![Paula T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paula T.")
PT

Paula T.

Systems Administartor

Mid-Market (51-1000 emp.)

12/12/2024

"Pendula: Reliable Tool with Outstanding Support"

5/5

What do you like best about Pendula?

The best thing about Pendula is definetly their top notch customer service. Everytime we had a question or needed help our representative has been incredibely responsive and friendly. Although the Salesforce integration wasn’t straightforward, we had guidance through every step of the process. They made sure we were set up correctly and didn’t leave us hanging at any point, which made a potentially frustrating experience much more manageable.

Once everything was set up, Pendula proved to be a reliable and user-friendly platform. The messaging flows are straightforward, and they’ve made it much easier to keep our communications organized and consistent. Review collected by and hosted on G2.com.

What do you dislike about Pendula?

While the Pendula is great overall, there are some areas for improvement. The integration with Salesforce, as mentioned, took some effort—it would be nice if that process could be smoother in the future.

Also, the messaging flows could use more advanced features, like a “loop” function to repeat certain actions. This would make automation much more powerful and flexible. Review collected by and hosted on G2.com.

What problems is Pendula solving and how is that benefiting you?

As a short term rental management company we have huge amount of automated messages we need to send to our guests on daily basis. It is really important that these automations work seamlessly to ensure our guests get information they need to check in or complete booking. Review collected by and hosted on G2.com.

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Response from Simon Walsh of Pendula

[Editedit](https://www.g2.com/survey_responses/pendula-review-10641779/official_response/edit)

Thanks so much for your feedback Paula, fantastic to hear about your experience to date and thrilled that you've mentioned our customer service as a highlight. We've got some huge updates to the Salesforce integration rolling out this quarter which we're looking forward to sharing with you and the team. Stay tuned!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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4.5 out of 5 · Verified reviews from real users

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