G2

Jill Q.

Director, Finance Applications & Systems Technology

Enterprise (> 1000 emp.)

9/4/2026

"Streamlined Supplier Validation and Self-Service Data Management"

5/5

What do you like best about PaymentWorks?

The biggest benefit for us is the supplier validation process. PaymentWorks helps us confirm the supplier’s identity, verify their banking information, and flag potential compliance concerns, including screening against applicable lists. I also really like that the supplier is responsible for entering and maintaining their own information, rather than us pulling details from a W-9 and manually keying everything into our system. It shifts the dynamic from “we received a W-9 and entered the information” to “the supplier provided and validated their information, and we have a process to verify it.” Review collected by and hosted on G2.com.

What do you dislike about PaymentWorks?

The biggest challenges we’ve encountered relate to certain banking validation processes. Nonprofit organizations, in particular, can be difficult to validate when they don’t have a publicly listed phone number, and we sometimes run into problems when the person who originally entered the supplier information is no longer with the organization.

Foreign supplier banking can be challenging as well, especially when local banking practices and required documentation differ from what we’re accustomed to in the U.S. In those cases, we often need additional follow-up, and the onboarding process can end up taking longer than we’d like. Review collected by and hosted on G2.com.

What problems is PaymentWorks solving and how is that benefiting you?

Before PaymentWorks, our supplier onboarding process was highly manual. We tried to validate TINs through the IRS website, which was time-consuming and cumbersome, and we also weren’t validating supplier banking information at the level we do today.

PaymentWorks has significantly improved both efficiency and the controls around onboarding. Supplier information is entered directly by the supplier instead of being manually entered by our team, which helps reduce the risk of data-entry errors. This is especially helpful when a supplier needs to update their information—rather than emailing us a change and having someone on our team key it into our system, the supplier can make updates themselves through PaymentWorks.

It has also improved communication with our suppliers. Suppliers can check the status of their invoices on their own instead of emailing our team for updates. This reduces the volume of status inquiries we receive and gives suppliers better visibility into their transactions.

Overall, PaymentWorks has helped us move from a very manual process to one with stronger supplier validation and controls. It reduces data-entry risk, saves our team time, and gives suppliers more visibility into their information and invoices. Review collected by and hosted on G2.com.