G2

Cinda P.

Mid-Market (51-1000 emp.)

2/28/2023

"PayPro makes my life easier!"

5/5

What do you like best about Paypro Workforce Management?

The support I receive from the various teams at PayPro is my favorite part of the system and service. The HRIS team is very responsive and willing to get on a video call to work through my issue or question. The payroll team is the best with very fast reply times when I need it most and the tax team has solved our biggest problem of knowing which taxes we need to be set up for and alerting us to new ones when applicable. We have employees in 29 different states so this is what saves my sanity. We came from the ADP call center level of service and the difference a dedicated team of support personnel has helped our process from HR to benefits to payroll has been a game changer. On top of being reliable and helpful they are also friendly!! Review collected by and hosted on G2.com.

What do you dislike about Paypro Workforce Management?

The continued updates lose me occasionally but luckily the support team is always available to get me up to speed. Review collected by and hosted on G2.com.

What problems is Paypro Workforce Management solving and how is that benefiting you?

Until we started with PayPro our part-time employees completed and scanned their paper time sheets, now they are able to complete them online. Also, prior to PayPro our onboarding and new hire paperwork was done via email and attachments that new hires would have to print out, complete and return via email. PayPro enables all of the paperwork to be completed right on the platform in an easy-to-use process. The assistance provided with the tax functions has been the biggest problem solver for us. They help ensure that we are set up and registered for all of the payroll taxes we should be and they file and follow up with the agencies if there are questions or problems. Review collected by and hosted on G2.com.