![Joseph E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph E.")
JE

Joseph E.

Product Manager

Enterprise (\> 1000 emp.)

8/5/2022

"Fantastic tool to track product usage and experience"

5/5

What do you like best about Pendo?

The best feature about Pendo has been the constant collection of User clicks without the need to set up trackers via code. This enables us to tag the usage directly from the tool and start monitoring historic data without having to involve development teams. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

Not much to dislike here, the general product is fantastic but there are some niggles. I think the track event feature, manual sending of tracking events, is the tool's weakest link. It is not as developed as the rest of the suit and exploiting that data can be very cumbersome. Review collected by and hosted on G2.com.

What problems is Pendo solving and how is that benefiting you?

Pendo is giving us a full picture of the user experience in our product enabling us to constantly address the problems that matter and improve our experience. Pendo enables us as well to communicate directly through the product with our customers to deliver important announcements and news. On top of that, NPS integration enables us to capture real feedback from our users. Review collected by and hosted on G2.com.

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Rating Updated (11/9/2022)
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 1785 reviewers think of Pendo

4.4 out of 5 · Verified reviews from real users

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