outly:** > Really appreciate you sharing this—thank you! It’s great to hear how quickly you’re able to get up and running and that your team is seeing real gains in dialing efficiency and productivity. We’ve put a lot of focus into making onboarding fast and workflows intuitive, so it’s awesome to see that coming through. Thanks for sticking with us and growing alongside the platform! ### 3. Exceptional Compliance and Support, User-Friendly UI **Rating:** 4.5/5.0 stars **Reviewed by:** John O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about PhoneBurner?** I think PhoneBurner's UI is great. It's very easy to understand and the reports are so in-depth, which is awesome for data nerds like me, saving time and offering real insight into my business. I also appreciate their support system, which consists of fantastic individuals well-versed in their responsibilities. It's critical for success to have such a supportive team behind you, wanting to do the best. They even have an AI named Finn who is very helpful and was my first line of defense for issues, even after hours—it's awesome. Additionally, they offer better quality numbers and technology, which I believe is necessary for success today. I also find the Connect scores intriguing and I'm keen to dive into them to see how the proprietary software works. Overall, I can't say enough good things about PhoneBurner. **What do you dislike about PhoneBurner?** I don't necessarily say it doesn't work well for me. I'm just a nerd that likes to kinda mess around with things, and I know that there are some native GoHighLevel plugins for the CRM, but I just didn't have access because of the way my subaccount is created off a very large backend where the primary account wasn't able to install that for everybody. Nor did they wanna fund that. So, I think that was maybe one thing. As far as, you know, the folder systems is okay. I think it could be better than having a folder system. But I've been able to manage as well as create some things on the backend that have improved that system for me. So nothing out of the blue that really doesn't work well for me. Everything works well because I'm able to work around it. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner solves compliance issues by handling monitoring and spam remediation. It enhances contact rates by maintaining local presence with licenses, ensuring I am seen as a legitimate business owner. **Official Response from Ken Outly:** > Thank you for such a thoughtful and detailed review, we really appreciate it. It’s great to hear you’re getting value from the UI, reporting, connect scores, and compliance capabilities, and we love the shoutout to Fin and our support team. We also hear your feedback on integrations and organization and we are always looking for ways to improve there. Thanks again for being part of the PhoneBurner community. We’re excited to keep supporting your success. ### 4. Quick Dialing, Easy Voice Messages, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** aribenharav B. | Notary Public, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about PhoneBurner?** Quick dialing and easy voice messages and reasoable price for all the service. **What do you dislike about PhoneBurner?** I'm still learning so I'm working out the issues as I go. Nothing serious so far. **What problems is PhoneBurner solving and how is that benefiting you?** Phoneburner service is great . I use the FIN chat or email support and usually get straightened out in 15- 30 minutes. Excellent support response time and resolutions. **Official Response from Ken Outly:** > Thank you for taking the time to share your experience! It's great to hear you're already seeing the value in features like quick dialing and voice messaging. We're especially glad Fin and our support team have been able to get you back on track quickly while you're learning the platform. Here's to many productive conversations ahead! ### 5. Boosts Efficiency with Personalized Touch **Rating:** 5.0/5.0 stars **Reviewed by:** Karen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about PhoneBurner?** PhoneBurner has allowed me to have more B2B clients at one time. I love the ease of use with PhoneBurner. The CRM is excellent, and setting up new clients is a breeze with being able to copy Dialing and Live Answer button sets. I like the folder system, and I'm especially happy that PhoneBurner has updated the system for folder additions and changes to complete quicker than it was at one time. I also find the system for verifying caller ID terrific. Everything about adding a new client is done very quickly, which I really enjoy. The PhoneBurner Customer Service is fantastic, whether I reach out by email or telephone. **What do you dislike about PhoneBurner?** I don't like the options offered in PhoneBurner where you select and build a Dialing list to call. It starts at ten and goes up 25 and then 50, etc., but I would like for it to start in increments of five. Sometimes I just need to make five calls at one time. I have some clients who have a fifteen per day level. It would be better to have increments of five, ten, fifteen, twenty, twenty-five, fifty, etc. **What problems is PhoneBurner solving and how is that benefiting you?** It makes reaching out to leads much quicker by setting up multiple calls at one time. I like staying on the dialer from start to finish, unlike systems that auto-dial. **Official Response from Ken Outly:** > Thank you for the 5-star review — we truly appreciate you taking the time to share such detailed feedback. It’s great to hear that PhoneBurner is helping you manage more B2B clients efficiently while maintaining a personalized touch. We’re especially glad the CRM, folder updates, caller ID verification, and the ability to copy Dialing and Live Answer button sets are making client setup fast and seamless. I’ll be sure to pass your kind words along to our support team as well. We also value your suggestion about dialing list increments. Feedback like this helps us refine the platform to better support different pacing needs and client volume requirements. Thanks again for trusting PhoneBurner to power your outreach — we’re proud to support your continued growth. ### 6. Smooth Onboarding, Great Interface, and Seamless Zoho CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about PhoneBurner?** It has a really good interface and a smooth onboarding process. The onboarding specialist gave us a full walkthrough and helped us with the setup. It also has seamless integration with Zoho CRM and offers good AI transcription. **What do you dislike about PhoneBurner?** It’s very expensive per seat. Also, I can’t create appointments from outside systems, which makes integration difficult. **What problems is PhoneBurner solving and how is that benefiting you?** Auto-dialing clients and, most importantly, checking the health of our numbers so they don’t end up flagged as spam or scam. **Official Response from Ken Outly:** > Thank you for the fantastic review! We're thrilled to hear your onboarding experience set you up for success and that the Zoho CRM integration, AI transcription, and number health features are delivering value for your team. We also appreciate your candid feedback on pricing and appointment integrations as it is insights like these that help guide our product decisions. Thanks again for choosing PhoneBurner and for taking the time to share your experience! ### 7. Effective Calling Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about PhoneBurner?** I like that PhoneBurner solves the constant spam issue with my phone numbers not appearing as spam, which is really important to me. The team support is quite responsive and very helpful. After the onboarding session, everything was clear and easy to use. **What do you dislike about PhoneBurner?** Just a few little issues when merging with others. In this case, if you go back (click on the X button before or after merging), the phone is still connected, but you can not take over the phone at this point after you merge the call. **What problems is PhoneBurner solving and how is that benefiting you?** I use PhoneBurner to call leads and it solves the spam issues and improves connection rates. Phone numbers don't appear as spam, and the team support is responsive. **Official Response from Ken Outly:** > Thank you for the great review! We’re glad to hear PhoneBurner is helping improve your connection rates and keep your calls from being flagged as spam—that’s a huge focus for us. It’s also great to know onboarding and our support team made getting started smooth. We appreciate the feedback on the call merge experience as well—that’s helpful insight, and our team will take a closer look. Thanks again for choosing PhoneBurner—we’re excited to keep supporting your success! ### 8. Seamless Team Management, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about PhoneBurner?** I use PhoneBurner for managing my team and letting them make phone calls. I appreciate how PhoneBurner solves several issues for me, like team management, phone number availability, listening in on calls, and distributing leads. It's really easy to use, which I love. Normally, buying phone numbers, getting a power dialer, and acquiring leads would be separate processes, but PhoneBurner combines all that into one smooth experience. The initial setup was very easy, and I find the platform overall very good. **What do you dislike about PhoneBurner?** I think distributing leads could be easier, but that’s my only real complaint. Overall, it’s a good platform and I’ve had a positive experience with it. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps with team management, phone number availability, call monitoring, and lead distribution. It combines buying phone numbers, using a power dialer, and getting leads into one process. **Official Response from Ken Outly:** > Thank you for the 5-star review — it means a lot coming from someone managing a team. We built PhoneBurner to simplify the moving parts of outbound — team management, call monitoring, number availability, and lead distribution — so it’s great to hear it’s delivering that all-in-one experience for you. I appreciate your note on lead distribution as well. Feedback from leaders like you helps us continue improving workflows to better support scaling teams. Thanks again for your partnership and for trusting PhoneBurner with your team’s success. ### 9. Exceptional PhoneBurner Onboarding—Meticulous, Proactive, and Seamlessly Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Livia M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about PhoneBurner?** Juliette was exceptional throughout my PhoneBurner onboarding. She is meticulous, detail-oriented, and genuinely cares about doing things the right way. She took the time to walk through every component with patience and clarity, ensuring nothing was overlooked. Beyond simply onboarding, she was proactive in offering thoughtful ideas tailored to my business model and my clients’ needs. Her depth of knowledge, responsiveness, and commitment to precision made the entire process seamless and efficient. I could not have asked for a better onboarding experience. **What do you dislike about PhoneBurner?** I wish there was a simpler way to have an agency account with less expensive seats for clients. **What problems is PhoneBurner solving and how is that benefiting you?** Getting through outbound calls easier and organizing prospects. **Official Response from Ken Outly:** > Thank you so much for the 5-star review! We’re thrilled to hear about your onboarding experience with Juliette — her attention to detail, proactive approach, and genuine care for our customers truly set the standard for how we support our users. I’ll be sure to share your kind words with her. We also appreciate your feedback around agency account structures and seat pricing. Insights like this are incredibly valuable as we continue evolving our offerings to better support agencies and their clients. Thanks again for choosing PhoneBurner — we’re excited to support you as you streamline outbound calls and stay organized. ### 10. Streamlined CRM-to-Dialer Integration That Works **Rating:** 4.5/5.0 stars **Reviewed by:** Dale D. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about PhoneBurner?** It does a great job integrating a CRM into a dialing system that is streamlined. **What do you dislike about PhoneBurner?** Customer Service can be hit or miss. AI chat bots are typically less than helpful. **What problems is PhoneBurner solving and how is that benefiting you?** I am able to speak with more perspective clients because of Phoneburners software solution. **Official Response from Ken Outly:** > Thank you for the review and feedback. We’re glad PhoneBurner is helping you connect with more prospective clients and that the CRM-to-dialer workflow is delivering value for your team. We also appreciate the honest feedback on support and AI chat experiences—those insights help us continue improving. Thanks again for being part of the PhoneBurner community! ## PhoneBurner Discussions - [How does PhoneBurner differ from other dialers?](https://www.g2.com/discussions/phoneburner-compared) - 1 comment, 2 upvotes - [How do you stop calls from breaking up?](https://www.g2.com/discussions/how-do-you-stop-calls-from-breaking-up) - 1 comment, 1 upvote - [What kind of reporting does PhoneBurner offer?](https://www.g2.com/discussions/what-kind-of-reporting-does-phoneburner-offer) - 1 comment, 1 upvote - [Does PhoneBurner have 1-click voicemails?](https://www.g2.com/discussions/does-phoneburner-have-1-click-voicemails) - 1 comment, 1 upvote - [How many calls can I get through in an hour?](https://www.g2.com/discussions/how-many-calls-can-i-get-through-in-an-hour) - 1 comment, 1 upvote - [View PhoneBurner pricing details and edition comparison](https://www.g2.com/products/phoneburner/reviews/phoneburner-review-924410?section=pricing&secure%5Bexpires_at%5D=2026-07-18+19%3A27%3A34+-0500&secure%5Bsession_id%5D=9a28871e-97af-47ac-a473-da41b5f789ed&secure%5Btoken%5D=f3051ef542ab06ef20731d2cfaba0d7c6f3f2bcdde8a6512ceb7145a28ea46f3&format=llm_user) ## PhoneBurner Integrations - [CallBlitz](https://www.g2.com/products/callblitz/reviews) - [Clay](https://www.g2.com/products/clay-clay/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Integrately](https://www.g2.com/products/integrately/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PhoneBurner Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Link Activity - Attachment Activity **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Templates **Automation** - Interactive Voice Response (IVR) - Call Scrubbing **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top PhoneBurner Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews) - [Orum](https://www.g2.com/products/orum/reviews) - 4.6/5.0 (858 reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - 4.8/5.0 (75 reviews)