![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 3/26/2024 "Superb way to truly understand your customer behaviour" 5/5 What do you like best about Pendo? We have recently integrated Pendo into our product and are already able to derive several useful insights within a short period of time. I spend at least 1-2 hours on the application daily at present. The application is simple to use and super intuitive to learn the ropes just by exploring the various features. I like the heatmap feature on the designer which gives a quick view of most used features on a page. I also like the 'workflows' and 'paths' features which provide insight into how customers reach a page, how much they're using it and what they might be struggling with. Review collected by and hosted on G2.com. What do you dislike about Pendo? Right now we have several 'view-only' pages where we can see that users are spending their time but because we don't have a hover-view, we don't know which information on this screen is most valuable to them. It would be great if mouse-tracking were enabled and we could see hotspots on a screen as this would help us consolidate information and also aid designing the right user experience. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? We are in the midst of redesigning our product experience and Pendo is helping us make data driven decisions in how we design the new app. - We know what features need to be front and center and what can be less accessible - We are able to determine findability within our product - We can collect customer feedback to iterate and improve Review collected by and hosted on G2.com. Show More Rating Updated (5/16/2024) Current UserValidated ReviewerIncentivizedSource: Seller invite See what 1785 reviewers think of Pendo 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/pendo-io-pendo/reviews)