Pendo Reviews & Product Details

I like that Pendo makes it easy for us to understand how customers interact with products - for instance which features they use, how they navigate applications, where they drop of and so much more. This information is critical when improving our products to be user centric.

With this tool, it is always easy to know which features to add, identify new opportunities, and how we can encourage adoption by bettering user experience.

It comes with features that makes onboarding new customers easy - we can customize the journey through simple guidance and this ensures this see the value of the product.

The tool makes it possible offer help within the application which saves time and better user experience. Review collected by and hosted on G2.com.

It is all good with Pendo. Nothing really has failed. If anything, it has been an important/must-have tool. Review collected by and hosted on G2.com.

I appreciate the custom coding options available in Pendo, which significantly enhance its flexibility and usability. These options are especially valuable when the standard, in-the-box solutions fall short, as they allow me to tailor the software precisely to meet our unique needs and overcome specific limitations of Pendo itself, thereby resolving issues and addressing constraints effectively. Review collected by and hosted on G2.com.

I dislike the limitations in Pendo guides, as they do not offer as much guide metrics for dashboards, and new features cannot be copied across subscriptions. Additionally, Pendo's chat AI seems to replace the ability to create clear support tickets, and it fails to create tickets when there is a bug. There's also an issue where we need to tag an element on the page but point to a different element, particularly with embedded guides. I also find the initial setup of Pendo challenging and time-consuming. Review collected by and hosted on G2.com.

What I like best about Pendo is how seamlessly it connects product usage analytics with in-app guidance. It’s a rare combination that lets us both understand user behavior and act on those insights directly in the platform. The ability to create targeted walkthroughs, onboarding flows, and feedback polls without engineering support has been a game-changer for helping users adopt new features and for training internal teams. I've also always been a bit intimidated by creating my own dashboards to monitor feature and product usage and identify knowledge gaps, but Pendo makes this extremely simple and easy to setup and their excellent UI helps make the process enjoyable. Review collected by and hosted on G2.com.

Pendo is incredibly powerful, but some aspects of setup and organization can feel complex or disorganized, especially when managing multiple apps or large guide libraries. It takes some time to build a clean, scalable structure for tags, segments, and guides. That said, once it’s in place, the payoff is absolutely worth it. I'd love for Pendo to implement more options for organizing pages, features, dashboards, reports, guides, etc. Something like the ability to group things with sub-groups/folders or more ways to tag objects for simple filtering. Review collected by and hosted on G2.com.

Pendo provides robust analytics that make it easy to monitor user behavior in detail. The in-app guides are especially helpful for streamlining onboarding and encouraging users to adopt new features. By integrating analytics with user feedback, it becomes much easier to make informed product decisions. Overall, it serves as a comprehensive solution for boosting user experience and engagement. Review collected by and hosted on G2.com.

The interface may seem somewhat complicated for newcomers. Configuring advanced analytics or creating segments often necessitates some technical assistance. The pricing structure can be expensive, particularly for smaller teams or startups. There are also occasional delays with data syncing and generating reports. Review collected by and hosted on G2.com.

The customer support team stands out as one of the best — they are prompt, patient, and consistently provide clear guidance whenever issues arise or clarification is needed.

Integration with Pendo was straightforward, especially for embedding product analytics and in-app guidance. While there’s a slight learning curve for new users, the platform becomes intuitive over time, and the setup process is largely self-serve after the initial stages.

One of the strongest features is the ability to create in-app guides and run NPS surveys without needing code deployments.

Overall, Pendo has been a valuable addition to our product toolkit — especially for improving user engagement and closing the feedback loop efficiently. Review collected by and hosted on G2.com.

The platform currently lacks robust in-app filtering and sorting options. This makes it harder to drill down into specific user segments or behaviors directly within the interface, adding friction to analysis workflows.

There’s no native feature to identify users who have opted out of NPS surveys. This limits visibility into survey engagement gaps and makes it difficult to understand the full response context.

Pendo does not automatically exclude or manage decommissioned accounts, which can lead to inflated or misleading user data unless handled manually. Review collected by and hosted on G2.com.

I really appreciate being able to combine data analytics with customer in-app engagement, all through a no-code solution. This integration makes it much easier for me to manage both aspects without needing to write any code. Review collected by and hosted on G2.com.

To track features, you need to manually tag them. While this isn't difficult, it does add an extra step whenever you release something new. That said, Pendo has improved significantly and now makes tagging much easier with its tagging suggestions, which I find myself using quite often. Review collected by and hosted on G2.com.

We have integrated our softwares with Pend. We track users and their activity using pendo which helps us in refining our user experience. Pendo is very valuable for my organisation. I like the response time and their service the best. Review collected by and hosted on G2.com.

It would be even more beneficial if there were more out-of-the-box integrations available.

Which includes applications like Pipedrive, Apollo.io, and Semrush. Review collected by and hosted on G2.com.

Simple and easy to use analytics with great integration options allow us to get the data we need to make decisions.

Technical account management is a must. It costs you a little more but multiplies the value you get from Pendo. Our Technical Account Manager has become a core part of our team helping us to get the data we need, configure Pendo in the right way (which is an important consideration) and onboard new team members.

Guides. Pendo allows you to augment your users experience of your product by presenting targeted help, information and requests for information. Guides have helped us make a positive change in our users' experience.

Pendo Listen has become a real help to our team and the investment Pendo are making to give you a real 360 view of your users is really appreciated.

Great product, great support, great team. Review collected by and hosted on G2.com.

There are some inconsistencies in the User Interface. Different parts of Pendo have slightly different controls and ways of doing things. This inconsistency can make onboarding harder, especially for less tech-savvy teams, than it needs to be. Review collected by and hosted on G2.com.

From client side event tracking to notifications. From the resource center to pin point survey segmentation all built into one product.

Built I NPS guides to easily tracking events and feature usage across the app. Segment account and users who doing or what is not being used at all. Review collected by and hosted on G2.com.

I like to be able to exclude sites based on account attributes. So we could send in an attribute of say internal = true and the have them excluded from customer data. The exclusion how we have it set-up for internal production sites could be improved upon Review collected by and hosted on G2.com.

I'm a heavy user of Guides, and the launch of embedded guides has been a game changer as well. Overall a great product that has helped us at Beekeeper with our Product Led growth efforts, and scaling certain initiatives quickly in an almost self-serve process without the dependence of engineering/product deployment. Once you master using the custom code block, anything is possible. And if you're looking to support, onboard, engage with your customers the Pendo Resource Center is a very versatile product, which now enables multiple teams across our org to recruit, support, and engage with our customers directly. Improving customer satisfaction, webinar attendance, and lowering customer support tickets. Review collected by and hosted on G2.com.

The lack of A/B testing out of the box for guides is currently one of the drawbacks, however I know that this is currently in Beta testing, and eager to get my hands on it. The verdict isn't out yet if this will work well for us, as we don't currently use Pendo as our main analytics tool. Managing translations of the Resource Center is a process however, and I would love to see some improvements here. Review collected by and hosted on G2.com.