G2

Sarah W.

HR Consultant

Mid-Market (51-1000 emp.)

5/6/2026

"People First: Intuitive, All-in-One Hub for the Entire Employee Lifecycle"

5/5

What do you like best about People First?

What I love most about People First is that it allows us to manage the entire employee lifecycle in one place. It’s brought everything people-related into a single system, giving our employees one central hub for accessing any information connected to their employment. Using the External Links tile, our people can now get to any system, portal, or website they need to carry out their day-to-day role, which helps us maintain it as a single centre of truth. It’s also extremely intuitive and easy to navigate, both from an administration perspective and for end users.

From a performance standpoint, it handles high-volume tasks with ease and runs smoothly. Since implementing People First, we’ve found we need to contact the Service Desk less because the platform has been reliable, and when issues do come up, we can usually work them out ourselves. When we do need to reach out, they typically respond quickly and are very helpful. This was especially true during the initial implementation: between our Implementation Manager and the Service Desk, the support we received was excellent, and we felt fully supported throughout the entire process.

I also feel that People First offers excellent value for money when you consider what it can deliver in comparison to some of the more expensive platforms which are available. We carried out a full market review before selecting People First and it came out on top in terms of features and on price. The ROI we have achieved from moving to People First has been impressive particularly in terms of improved HR team efficiencies, improved communication and metrics as well as enhanced end user experience, including the app. Review collected by and hosted on G2.com.

What do you dislike about People First?

People First comes with a large number of standard reports which whilst easy to run, they are fixed and it is not possible to change the reporting criteria. The impact of this is sometimes you may need to run a couple of reports and manually merge them to bring together all the information you need which is more time consuming. More enhanced report writing functionality would be a welcome improvement. Review collected by and hosted on G2.com.

What problems is People First solving and how is that benefiting you?

From an HR administration perspective, before we moved to People First our setup felt fragmented, with clunky, time-consuming processes and information stored across various places. Since implementing People First, this has been transformed: our processes are far more streamlined, and our overall efficiency as a team has improved because we spend less time on admin tasks.

For example, contractual amendments and changes are managed seamlessly through the system. When an employee record is updated, the relevant correspondence is created automatically and can be sent directly from People First to the individual. Their acceptance is then returned and stored on their record. This also means all information is kept in one place, ensuring compliance with GDPR.

This function is particularly helpful when a high volume of changes need to be made, for example at salary review time. People First allows us to manage such tasks with ease and efficiency. The new AI features are helping streamline these further. Review collected by and hosted on G2.com.