What problems is PCR-360 solving and how is that benefiting you?
1. Cable & Infrastructure Chaos
Organizations constantly deal with changing cable infrastructure, and PCR-360 helps them keep track of everything and save money over the long haul. Without it, technicians get dispatched to wrong locations, organizations overpay for services they shouldn't have, and data about physical infrastructure lives in spreadsheets or people's heads.
2. Service Order & Workflow Management
The Service Desk tool serves as the portal to many of PCR-360's most critical functions, enabling businesses to manage activities related to moving, adding, changing, or deleting transactions (MACDs). As infrastructure changes, data integrity around inventory counts, location, and cable paths needs to be automatically maintained — not manually updated.
3. IT Asset & Inventory Visibility
PCR-360 isn't limited to just telephony items — it supports inventory and assets across the organization, and integrates with barcode scanners for easier, more accurate data entry.
4. IT Billing & Cost Recovery
In just a few clicks, users can create monthly billing for customers, including all usage, one-time, and recurring costs related to the services they provide. This is especially valuable in higher education and public sector where internal chargebacks for telecom and IT services are standard practice.
5. Field Mobility Gaps
PCR-360 is now fully mobile-friendly, enabling field technicians and on-the-go staff to manage IT and telecom operations from their phones or tablets — with no app install required.
6. AI-Powered Operations (Lighthouse)
Lighthouse is a new suite of AI-driven capabilities built directly into the PCR-360 platform — no extra tools, logins, or data exports required — designed to help teams streamline operations, uncover hidden insights, and deliver measurable value. Review collected by and hosted on G2.com.