G2

Craig H.

Owner / Administrator

Small-Business (50 or fewer emp.)

8/11/2026

"Built by people who actually walk into salons."

5/5

What do you like best about Petboost Business?

I bought this salon in Brisbane at the start of the year with my wife Andi. I've run businesses for 35 years but never a grooming salon, so I inherited a team of groomers, a full client book & software I hadn't chosen. This salon had been through several systems over the years & nobody here had any appetite for doing it again. I was extremely reluctant. I'm very glad we did.

What stands out is that Petboost is built by people who actually understand this industry. Part of that is that they run a pet business of their own. The bigger part is that they listen, they get into salons & look at how the work really happens, & they think about the whole picture rather than the ticket in front of them.

I asked them once how to handle a price rise & instead of just answering me they went & wrote a proper guide on it for the industry. When I showed them the whiteboard my team writes out & rubs off every day, they'd already seen the same board taped up in salons interstate, & they treated it as a problem worth solving properly rather than a request from one customer.

The practical side is just as good.

They moved our data properly, which is the part I dreaded most.

Reception takes payment on the card reader at the counter against the booking, so nothing gets written down twice.

As an owner who isn't on the floor every day, I can finally see what's actually happening in my salon rather than being told about it afterwards.

I've used a lot of software over 35 years. This is the best in its field in Australia, & I'd expect that to hold up anywhere once they expand. Review collected by and hosted on G2.com.

What do you dislike about Petboost Business?

Our salon doesn't run like a normal appointment book. Dogs come in on three drop-off waves a day, each groomer has several dogs on the go at once, & the price band depends on the size & coat of the dog.

Getting the schedules & capacity to match that took a few conversations at the start. Their team sat down with us & built it around how our days actually run rather than telling us to change how we work, & it's been solid since.

Two things I'd still like:

When we put our prices up, the appointments already sitting in the diary kept the old price, so I had to go back through them by hand.

I'd like proper per-groomer reporting so I can see productivity by person rather than by the schedule the booking sat on.

I've raised both & they're on the list. Review collected by and hosted on G2.com.

What problems is Petboost Business solving and how is that benefiting you?

We bought a business that ran on a phone, a paper board & someone else's software. The dog's grooming history lived in a free text box, bookings came in by phone all day while the team was on the floor, & I had no way of knowing what a Tuesday actually looked like until it had already happened.

Now:

The dog's record carries its own history, so a groomer who's never seen that dog before knows exactly how it's clipped & what it's like on the table.

The front desk checks dogs in & takes payment in the same place as the booking, so the day reconciles itself.

Clients book online without the phone ringing.

The reporting is what changed how I run it.

I can see which days are running over capacity & which aren't, & which parts of the menu are earning. That turned a decision about taking on another groomer from a gut feel into something I could actually look at.

For an owner who isn't standing on the floor every day, that's the whole difference. Review collected by and hosted on G2.com.