Smaart H.

Founder

Mid-Market (51-1000 emp.)

12/26/2017

"Customer Champ"

3.5/5

What do you like best about Pega Platform?

Comprehensive solution provides a 360 degrees view of the customer experience Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Will like this integrate with my current CRM Review collected by and hosted on G2.com.

Pega Platform Reviews & Product Details

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow. Experience the simplicity and power of the Pega Platform today: https://www.pega.com/platform-guided-tour

Seller

Pegasystems

Discussions

Pega Platform Community

Overview by

Alexis Dredden (Connecting brands and people through social media)

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

26 months

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Top-Rated Alternatives

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Pega Platform Integrations

(1)

Integration information sourced from real user reviews.

Pega Platform Media

Pega Platform Demo - App Studio Overview Page

Build apps faster for today and more effectively for the future with App Studio: the low-code solution that addresses the full scope of enterprise application needs.

Case Designer is a tool that visually models stages, steps, and processes for all case types in your application. Use it to design staged-based case types, build user forms, and seamlessly integrate with other rules in your application.

Pega App Factory brings business and IT together in support of the company-wide deployment of low code. With this comprehensive program management toolkit, business and IT leaders have the visibility they need to ensure every app is built with the quality and consistency of a fine-tuned assembly ...

Pega Platform Reviews (274)

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Joseph A.

CEO and Founder

Small-Business (50 or fewer emp.)

10/1/2025

"Awesome product!"

5/5

What do you like best about Pega Platform?

I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can easily send data to and from Pega using their API. I like the AI formula creator. I only wrote about 30 lines of code on our side. I like the onboarding process. Tim has been very helpful. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

I wish Pega would introduce an app store. I feel many companies could use a systems integrator with Pega. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Relying on my developers to create software, build a UI, write business logic and deploy on Microsoft Azure. I built an analytics tool and it cost over $150,000 and it took 9 - 12 months to code. The cost and time to write software from scratch is too long. I could have probably built most features in Pega in 3 - 4 months. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

12/9/2025

"Pega Has Performance Problems"

2.5/5

What do you like best about Pega Platform?

What I like most about the Pega Platform is how it lets you automate complicated processes without needing to code. The case management is seriously strong Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

“What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Basically, it’s powerful, but it sometimes takes more effort than it should.” Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/26/2025

"Good low code application for big companies"

5/5

What do you like best about Pega Platform?

It allows you to fully create a business data rules across the company and implement any solution to improve the CRM and ERP systems Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Own code language. You need to get involve in the way it works to be able to get advantage of the application. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

4/14/2025

"Quick and simple"

4/5

What do you like best about Pega Platform?

Platform is quite nice, simple but has everything necessary. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

There are some limitations in the platform. Review collected by and hosted on G2.com.

Crysthel Jane S.

Junior Software Engineer

Enterprise (> 1000 emp.)

4/23/2024

""Navigating the Pega Platform: A User's Comprehensive Review""

4/5

What do you like best about Pega Platform?

I find it incredibly versatile and user-friendly, it offers powerful tools for streamlining processes and enhancing productivity. Hence, this can also be used by non programming people as it is easier to learn rather than using tradional programming in building applications. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

But on the other side, I've noticed that the learning curve for some of the more advanced features, will take time to master. Also there is a limitation in terms of documentation. Review collected by and hosted on G2.com.

Adarsh M.

Senior Software Engineer

Enterprise (> 1000 emp.)

6/2/2023

"Pega Platform Review"

5/5

What do you like best about Pega Platform?

Compared to other softwares available in the market pega is a low code platform which i like the most Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

It is very difficult to change the code if there is any issue persists Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Mainly pega solves the problem of writing the code as everything is no code here i.e., no code to be registered, and ui type of fields need to be fragged, and dropped code work will be taken care of by Pega itself, and it is saving time of the developer by not writing the 100's of lines of code Review collected by and hosted on G2.com.

Presh M.

Instructor

Mid-Market (51-1000 emp.)

7/13/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Use it to build Highly Scalable and Complex Applications"

4.5/5

What do you like best about Pega Platform?

The software can be learnt even by business leaders and participate in the development process.

Pega has made everything accessible from the App Studio to minimize code writing and build as it is in the real world using drag and drop design visual design methodology. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Pega does have a plan to onboard clients beyond top 500 Fortune companies. However, currently Pega is only viable for top 500 companies.

My dislikes are :-

1) Too focused on BPM and neglecting CRM

2) Steep cost which means adoption is low

3) Learning curve for implementation of complex requirements

4) Low Count of Lead System Architects

5) Hard to learn and upskill beyond basics due to lack of content on internet Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Pega is the Go To Platform if there is a relatively complex business process and need to be modelled in minimum amount of time. Pega also provides consultancy services through their dedicated Consulting team.

Lately, they have integrated Generative AI into 8.8 version which is going to be very useful in adhering to the best practices in the Pega World. Review collected by and hosted on G2.com.

Anudeep N.

Software Engineer

Mid-Market (51-1000 emp.)

10/27/2023

"Building applications faster"

5/5

What do you like best about Pega Platform?

Its a low code platform where all the required fields or properties comes with pre coded which helps to build applications faster. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

The integration to other environments and the resources to learn pega at outside market place is less compared to other technologies Review collected by and hosted on G2.com.

Ruthvik J.

Mid-Market (51-1000 emp.)

11/27/2023

"Good RPA Tool"

3.5/5

What do you like best about Pega Platform?

We have been using Pega platform to help automate the finance operations and reduce the time-consuming manual activities and processes. We found it easy to monitor the RPA execution and the consolidated data reports that it presents gives clear insights. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Pega's filtering capabilities on custom dashboards is very limited, the custom search results can be improved. It is also a bit complex to setup. Review collected by and hosted on G2.com.

Abhishek S.

Mid-Market (51-1000 emp.)

10/31/2023

"Good platform, constantly eviolving BPA tool"

4.5/5

What do you like best about Pega Platform?

Kind of low code plateform for developing the business process workflow and capturing the complex business process flow. A good platform for application developement and it has interactive visual builder and drag and drop feature. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Without proper traing it is bit difficult to understand for SME's and customer support is bit slow. Review collected by and hosted on G2.com.