G2

Sławomir P.

Operations Manager

Small-Business (50 or fewer emp.)

9/17/2026

"Simple Dashboard, Fast Refunds, and Flexible Payment Methods in One Place"

5/5

What do you like best about Paysafe?

What I like most is that I stopped having to chase people for answers. I'm not from finance and I'm still fairly new to this, but the dashboard is simple enough that I can find a single payment by the customer's email or transaction ID and see right away whether it went through, failed or is waiting. Before I would message someone and wait until the next day. Now it takes me maybe a minute.

The second thing is the number of payment methods we can offer in one place – cards, wallets, and local options for markets where people don't really pay by card. We didn't have to plug in a separate provider for every country, which was my main worry at the start.

One thing I didn't expect: refunds are just a couple of clicks, so I can handle a customer complaint myself instead of passing it to another team. That alone saves me a lot of back and forth every week. Review collected by and hosted on G2.com.

What do you dislike about Paysafe?

The reporting is the part I struggle with most. Pulling a report for a specific date range and payment method takes me more clicks than it should, and I still export to Excel to get the view I actually want. For someone who isn't from finance, the naming of some of the report fields isn't obvious – I had to ask a colleague what a couple of them meant and there was no tooltip to help me.

Pricing is the other thing. The fees depend on the card type and the country, so it's hard for me to tell upfront what a specific transaction will cost. I usually only find out when the statement comes. I'd love a simple calculator in the dashboard. Review collected by and hosted on G2.com.

What problems is Paysafe solving and how is that benefiting you?

We sell trips online, so people book from a lot of different countries and they pay in different ways. The main problem it solves for us is that we can accept all of that in one place instead of signing a separate contract for every market. If a customer in one country wants to pay by a local method rather than a card, we can offer it without our team building something new each time.

The second thing is timing. A booking and the actual travel date can be months apart, and cancellations happen. Having authorisations, captures and refunds handled in one system means a cancelled booking gets money back to the customer without me writing emails to three different people. Customers usually see the refund within 5 working days, so we get fewer "where is my money" messages, which is a real saving for our customer service team.

Performance matters more than I expected. We run big sales and traffic jumps hard for a few hours. Payments keep going through during those peaks – I honestly only notice this part when something breaks somewhere else, which I think is the best compliment you can give a payment provider.

For me personally the benefit is simple: I can check the status of a booking payment myself in a minute instead of waiting a day for finance to come back to me. Review collected by and hosted on G2.com.