The customer service. Anytime I need any help our module reps are always ready and willing to help. You never have to wait or have a hard time getting in touch. They are right there available to us in a prompt manner. While training and onboarding they also were beyond helpful and VERY personal. The training experience was great.
The website is also such an ease to use! You can make any custom report you would like with the click of a button. The payroll process is very straight forward and easy to use. Makes processing quick & easy with little room for error. Review collected by and hosted on G2.com.
Ongoing training. We have a new HR employee and shes had a tough time learning the system and finding videos on the system without having to pay for training sessions.
Also the security of entering a code every 7 days for employees is so excessive. We have employees that do not even have cell phones. Very inconvenient Review collected by and hosted on G2.com.
Thank you for your positive feedback about our customer service and the ease of use of our website and payroll process. We apologize for the inconvenience you've experienced with ongoing training and the security code requirement. Please note the security code request is a setting in the system that can be adjusted. Your dedicated customer service representative would be happy to walk you through the process to make sure this is working correctly for you and your team. We appreciate your input!