The PCIpal architecture and design allow customers and agents to communicate directly (while using DTMF payments) so that there's no need to transfer to a separate secure IVR temporarily to complete secure payments. This is a boon, as customers generally hate the concept of being transferred. Review collected by and hosted on G2.com.

The administrative portal feels a bit clunky. Access to logging is restricted for compliance purposes. Still, it seems that a lot more should be visible to administrators, like showing records of secured connections/failed attempts or something similar. Troubleshooting issues requires jumping into our edge gateway almost immediately. Review collected by and hosted on G2.com.