G2

Marguerite S.

Enterprise (> 1000 emp.)

12/16/2025

"Exceptional Support and Lightning-Fast Service"

5/5

What do you like best about Peak Support?

I love their responsiveness and how easy they are to work with. They handle all matters in a very quick and efficient manner. They are always ready to provide any support whether it is to address an issue, give data and insight or to share out a process update. I am continuously impressed by their responsiveness and how quickly they get things done. They always provide the why behind any fluctuation in KPI or data. Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

I have not had any bad experiences with Peak so far. They have shown great ownership and urgency towards resolution with any mistake or issue that was brought up. Review collected by and hosted on G2.com.

Recommendations to others considering Peak Support:

They are great at helping flesh out your vision and helping you make it come to life. I am consistently impressed by how quickly we are able to enact impactful change when working with Peak! They make a big change feel easy! Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

We have worked with Peak this year to support our post onboarding customer service and to support the launch and adoption our our new self-service time keeping application for providers.

On the post onboarding customer support side, they have allowed us to give 1 full work week of time back to our teams so that they are able to focus on onboarding new families and providers - driving our company's growth.

Their support in the launch of our new app has allowed us to reach and assist providers more quickly to drive adoption and ensure this launch did not monopolize our teams' time which would have led to virtually stop ongoing operations. Review collected by and hosted on G2.com.